Both the employees I spoke to were extremely helpful and patient putting up with my appalling signal and having to keep calling back. It was nice to speak to people in the UK and not Mumbai and I've b... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Switched over networks because my contract had expired. James checked coverage in the areas I live and work and showed me the best network for my needs. Switching over networks whilst talking to James... Toon meer
Bedrijf heeft geantwoord
I had a great experience dealing with James. He was extremely helpful, professional and efficient in setting up my new business account and resolving my issue very quickly. James provided excelle... Toon meer
Bedrijf heeft geantwoord
both girls that helped me get the company phone were amazing. very obliging and experienced in their job
Bedrijfsgegevens
Geschreven door het bedrijf
At yourmobile.com, we’re here to make your life simple — and exceptional customer service is at the heart of everything we do. With over 10 years of experience, we’ve built a reputation for delivering trusted, high-quality support to businesses across the UK. Our dedicated Account Managers are knowledgeable, proactive, and focused on understanding your needs. Clients benefit from regular one-to-one reviews, while our Client Services Team monitors how you’re using the bespoke telecoms package we’ve created — ensuring you’re always getting the best value from your tariffs. We aim to build long-term relationships with our clients and business partners. Thanks to our extensive experience, we’re able to offer individually tailored tariffs to match your exact requirements. You’ll feel completely in control and confident you’re receiving great value for money. Our advanced technology platform gives you outstanding visibility and control of your communications — with real-time usage data, flexible features, and instant notification alerts. (my.plan.com) We deliver mobile and independent communication services in a way you’ve never seen before.
Contactgegevens
Grosvenor House, Hollinswood Road, Central Park, , TF2 9TW, Telford, Verenigd Koninkrijk
- 0345 222 6000
- help@yourmobile.com
- yourmobile.com
4,7
Uitstekend
6K reviews
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Heeft 95% van zijn negatieve reviews beantwoord
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I'd quite like to give no stars - left without connectivity and running a business
I'd quite like to give no stars.
I would strongly advise anyone considering YourMobile.com to think very carefully before spending a penny with them.
My experience has been appalling.
I have had ongoing problems with my mobile data, frequently finding myself with no usable 4G service when I’m away from Wi-Fi. This hasn’t been confined to one area – I’ve experienced it up and down the country, from Scotland to Cornwall.
But the customer service has somehow managed to be even worse.
Most recently, YourMobile.com were trying to move me onto an eSIM. For the second day running, their support team simply disappeared partway through the process, leaving me with a phone that could neither make nor receive calls.
This is my only phone. I don’t have a landline. I run a business and I’m a single mum, so being left without any ability to make or receive calls is a serious problem.
On the second day, I asked a question at around midday because I needed their help to complete the eSIM installation. Nearly four hours later, despite sending another three or four messages, nobody had responded.
I cannot understand how a company can start a technical process that leaves a customer without a working phone and then simply stop communicating with them for hours.
Trying to get help generally is an ordeal in itself. You are pushed towards automated/chatbot support, getting through to a human is unnecessarily difficult and, when you finally do, the support process seems to rely on you being continuously available. In my experience, conversations have been closed when I haven’t responded quickly enough – despite the fact that I’m trying to run a business and cannot spend my working day watching a chat window.
I’ve also previously tried to find out how to raise a formal complaint. Their complaints page explained how complaints would supposedly be handled, but I could not find clear instructions for actually submitting one. Finding a straightforward phone number or email address through which to speak to somebody has been similarly difficult.
At the time of writing, I am still tied into a lengthy contract while receiving a mobile service I do not consider fit for purpose and customer support that has repeatedly made resolving problems incredibly difficult.
Based on my experience, I would not recommend YourMobile.com to anyone. Mobile phones are an essential service for most of us. If something goes wrong, you need to know that somebody will answer, take ownership and fix it. That has emphatically not been my experience here.
Just editing following the response from Your Mobile. You contacted me on 2nd Sept because I sought out exiting my contract. That was not related to the protracted 2 day on-and-off support I experienced to sort the eSIM. I spoke to a senior team member when I escalated, you are right but this was the very last resort, after I had left this review and she acknowledged on the call that I had been left hanging. Please get your facts straight before trying to put the blame on your customers.
8 september 2026
Review zonder uitnodiging
Antwoord van yourmobile.com
Hi Emma,
We’re sorry to read your review and appreciate how disruptive it is to be without a working phone, particularly when you rely on it for your business.
Having reviewed the history of your case, we do need to clarify a few points.
Some of the difficulties you describe with online chat, automated support and chatbots relate to plan.com rather than yourmobile.com. We do not use chatbots within our customer service team, although we appreciate that the distinction between the two businesses may not always be obvious.
In relation to our own communication, our records show that we contacted you on 2 September and did not receive a response from you until 7 September. We therefore do not believe it would be accurate to suggest that our team had simply stopped responding throughout that period.
When you subsequently contacted us by phone, the team reviewed what had happened, generated a fresh eSIM and remained on the call while it was activated. Both incoming and outgoing calls were then tested successfully before the call ended and your service was restored.
We appreciate that you have wider concerns regarding your mobile data service and we are happy to review those separately, but we felt it was important to clarify the communication history and the support provided by our team.
We are pleased was that our team were able to get you reconnected and are sorry that your overall experience has left you dissatisfied.
yourmobile.com
Antwoord van yourmobile.com
Hi Louise,
Thank you for taking the time to leave us a 5* review.
We are ery pleased to hear you've had a helpful experience with us, If you need anything more please don't heitate to reach out.
Best Wishes,
YourMobile.com
called me and dropped the price of my…
called me and dropped the price of my plan so 5 stars very professional and easy to talk to they understood my needs and acted in accordance thanks been with you for 6/7 years with perfect service.
8 september 2026
Review zonder uitnodiging
Antwoord van yourmobile.com
Hi Mr Keegan,
Thank you for taking the time to share your experience with us, we really appreciate your custom and long term loyalty.
If you need anything more, please don't hesitate to reach out.
Best Wishes,
YourMobile.com
Antwoord van yourmobile.com
Hi Laura,
Thank you for taking the time to leave us a 5* review.
I will be sure to pass your positive feedback onto Sam, she will really appreciate it, if you need anything more, please don't hesitate to reach out.
Best Wishes,
YourMobile.com
James made the process smooth and fast
James made the process smooth and fast. Thanks
7 september 2026
Review zonder uitnodiging
Antwoord van yourmobile.com
Hi Kyle,
Thanks you for taking the time to leave some feedback about your experience with James, we appreciate it.
James will be over the moon about your kind words, I will be sure to pass them over to him,
If you need any further assistance, please don't hesitate to reach out.
Best Wishes,
YourMobile.com
Antwoord van yourmobile.com
Hi Claire,
Thank you for taking the time to leave us a positive review, we appreciate it.
We are pleased to hear you found our service helpful, please let us know if we can assist with anything else in the future.
Best Wishes,
YourMobile.com
Rang me out the blue today missed call…
Rang me out the blue today missed call rang back and told them to take my number off fella put the phone down . So rand again spoke with a woman who was helpful. Im with sim free with voda so not a clue why they rang me
6 september 2026
Review zonder uitnodiging
Antwoord van yourmobile.com
We’re sorry to hear about your experience, particularly that your first call back was handled in that way.
We’ve sent you a request for some additional information through Trustpilot so that we can identify the number that was called and make sure it is removed from our calling records.
At the moment, we’re unable to locate the correct record from the name on the review alone, but once we receive the requested details we can investigate this properly and ensure no further calls are made.
Kind regards,
Yourmobile.com
Antwoord van yourmobile.com
Hi Gary,
Thank you for taking the time to leave us a positive review, we're really pleased to hear you're happy with our service!
If you need anything mroe, please don't hesitate to reach out.
Kind Regards,
YourMobile.com
Antwoord van yourmobile.com
Hi,
Thank you for taking the time to leave us a 5* review. I am glad you found our service, fast and friendly, we always aim to help as quickly as possible.
If you need any further assistance, please let us know.
Best Wishes,
YourMobile.com
Great customer service
1 september 2026
Antwoord van yourmobile.com
Hi Steve,
Thank you for the positive feedback, I will pass this onto your account manager!
If you need any further assistance, please let us know!
Best Wishes,
YourMobile.com
Delete my information from the database …
The young lady making the call wouldn't listen to my input. I repeatedly stated that I was not interested and happy dealing with EE direct as I have for yhe last 25 years. BUT she carried on. This is exactly why I wouldn't use this company as they don't or can't listen to the customer.
3 september 2026
Review zonder uitnodiging
Antwoord van yourmobile.com
We’re sorry to hear about your experience and that you felt the agent did not listen when you made it clear you weren’t interested.
We’ve requested your contact information privately through Trustpilot so that we can identify the telephone number that was called and ensure your details are removed from our calling records. Unfortunately, we’re unable to locate the correct record from your name alone.
As soon as you provide the requested information through Trustpilot, we can make sure this is dealt with and that you are not contacted again.
Kind regards,
Yourmobile.com
Efficient resolution of re negotiation…
Efficient resolution of re negotiation of contract . All bases covered and any queries explained . Thanks to Hailey .
3 september 2026
Antwoord van yourmobile.com
Hi,
Thank you for leaving us a positive review, we really appreciate it, I am glad we could find you a deal that fits your needs as a business. I will pass your positive feedback onto Hailey, she will appreciate the kind words.
Best Wishes,
YourMobile.com
I always get first class service from…
I always get first class service from your team but Sam Dhillon is amazing, I get talked through all options so I get the correct plan for our business needs.
I will always recommend your company to others for business.
3 september 2026
Antwoord van yourmobile.com
Hi ian,
Thank you for taking the time to leave us a positive review, I will pass your positive feedback onto Sam, she will really appreciate it.
We're very pleased to hear you we found a deal that fit your business needs.
Best wishes,
YourMobile.com
Kind friendly well mannered
Kind friendly well mannered, very helpful. Can’t fault them.
3 september 2026
Antwoord van yourmobile.com
Hi Karl,
We're very pleased to hear you're happy with our service and found it helpful.
I will pass your feedback onto the account manager, they will appreciate your kind words.
Best wishes,
YourMobile.com
Antwoord van yourmobile.com
Hi Tom,
We appreciate you taking the time to leave us a review.
We're pleased to hear you are happy with our service.
Thank you for choosing yourmobile.com.
They called me for a 24 month review
They called me for a 24 month review. Got options to upgrade or reduce my bill.
I upgaraded. Very easy, prompt, clear and friendly service
2 september 2026
Antwoord van yourmobile.com
Hi David,
Thank you for taking the time to leave us a 5* review, we appreciate your positive words and feedback.
We look forward to speaking to you again soon.
Best wishes,
YourMobile.com
Absolutely great helped me a lot
She helped me out a lot and she sent me over this information about transferring over to an eSIM
2 september 2026
Antwoord van yourmobile.com
Hi,
Thank you for taking the time to leave a positive review.
I am very pleased to hear you found the service helpful,
If you require any furhter assistance please let us know,
Kind Regards,
YourMobile.com
Antwoord van yourmobile.com
Hi,
Thank you for taking the time to leave us a positive review, I am very pleased to hear you're happy with the service.
If you need any further help, please let us know!
Kind Regards,
Liam
Antwoord van yourmobile.com
Hi Mr Coleman,
We are so pleased to hear your hardware was received efficiently, we appreciate you taking the time to provide feedback.
If you need any further assistance, please let us know.
Best wishes,
YourMobile.com
Antwoord van yourmobile.com
Hi,
Thank you for taking the time to leave us such a nice review, we appreciate it!
I will pass your positive feedback onto your account manager.
Best wishes,
YourMobile.com
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