ZeroSSL's slogan, on the home page is "Fast. Reliable. Free." But it's not free, you just get a few months of use, after which you have to pay. This is a reasonable "freemium" model, but it's hid... Toon meer
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Lees wat reviewers zeggen
It's not often I review an online service, but when I do, that service has earned my trust. Which is important on the web and online services of today. Trust needs to be 100%, and certificates need to... Toon meer
I normally use LetsEncrypt certs through my main hosting provider, who decided to upgrade their system, meaning no new certs could be issued for about 2 months. After a bit of Googling I chose ZeroSS... Toon meer
Bedrijf heeft geantwoord
The company makes it easy to use the product. Everyone did a great job (i.e. software engineers, UX & UI team, product managers etc.). I am a Computer Science student and I add a link to my personal w... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Easily secure any site and put certificate management on autopilot using ZeroSSL. Need help? help.zerossl.com
Contactgegevens
Salzgries 19, 1010, Vienna, Oostenrijk
- support@zerossl.com
- zerossl.com
4,5
Uitstekend
180 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Made switch to yearly plan easy
30 april 2024
Review zonder uitnodiging
Antwoord van ZeroSSL
We're glad to hear that the switch to the yearly plan was smooth for you! If you have any questions or need further assistance with your plan or anything else, feel free to reach out. We're here to help!
Excellent plataform
Excellent plataform. Congratulations to the team!
15 april 2024
Review zonder uitnodiging
Antwoord van ZeroSSL
Thank you so much for your kind words! We're thrilled to hear that you find our platform excellent. If you ever have any questions or need assistance, don't hesitate to reach out. We're here to help and appreciate your support!
quick and helpful support
23 april 2024
Review zonder uitnodiging
Antwoord van ZeroSSL
We're glad to hear that you found our support quick and helpful! Providing timely assistance is important to us. If you have any more questions or need further help, feel free to reach out anytime. We're here for you!
Had forgotten to cancel my subscription…
Had forgotten to cancel my subscription so my card failed from the virtual card I used, they sent me a notice that my service could be interrupted if I didn’t update my card. I responded and said we didn’t need the certificate since I had migrated the site and had forgotten to cancel. They were very helpful and just took the cancellation at the date we intended to cancel. Lot of places would say you owe and hounded you for payment (like Thumbtack). I’d recommend ZeroSSL on that cooperative experience alone.
12 april 2024
Review zonder uitnodiging
Antwoord van ZeroSSL
We appreciate your positive feedback! Ensuring a cooperative and understanding experience is important to us. We're glad to hear that our support team was helpful and accommodating with your cancellation request. If you ever need SSL certificates in the future or have any questions, feel free to reach out. Thank you for recommending ZeroSSL!
Fantastic customer service
Fantastic customer service, thank you!
10 april 2024
Review zonder uitnodiging
Antwoord van ZeroSSL
You're welcome! We're delighted to hear that you had a fantastic experience with our customer service team. If you ever need further assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
Great service and quick respons
Good to mention: we are a non-profit organization from the Netherlands. We have been using SSL for years with great satisfaction. This month we have a project for which we need 1 additional SSL. ZeroSSL has been kind enough to provide it to us free of charge. Very happy with that. Also the friendliness of the employees ensures that we will not leave ZeroSSL.
2 april 2024
Review zonder uitnodiging
Antwoord van ZeroSSL
Thank you for sharing your positive experience! We're thrilled to hear that you've been satisfied with our service for years and that we could support your non-profit organization with an additional SSL certificate for your project this month. We greatly appreciate your kind words and are glad that our team's friendliness has contributed to your satisfaction. If you ever need further assistance or have any questions, please feel free to reach out. We're here to help and support you!
ZeroSSL API for requesting SSL…
ZeroSSL API for requesting SSL certificates is a game changer for us since we managed large scale microservices architecture.
25 maart 2024
Review zonder uitnodiging
Antwoord van ZeroSSL
We're thrilled to hear that ZeroSSL's API has been a game changer for your organization, especially in managing large scale microservices architecture. If you have any questions or need further assistance with our API or anything else, feel free to reach out. We're here to support you every step of the way!
Poor service and scammy at that
Poor service and scammy at that. If you delete or revoke an SSL you don't get another allotted until that one expires. It's revoked essentially deleted. Yet im required to keep paying for it the remainder of the year. They did graciously... Offer for me to upgrade to a higher plan. This company belongs in the depths.
15 maart 2024
Review zonder uitnodiging
Antwoord van ZeroSSL
Thank you for your feedback.
We understand your frustration, and we apologize for any inconvenience caused. Our business model operates on a subscription basis, and once 1-year certificates are issued, costs at the Certificate Authority must be covered. It's important to note that revoked certificates within a subscription framework follow this model, and the slot is "blocked" until the expiration date. We strive to provide solutions through our customer service team, especially in cases of one-time mistakes or valid reasons for revocation. We appreciate your understanding.
If you have further concerns or require assistance, please don't hesitate to reach out to our support team.
I normally use LetsEncrypt certs…
I normally use LetsEncrypt certs through my main hosting provider, who decided to upgrade their system, meaning no new certs could be issued for about 2 months. After a bit of Googling I chose ZeroSSL and wow - such a GOOD user experience. Everything worked, all the steps were clear and easy to follow, I went from no SSL to fully configured SSL on 2 websites in the space of 15 minutes. Thoroughly recommended.
10 januari 2024
Review zonder uitnodiging
Antwoord van ZeroSSL
We're thrilled to hear about your positive experience with ZeroSSL! It's great to know that our service provided a smooth and efficient solution for your SSL needs. Thank you for choosing ZeroSSL and recommending us. If you ever have more questions or need further assistance, feel free to reach out. We appreciate your feedback!
It's extremely difficult to delete your…
It's extremely difficult to delete your account if you have a paid plan. I deleted my account because I don't use them for the last two years but I still got charged. So I decided to delete the account. After I deleted my account, I dont' received a confirmation email that my account has been deleted. I wrote an email to them and no response.
24 januari 2023
Review zonder uitnodiging
Antwoord van ZeroSSL
We apologize for the inconvenience you experienced. Deleting your account before renewal should indeed prevent any charges. We're sorry for the lack of confirmation and delayed response. Please contact our support team with your account details one more time, and we'll promptly investigate and address this issue. Please mention "Trustpilot" so the team knows what it is about.
really poor customer service
really poor customer service
Had issues installing the SSL as a newbie - i did something wrong which meant the ssl couldn't be used.
Paid for a whole year but couldn't use it as they wouldn't reset the ssl
7 april 2023
Review zonder uitnodiging
Antwoord van ZeroSSL
We apologize for the frustration you encountered. It's regrettable to hear about your SSL installation challenges. We aim to provide better assistance. Please contact our support team with your details, and we'll work to resolve the issue promptly. Depending on the mistakes you made, there might be a way to help you with additional certificates.
The company refund offer are not…
The company refund offer are not reasonable,I'm not even use the SSL buying it out of confusion I thought 10 USD are for 1 year but it only 1 month.. the advertising are misunderstanding...
10 juli 2023
Review zonder uitnodiging
Antwoord van ZeroSSL
We appreciate your clarification. It seems there may have been a misunderstanding regarding the billing structure. Please note that ZeroSSL operates on a subscription-based model with monthly and yearly billing options. The pricing details are available on our website. We encourage users to contact our support team for any clarification or assistance.
Needed a temporary SSL for my hosting…
Needed a temporary SSL for my hosting (20i) as the built in LetsEncrypt system was not an option as it required the nameservers pointed to it. The client had constant warnings on their AV due to the lack of SSL on the domain. The free SSL from ZeroSSL was generated and live on the site within 30 minutes and all errors cleared up. Happy developer, happy client.
30 juni 2023
Review zonder uitnodiging
Antwoord van ZeroSSL
Thrilled to hear your positive experience! We understand the urgency of SSL, and we're glad ZeroSSL swiftly resolved your hosting challenge. Delighted to contribute to a smooth developer-client experience. If you ever need further assistance, we're here to help. Thanks for choosing ZeroSSL!
Just Perfect
Easy to use, works as expected, free plan available to test the platform, paid plans are fine.
11 mei 2023
Review zonder uitnodiging
Antwoord van ZeroSSL
Thank you for your feedback! We're thrilled you find ZeroSSL easy to use with reliable performance. We're glad you appreciate the free plan for testing, and we're here to support you with our paid plans. If you have any questions, feel free to reach out.
90-Tage Zertifikat wird nur 3x verlängert
Das kostenlose 90-Tage Zertifikat kann für eine Domain NUR 3x (insgesamt) angewendet werden. Danach ist es nicht mehr möglich. Das wird aber erst nach den 3x zum ersten Mal mitgeteilt.
Nun kann/muss man auf die Bezahlte Version (sehr teuer) umsteigen. Ich habe einen anderen Anbieter gewählt wo ich zwar immer bezahlen muss aber dafür wenig. Ist nur für eine Subdomain.
24 april 2023
Review zonder uitnodiging
Antwoord van ZeroSSL
Hallo Michael, wir bedauern die Enttäuschung und verstehen deine Anliegen. Wir bieten mit ACME die Möglichkeit, kontinuierlich kostenlose 90-Tage-Zertifikate zu erhalten. Jedoch benötigen wir auch finanzielle Unterstützung für die Weiterentwicklung unserer Web-Plattform. Falls du weitere Fragen hast, stehen wir gerne zur Verfügung.
ZeroSSL False advertising and a scam
It's a complete and utter false advertising, it's not free, it's a 90 days free trial and if you sell your domain the new owner can't never use the free trial period for said domain, totally unacceptable and unreliable, let's encrypt should ban this "service" for charging for something that is already free and may be easily supported by ads and donors
19 augustus 2022
Review zonder uitnodiging
Antwoord van ZeroSSL
We are an independent Certificate Authority and not affiliated with Let's Encrypt. Please note that the transfer of domain ownership is unrelated to ZeroSSL.
Regarding 90d free trial, you can create up to 3x 90d certificates with the free plan, that is correct.
If you want to have certificates after that, you can either use our free ACME service, or purchase the Basic plan on the Web-App for $10.
Unauthorised charges
They do unauthorised charges and, when confronted, don't care to refund it even though I do not use or do not intend to use their subscription service. Normal subscription services understand these situations and refund clients
Highly not recommended
18 juli 2022
Review zonder uitnodiging
Antwoord van ZeroSSL
We apologize for any inconvenience you've faced. Our policy allows easy cancellation at any time, and deleting the account stops the subscription as well. However, if the renewal date is reached, we renew for another month/year. Thank you for your understanding.
Misleading service
Very misleading service, claiming to be 3 free SSL certificate but technically for a year. Very misleading service. They count your expired SSL as one of the 3 given. Do not use this service.
20 juni 2022
Review zonder uitnodiging
Antwoord van ZeroSSL
Hi, you can create up to three 90 day certificates with the free plan, that is correct.
If you want to have certificates after that, you can either use our free ACME service, or purchase the Basic plan on the Web-App for $10.
Don't use it
It is fraud. It doesn't provide true free service.
They offer only 3x90 days certificates free of charge.
Yes, only 270 days certificates for free.
They advertise themselves so that they appear free for 3 domains. but they are not.
don't waste your time switch to it and then switch to other after 270 days.
28 mei 2022
Review zonder uitnodiging
Antwoord van ZeroSSL
We apologize for any confusion. Indeed, we provide 3x90-day certificates for free as a trial, after which users can upgrade to the Basic plan for $10 to continue receiving service. This helps cover costs for website and API users. The ACME service remains free for those who need certificates. We appreciate your understanding and value your feedback. If you have further questions or concerns, please contact our support team.
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