Z Grills Reviews 

The purchase was easy, shipping was quick, and the overall experience was great. I have always been a traditional "stick burner" when it comes to smoking meat, but this smoker/grill has completely changed my approach. It is simple to use and works amazingly well. Definitely worth the price.

I was excited to receive my new Z Grills 1025B smoker. Assembly was a little challenging at first, but the instructions were clear enough that with patience, everything came together nicely.

So far, I’ve cooked on it at least six or seven times—everything from pork shoulders and spare ribs to a whole turkey. Compared to my Traeger, I found the grill on the Z Grills cooked a bit faster, which meant I had to rotate the meat during longer cooks to ensure even results. After a few tweaks to my cooking routine, the smoker performed very well, and I was pleased with the results every time.

Some standout features I really enjoy are the large hopper, which holds plenty of pellets for long cooks, and the Bluetooth capability that allows me to monitor and adjust from my phone. I even tried an overnight pork roast, and it came out excellent the next morning—tender, juicy, and full of flavor.

Overall, this is an excellent grill that fits my needs perfectly. The combination of cooking performance, convenience, and the peace of mind of knowing I’ll have the option to I will receive a new one every five years made this smoker a great purchase for me.

I purchased the 7002C2E back in July 2025. Assembly was easy and the construction is top notch. I have used it several times since including a 14 hour cook. It performs flawlessly! You definitely can’t go wrong with Z-Grills! Do yourself a favor and pull the trigger!

Very happy with Z-Grill has my first choice of pellet smoker. Easy “set it and forget it” usage. I vacuum the ash from the previous use, fill the hooper with pellets. While it preheats I get my meat together and that’s it. I’ve done chicken, ribs, tri-tip, Picanha, turkey breast and burgers, which by the way were the best burgers I’ve ever grilled! Now I wish I would have purchased one of the larger models

I purchased this smoker and literally with my first smoke the temperature would not regulate. The smoker would run hot. I contacted the company and they sent out a new control panel and probe.This did not work, they sent me a probe again which did not help. They wanted pictures of how I installed these components which I sent them. They sent me another control panel which was for a completely different model. All I want at this point is the whole hopper unit. Why with a brand new smoker should I be rebuilding it?

Final update(7/28/2025): Zgrills has responded and asked lots of questions for me to answer, which I have. Unforutunately, that all they were able to do: ask questions and not offer any solutions. So I finally decided to replace the fan for the burner. This did the trick. So if you have trouble with your grill getting up to the set temperature, try replacing the blower fan.

Update: I finally DID hear from them (once they got my sour review here). We did some back and forth troubleshooting and the problem still persists. They "escalated" my issure to their technical team. I haven't heard a word back from anyone for several weeks now. I stand by my first assessment: Great until you need help with it.

I've got a Z700D grill and have had it for about 4 years. As things have stopped working, I've replaced parts. I'm very handy and can troubleshoot most electrical faults. Lately, my grill won't heat above 325 degrees F. I went on their chat support and have been waiting for 3 hours and no one has even responded yet. I'm NOT impressed with their response time. I called and I only am able to leave a message.

I have had my Zgrills smoker for a few years now. Hundreds of Lbs of meat been through the grill. Many many delicious dinners served.
I had an issue with my temperature probe not reading properly, I contacted the company and they had a new probe sent out. changing the probe was easy and now everything is working fine again. Will definitely buy another Zgrill in the far future when this one is completely worn out (hopefully 10yr down the road)

Thanks again!

Initially I started out frustrated with getting connected to WiFi. The setup was a bit different than expected. I reached out to Zgrill support and got a reply right away. I did what was shared in detail and was connected in 5 minutes or less.
The app works as expected and is easy to use. Thank you Zgrill. Awesome budget friendly backyard smoker. The only con for me is not getting one sooner.

I have owned a ZGrill for almost 7 years now. Never an issue! Love the product so much I just ordered a upgraded model.

Have had my new grill for couple months now and things are going great. Customer service got back to me quick during initial setup (brain fart on my part) and were gracious and helpful. Grill is built solid and the fam is asking me to grill out more than they did when I cooked off propane.

I've had this grill for little over a year.

In this time, i've put the grill through it's paces.

Food prep for work lunches, Cooks for family events. The smoker has delivered each and every time.

Today, on mothers day (2025) i had an issue where by i needed to contact customer support.

The customer service dwarfed the excellence of the smoker it's self. i was contacted, given verbal instructions on how to fix my issue.

The grill and customer service, continue to be outstanding.

wifi app sucks, customer service sucks, if you buy from them you are on your own dont trust there reviews probably in house reviews, face book is just them posting things that there employees do no help if you purchase good luck

Just bought my second Zgrill and am very happy with it. The first one was about 5 years old and still running great. (Only had to replace the internal probe in 5yrs). The only reason I decided to upgrade was to get more grilling space! I am extremely happy with the length of time I get out of these grills for the price I paid.

Do not buy from this shady company! I just purchased their 600D3E and received the 2021 version of that model. How?? I contacted their customer support 3x and after sending all of the pictures and documentation to them, they basically told me to return it and they weren't doing anything about it. I had no idea that this version still existed in 2025. I feel like I've been part of a bait & switch program by Z Grills. I would also like to add that they advertise a 3 year warranty with their smokers and the fine print says the warranty starts on the date of manufacturer so they basically sent me a smoker that is out of warranty.

So far so good! Assembled and seasoned the grill and did my first cook today. Chicken thighs and drummies… Cooked at 300 degrees, just a slight smokey flavor, will try low and slow on the next go around to draw more smoke. Can’t wait to cook pork shoulders next!

I love my Zgrill smoker and just bought my second one. Zgrill is a quality smoker that is well built and has performed beyond my expectations. I have already upgraded to a larger model after a year of awesome smoking. Customer service has been great and the smokers have been shipped quickly and securely. The quality of the smoked food I’ve been able to make rivals the food friends with much more expensive smokers makes. Can’t go wrong with a Zgrill.

I ordered a grill from Z-grill about two weeks ago and decided to return it the day after I opened it because I discovered they shipped a different model than I ordered on Facebook. Since they have a 30 day return policy with a free return shipping label, I decided to send it back since I didn't order this cheaper model! I have called and spoken with the customer service 4 times and they were always very nice but would always say that they will need to have a manager approve it and they will send an email back to me with approval within 24 hrs. It has never happened!!! I have called them 4 times and also emailed them but they won't refund me or return my messages saying that they will refund me. From what I have seen so far, they are NOT holding up their refund policy and I am running out of time to return the grill. I would not recommend purchasing from Z-grills and find another company that has better customer service and reputable. I will update this if they ever get back with me now that it is on Trustpilot. UPDATE: At first I gave them a 1 star but now after writing a review, they responded back and are giving me a full refund with a prepaid shipping label as long as I pay a restocking fee. Since they are taking care of me, I ordered the correct one again so hopefully I receive the right one this time so I can get smoking!

The Z-Grille was easy to set up and get started. Used it for the first time on Saturday and smoked chicken to perfection. Was moist and juicy. My wifi pit module came in so after I install it looking forward to smoking all sorts of meats.

I purchased the mystery box and got the 6002b2. I can't lie, it was a little smaller than anticipated, but it worked like a charm. The set up was simple, it held temp, and clean up was super simple.

For my first time trying out my new Z grill I was willing to smoke some burgers. I was super excited to see how it would turn out. I was 100% satisfied with my purchase the burgers turned out amazing and everyone kept wanting more. Can't wait to try a brisket on this bad boy.