Your Housing Group Reviews 

They don’t care about wellbeing of residents at all. The bin has no lid and rubbish is everywhere. Our parking is always filled with rubbish. Staircases are dirty and smelly.
And when we complain or send an email no one replies. When we call after 60 minutes they say they can’t do anything or they come and make everything worse.
Now they fixed scaffoldings for nearly 5 months, with no workers!!!!! They have blocked our windows and we can’t open the windows properly!!! Unacceptable….I would give 0 if I could.

Because of my complaining YHG have referred me to Manchester Adult Services (Mental Health) They did this without my consent or knowledge. They have now said they have banned me from replying to my emails for 6 months. The large majority of the time they don't anyway. I wonder how long it will be before they look into banning me from comment here?

All the resposes on here from Yourhousing are just smoke and mirrors!

No one does anything, apart from promise that they will "look into it and get someone to contact you"......and still nothing happens.

When you do eventually see fix360, the quality of the work is abysmal!

From 25 th january till last week no hot water or heating. But work not finished yet. All pipes need to be boxed.59 flats. We pay for services charges that we don't get them. Poor management .

So again for the third time I've chased up and phoned up yesterday in regards to a repair that I've currently got for the kitchen, I've been left with a rotted floor and water damaged plinths for weeks. I was on the phone line for over twenty minutes, after ten minutes of me patiently waiting for the person on the other end of the line to get back to me they just hung up on me so again I've gotten nowhere. It's not just that either, my solicitors are struggling to get a response and call back from Your Housing so they're chasing them up too. This is what this company does, ignore you when you need them but when they need you, they're soon quick enough to contact you and mither. All this chasing up you have to do with this diabolical company causes stress that is not needed. So now I am going to phone up again today, wish me luck!

Update: So I phoned up yesterday and I was told that someone will give me a call today, nobody has. Now I have more chasing up to do. Like I said, they ignore you when you need them but when they need you, they're soon quick enough to contact you.

0 stars if I could give that rating
I have been waiting for new patio doors for 10 months, due to them warping with age.....-9 degrees this winter, so I had to put duck tape over the gap to block out the freezing wind, I wake up every morning to find snail slime on the carpet
Your housing have turned up to measure twice but when it was due to be upgraded last month, no one turned up, no call to say that they weren't comming, no way of making a complaint because they don't answer the phone (I have left it ringing for over 2 hours three times other residents also have have this problem).
When I did manage to get a complaint in via a manager, I've still not had a response.
I am not the only person on our complex who has had to wait nearly a year for works to be done!!! This company need reporting to the Ombudsman...rogue landlords?

If i could give 0 stars i would!!
3 complaints made none acted on and even 1 i was made to feel guilty about by a manager so i retracted it!
These made myself and my disabled children homeless (no fault of my own) and offered no temporary accommodation, was “promised” and “assured” a property would be available for us to move into after 2 weeks it’s been a month we are still homeless!!
All they say is they’re having meetings and contacting legal teams this is by far the worst housing association i have ever dealt with and the employees are terrible my 5 year old could do a better job!!
I’ve even had the local MP involved.
In my opinion if you can avoid this housing group then do it! Unfortunately I cannot as my children need a home.
I wouldn’t even be homeless if the housing officer had done her job back in November!!!

book in work to be done no one ever turns up no phone call to let tenants know. ive had nothing but issues for four years living in a house that is rotting away. i cant move because no one wants to live in the area or a house that is rotting away. your housing group are shocking. ive had to do a disrepair claim and still its not sorted so i will be putting another claim in. the house looked like a crack den when i first moved in. i didnt even want to give one star

We had a problem with a leak in our ceiling, and after contact with the staff on the phones and then speaking with Debs @ Julie @ Martin, Also One Colleague in particular (Not remember his name) He was outstanding with contact by text always looking out for mum and dad who are vulnerable eased one of the biggest repairs we have encountered from one leak to a new roof, new ariel, and waiting for new ceilings, Everyone made the process so easy for us with the constant correspondence, and their attention to our concerns. I am eternally grateful for all that your housing group as done for us
EVERYONE IS A CREDIT TO YOUR HOUSING GROUP..
THANK YOU
MR AN MRS WAINWRIGHT

I bought a new-build house from Your Housing Group in September. At the time of sale, there was litter in the house left over by builders, cracks in various sinks and no grass in the garden (amongst 180+ other defects according to a snag report). We're nearly in March and nearly all of these issues have not been resolved.

Your Housing Group have blamed this on the construction company they used - Lane End. Whilst Lane End have been impressively inept, Your Housing Group have also got to share the blame for choosing such a company to build their houses.

Customer service has been neglectful at best and deceitful at worst. Many issues they have 'resolved' need resolving again due to the continued lack of professionalism and care carried out.

My neighbours are all having the same issues with housing defects and a lack of response both companies. It got so bad that a meeting was scheduled between Lane End, Your Housing Group and the residents of my estate. Promises were made regarding better communication and a commitment to fixing our issues. It's been predictably silent since then.

The icing on the cake has been the rent increase just months into my tenancy. There's been no attempt to address our issues and now they're asking for more money. Avoid Your Housing Group at all costs.

Absolutely no empathy for people's situations. Constantly have to chase up emails and phone calls. No interest in doing minor repairs. Get put in an absolute dump that no one else would touch.... dont blame them. Area vile full of drug activity. Seems to be just put up and shut up. Feel so let down and been struggling healthwise and now hardly sleep due to incident last month. Really disappointed.

disgrace. I've been I've been waiting for a phone call back for 2 weeks
everyone you speak to will pretend there bothered about your situation, write a few notes on the system, but never follow it up.
left my 2 year old in a room with damp and can't be bothered to come out and look at the problem never mind sort it out.
they are also about to cause the sale of my property to fall through a week from completion.
DISGRACE

Excellent accommodation! Clean , warm and comfortable. Feel safe and secure and staff at my location are fantastic and helpfull. The best thing I ever did was get a flat of your housing group ! All repairs have been carried out on time and to a high standard!!⭐️⭐️⭐️⭐️⭐️ Well done to all the staff within your housing group! U do a fantastic job….

Absolutely fuming now! Update on the leaking roof which I first reported on 13 Sept last year! This housing group are Absolutely Awful! The call centre are downright ignorant! I've just spent ages on hold after finally getting through....recorded message saying "high number of calls" the usual.....booked a call back and eventually Charlotte rang me...she put me on hold for 15mins to check with the Fix360, then just hung up! As stated in previous review I have mould in my bedroom and a bad chest since January for which I now have to use a puffer. I doubt it's a coincidence.
Update 26.4.23. The roof finally got fixed 8.3.23 but still no sign of the mouldy ceiling being fixed. I now have pneumonia. I had to spend 2 weeks in hospital due to pleurisy, pneumonia and a collapsed lung. I am back home where the mould problem still hasn't been addressed (caused by leak in roof) Every item of clothing I own smells mouldy.

Amazing personal service from Lynn and her team !!! she .arranged a viewing with a lovely lady in Apperley Bridge , unfortunately the lovely apartment wasn’t suitable , but I wanted to say a big thank you for your time and kindness

Your Housing have no regards for customer service. I reported a major issue about a leak in our porch that was effecting my house but also our neighbours house, the water was / is dripping down the main fuse box to both houses. So we call the emergency help line after waiting for 2 hours we get through. We will send a team out….This was in December 2022…Your Housing use 360 to action repairs but they are just as bad and they didn’t turn up. Next day call again wait over an hour eventually get through 24 hours later 360 turn up put a bit of silicon on the wall!!! Really job done, but no it’s a cowboy job and water still leaks in. Roll on to February and I’m still chasing the work to be completed correctly as the issue is the rendering has come away from the roof tiles.
I now have made over 12 calls about this Your Housing even gave me the direct number of the 360 team leader but she doesn’t respond.
I part own my house wish I never bothered I am also now in contact with my MP about making a complaint about Your Housing

So Danielle please see update… So after my complaint amazingly I get a phone call saying we will look into your complaint and get back to you today…..Guess what I didn’t get a phone call just unbelievable you can’t make it up

Update So at long last on 13/2/23 Your Housing have fixed the roof. It only took over two months and they only responded because I complained on Trust Pilot. Awful service so any and disappointed

I have the utmost respect and confidence in the financial team at Your Housing Group.
Universal Credit were causing so many issues with my rent payments.
Sian and Annemarie from the financial team put my mind at ease.
I was so worried about my account being in arrears.
Anyone having issues all you need to do is speak to the team, their so helpful.

I had to give up my 3 bedroom house because I couldn't manage the stairs among other issues, this was a social housing cooperative. I got my bungalow last December after many years on the waiting list. YHG have been amazing from the get go, firstly the bungalow is perfect for my current needs and future proof for my ongoing needs.
The staff have been more than helpful with any information I needed and they are prompt to respond to queries or repairs.
Having been in social housing and private landlords YHG are by far the best, I've had some right nasty, lazy and rude people during my life but these have always been polite and helpful.
“I love my home and feel beyond grateful for finding my nirvana. They have thought of everything in building this beautiful bungalow, it allows me to be the best I can be. I actually repeat a gratitude mantra every morning. ” to be listened to and supported is refreshing and to have a quality home with the correct environment is crucial for mental and physical health. I count my blessings every day.

Rather than take ownership and responsibility for their inadequate service and terrible management, housing managers prefer to enlist legal representatives on their behalf. This makes said managers redundant. What’s more is the legal reps are paid for using tenants rent thus affectively tenants are paying to have themselves prosecuted. When extra costs arise the housing managers will instruct their legal ‘heavies’ to extort money from tenants, by threatening court action or bailiffs. Were housing managers not so inept in the first place there would not be the need for courts or legal teams.
YHG are quick to take payment but never abide by their own standards.
Receipts are never sent out on time either and the online complaints procedure is nothing but a black hole.

Pathetic Housing managers.
Housing managers do not take responsibility or ownership for their inaction.
Instead they use rent payers money to enlist aggressive solicitors who are more than happy to milk YHG for work. This is then charged to the tenants. Were the housing managers not so inept there would not be any need for the legal teams.