Both the employees I spoke to were extremely helpful and patient putting up with my appalling signal and having to keep calling back. It was nice to speak to people in the UK and not Mumbai and I've b... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Switched over networks because my contract had expired. James checked coverage in the areas I live and work and showed me the best network for my needs. Switching over networks whilst talking to James... Toon meer
Bedrijf heeft geantwoord
I had a great experience dealing with James. He was extremely helpful, professional and efficient in setting up my new business account and resolving my issue very quickly. James provided excelle... Toon meer
Bedrijf heeft geantwoord
both girls that helped me get the company phone were amazing. very obliging and experienced in their job
Bedrijfsgegevens
Geschreven door het bedrijf
At yourmobile.com, we’re here to make your life simple — and exceptional customer service is at the heart of everything we do. With over 10 years of experience, we’ve built a reputation for delivering trusted, high-quality support to businesses across the UK. Our dedicated Account Managers are knowledgeable, proactive, and focused on understanding your needs. Clients benefit from regular one-to-one reviews, while our Client Services Team monitors how you’re using the bespoke telecoms package we’ve created — ensuring you’re always getting the best value from your tariffs. We aim to build long-term relationships with our clients and business partners. Thanks to our extensive experience, we’re able to offer individually tailored tariffs to match your exact requirements. You’ll feel completely in control and confident you’re receiving great value for money. Our advanced technology platform gives you outstanding visibility and control of your communications — with real-time usage data, flexible features, and instant notification alerts. (my.plan.com) We deliver mobile and independent communication services in a way you’ve never seen before.
Contactgegevens
Grosvenor House, Hollinswood Road, Central Park, , TF2 9TW, Telford, Verenigd Koninkrijk
- 0345 222 6000
- help@yourmobile.com
- yourmobile.com
4,7
Uitstekend
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van yourmobile.com
Hi there,
Thank you! So glad Sam could help.
Anything else you want assistance with then do get back in touch where Sam or our client services team can help you.
yourmobile.com
Antwoord van yourmobile.com
Hi there,
That's amazing - so glad we got a better deal! Thank you for taking the time out to review your experience with us. We'll ensure your account manager Sam sees this.
Anything else you need from us, do not hesitate to get back in touch.
yourmobile.com
Appalling
Appalling. Still not got a phone that works. They switched network on Tuesday. Now Thursday and my company still has all 4 phones not working. I would give no stars if I could. I cannot make a phone call. The help and tech team are incompetent. Tge account manager is incompetent. Cannot get to speak with senior manager. I am so stressed as not been able to work for 2 days now. Today is 3rd day!!
24 september 2026
Antwoord van yourmobile.com
Hi,
We’re really sorry for the disruption you experienced and completely understand how frustrating it is to be without your mobile connection, particularly when you rely on it for your business.
We can confirm that the issue was caused by a technical problem within Plan.com’s systems, which unfortunately affected the connection of your service. Our team worked with Plan.com to get this investigated and resolved, and we’re pleased to confirm that your service is now back up and running.
While the underlying technical issue was outside of our direct control, we appreciate that this doesn’t make the disruption any less frustrating for you, and we’re sorry for the inconvenience it caused.
The yourmobile.com Team
Excellent service from start to finish
Excellent service from start to finish. Friendly, professional and efficient. Everything went smoothly, and I would happily recommend them.
1 oktober 2026
Review zonder uitnodiging
Antwoord van yourmobile.com
Hi Simon,
Thank you for sharing your experience! It’s great to hear you received excellent service throughout and everything ran smoothly. We really appreciate your recommendation!
yourmobile.com
Rachel is very very good very fast good…
Rachel is very very good very fast good on her job
1 oktober 2026
Antwoord van yourmobile.com
Hi Martin,
Thank you for your kind review! We’re delighted Rachel provided such quick and helpful service. We’ll be sure to pass your lovely feedback on to her.
Best wishes,
yourmobile.com
Antwoord van yourmobile.com
Hi there,
That's amazing! Thanks so much for your loyalty and for trusting us. We're so glad we're able to continue to manage your account. We'll get back in touch in around 15-18 months to review how things are going for you, but if you need anything in the meantime then do get back in touch!
Speak soon,
yourmobile.com
Sam was able to provide multiple lines…
Sam was able to provide multiple lines and totally understood the nature of each, helping me to resolve what had become a tricky purchase. Thank you
1 oktober 2026
Antwoord van yourmobile.com
Hi Tracey,
Thank you for your lovely review! We’re delighted Sam understood your requirements and helped you work through a tricky purchase. We’ll be sure to pass on your kind words.
Any issues or queries, then do please get back in touch.
yourmobile.com
Great service from Stephen
Great service from Stephen, took the time to explain everything thoroughly.
30 september 2026
Review zonder uitnodiging
Antwoord van yourmobile.com
Hi Claire,
That's brilliant news - we're so glad your account manager Ste could help! He will continue to manage your account so any questions or queries, so get back in touch so we can assist you.
Thank you for your review!
yourmobile.com
Antwoord van yourmobile.com
Hi Naomi,
Thank you so much for your kind review and your loyalty! Your account manager Hailey is so glad she could help again and look for a more beneficial tariff to suit you and your business needs. We'll get back in touch to review how things are going for you later on in the agreement, but should you need anything in the meantime then do get back in touch!
Best wishes,
yourmobile.com
So my mobile phone is run by 2…
So my mobile phone is run by 2 companies? Yourmobile and/or plan.com? I’ve had a phone with your company for over 3 years, the same phone and I’m told I’m not due an upgrade yet! My contract will be 5 years in total on the same phone at 60 quid plus vat per month? Absolute scam!
29 september 2026
Review zonder uitnodiging
Antwoord van yourmobile.com
Hi Brett,
We’re sorry to hear that you’ve been unhappy with your experience.
At the moment, we’re unable to identify your account from the name shown on your review alone. We have therefore sent you a request through Trustpilot for some additional information so that we can locate your account, review what has happened and respond properly to the points you have raised.
Just to clarify our role, yourmobile.com is an independent business mobile provider and an appointed sales agent of Plan.com. We manage the sales process and provide ongoing customer support, while your mobile service, network connection and billing are provided under your agreement with Plan.com.
We don’t want to make assumptions about your particular circumstances without first being able to identify and review your account. Once you provide the additional details requested through Trustpilot, we’ll be able to investigate the matter fully, including reviewing the relevant account notes and call recordings where appropriate.
We’d be very happy to look into this for you and provide a proper response once we have the information needed to identify your account.
Kind regards,
The yourmobile.com Team
Connection problem to data ( resolved )
Connection problem to data. Spoke with Caitlin, customer service. Caitlin guided me through the steps to get back on line. Very polite, knew exactly how to resolve the problem, and made it all so easy. Caitlin is definitely an asset to the company. Thank you so much. TT.
29 september 2026
Review zonder uitnodiging
Antwoord van yourmobile.com
Hi George,
Thank you for much for taking the time out to leave a review. Caitlin is a valued member of the client services team and she will be absolutely thrilled by your feedback! So glad she could solve the issue. If you have any further queries then do get back in touch so we can assist.
Speak soon,
yourmobile.com
Very helpful told me how to get my…
Very helpful told me how to get my internet working again , brilliant
25 september 2026
Review zonder uitnodiging
Antwoord van yourmobile.com
Hi Paul,
So glad the team could assist!
Thank you for taking time out to review our service, we really appreciate it.
Speak soon,
yourmobile.com
Antwoord van yourmobile.com
Hi Nabaz,
That's great! On Alena's behalf - thanks so much. We'll ensure she sees this review.
Alena will get back in touch to review how things are going for you around month 18, but should you need any assistance in the meantime then do get back in touch before then.
All the best,
yourmobile.com
Hoping the service will be good for the…
Hoping the service will be good for the benefit of the client
23 september 2026
Antwoord van yourmobile.com
Hi Paconia,
Thank you for taking the time to leave us a 5* review, We appreciate you taking the time to share your interaction about Stephen, he will really appreciate the positive feedback
If you need any assistance, please don't hesitate to reach out.
Kind Regards,
YourMobile.com
Great service
Great service! He was friendly, helpful, and found me a great phone deal that actually reduced my monthly bills. Highly recommend!
23 september 2026
Antwoord van yourmobile.com
Hi Adam,
Thank you for taking the time to share your experience with us! We really appreciate the 5* review, We are so pleased to hear you're happy with the deal we built for you, if you need any further assistance, please don't hesitate to reach out to us.
Best Wishes,
YourMobile.com
Caitlin was brilliant
Caitlin was brilliant, really helpful and patient. Thanks!
21 september 2026
Review zonder uitnodiging
Antwoord van yourmobile.com
Hi James,
Thank you for taking the time to share your experience with the customer service team, Caitlin is a dedicated member of our customer service team, she is always happy and willing to help where she can!
If you need anything more from us please don't hesitate to reach out.
Best Wishes,
YourMobile.com
Antwoord van yourmobile.com
Hi Lauren,
Thank you for taking the time to leave us a 5* review!
We are so pleased you shared your experience with us, if you need anything further from us, please don't hesistate to reach out to our dedicated customer service team.
Best Wishes,
YourMobile.com
Antwoord van yourmobile.com
Hi Gaynor,
Thank you for taking the time to leave us a positive review!
I am very happy you had a positive experiece with us, We always aim to find our customers the best deal possible, I am pleased to here you're happy with your deal!
If you need any further assistance, please let us know.
Best Wishes,
YourMobile.com
Changed providers
Switched over networks because my contract had expired. James checked coverage in the areas I live and work and showed me the best network for my needs. Switching over networks whilst talking to James on the phone was seamless and incredibly easy to do. Highly professional service.
21 september 2026
Antwoord van yourmobile.com
Hi Daniel,
Thank you for taking the time to leave us a 5* review, I am very pleased to hear you had a seamless experience with your network swap, I will pass your feedback onto James, he will really appreciate your feedback.
If you need anything else, lease don' hesitate to reach out to us!
Best Wishes,
YourMobile.com
Really positive experience
Really positive experience - specifically Hailey and Megan were brilliant - thank you + highly recommend!
21 september 2026
Antwoord van yourmobile.com
Hi Calum,
Thank you for providing us a positively constructive feedback, we really appreciate it! I will pass your feedback onto Megan and Hailey!
If you need any further assistance, please let us know!
Best Wishes,
YourMobile.com
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