Im sure the company is great under regular terms and circumstances but when it comes to communication to resolve an issue they're completely unresponsive. I tried contacting them via email, instagram,... Toon meer
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Lees wat reviewers zeggen
Had never ordered from Zinga before but found them when they were stocking Loki Funko Pops. Couldn’t be more happy, orders took a little longer than expected due to preorder dates changing but custom... Toon meer
I was delighted to find Zinga Entertainment had some stock of the Pokémon Celebrations tins (very hard to find) and being able to choose the Pokémon region was excellent - other sellers just offere... Toon meer
This was my first(of many) purchases. I didn't know Zinga existed until my Shop app shared it with me. So happy!! Reasonable prices and the items despite being 2nd Class Royal Mail arrived very quick... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Shop all the latest releases from Funko, Pokemon TCG, Loungefly and Magic the Gathering. You'll find the best Pop! Vinyl prices starting at £9.95 with safe & secure packaging!
Contactgegevens
Unit 2, CH41 1FL, Merseyside, Verenigd Koninkrijk
- support@zingaentertainment.com
- zingaentertainment.com
3,9
Goed
261 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Ordered a blind box
Ordered a blind box, chosevthe franchise, but not necessarily the character. Good price and fast delivery.
29 september 2023
Antwoord van Zinga Entertainment
Hey Debbie,
Thank you so much for taking the time to leave a review! We really appreciate your feedback. I'm glad to hear you liked your mystery box!
Have a great weekend!
All good
First time ordering. Ordered pop figures. They arrived quickly and were well packed.
5 oktober 2023
Antwoord van Zinga Entertainment
Hey Lea,
I'm happy to hear that your items arrived safely. Thank you so much for taking the time to leave a review! We really appreciate your feedback.
Have a great weekend!
Fab service
5 oktober 2023
Antwoord van Zinga Entertainment
Hey,
Thank you so much for taking the time to leave a review! We really appreciate your feedback.
Have a great weekend!
Fast shipping
3 oktober 2023
Antwoord van Zinga Entertainment
Hey Preston,
Thank you so much for taking the time to leave a review! We really appreciate your feedback.
Have a great weekend!
Delivered excatly what i ordered
3 oktober 2023
Antwoord van Zinga Entertainment
Hey Kevin,
Thank you so much for taking the time to leave a review! We really appreciate your feedback.
Have a great weekend!
The first(of many) purchases!! Perfect!!
This was my first(of many) purchases. I didn't know Zinga existed until my Shop app shared it with me. So happy!! Reasonable prices and the items despite being 2nd Class Royal Mail arrived very quick and the care taken into packing out the box was 100%!! The items where in perfect condition and not even a dent in anything!! Will definitely be a returning customer!!
28 september 2023
Hmm...
Used this company about 3 times for Funko Pops, pre-ordered 3/4 Items and changed my mind while the order was still in pre order stage, asked for a refund while items were still in pre order phase and they have ignored all emails asking for a refund and processed the order. The order will be going back for a refund unopened. Why would you not respond to emails? Poor comms, gives off completely the wrong vibe as a customer, any reputable company simply resolved the refund no issue, feels like a money grab. Happy to update my opinion but not replying for over a week seems very scam like.
Update - they have finally processed a refund awaiting funds.
25 september 2023
Review zonder uitnodiging
First time buy from this company
First time buy from this company. I bought Funko pop to add on my collection and I am in the box collector. My Funko pop box came damaged!!! I don’t think ,I will buy from this company again
Edited : the company has sent me replace Funko pop and arrived very fast.Thank you
13 september 2023
Review zonder uitnodiging
Antwoord van Zinga Entertainment
Hi,
I'm sorry to hear your item arrived damaged. This is not at all how we expect our items to arrive as we completely understand how important box condition can be to collectors. Despite our best efforts to ensure all of our orders are packaged securely to avoid any damage being caused in transit unfortunately damage is not always preventable.
I see we have since sent out a replacement for you with a free Pop! Protector and next day delivery so hopefully your replacement arrived with you safely. I hope the swift action we have taken to resolve this issue for you may change your opinion on our store.
Please reach out to us via email if you have any further questions or concerns.
Thank you
Fantastic customer service
My first order with zinga they were having issues with there online payments they were fantastic over email they communicated with me and managed to get my order done I was so impressed I made a second order the next week
30 augustus 2023
Antwoord van Zinga Entertainment
Hey,
Thank you so much for taking the time to leave a review! We really value your feedback. I appreciate you bearing with us throughout some of the technical issues we were having last week. I'm happy we could help get your order processed for you.
Have a great day!
Antwoord van Zinga Entertainment
Hi Macaulay,
I’m sorry to hear that you weren’t happy with your experience shopping with us. After looking into this I see that the item you ordered was a pre-order that was not due to arrive until Late July and our stock for this item did arrive in the past week or so, around the timeframe we were expecting.
Our deepest apologies for the missing item from your order. Unfortunately we noticed this item was considerably damaged and It is important to us that customers know that they will be receiving their items in a mint condition, as we would not have been able to deliver on this assurance and due to this being the last quantity of this item we had in stock we decided to refund this item from your order and compensate you for the inconvenience this caused.
I hope the action we have taken to resolve this issue for you may change your opinion of our store.
All the best!
Perfect as always
24 mei 2023
Pokémon mystery pop box
Great price, as expected all commons but a nice mix of newer and older pops. 1 pop had a lot of box damage which stopped it being a perfect score.
29 mei 2023
Antwoord van Zinga Entertainment
Hey,
Thank you so much for taking the time to leave a review! We really appreciate your feedback. Sorry to hear you one of your items arrived damaged. This is not at all how we expect our items to arrive as we understand how important box condition can be for collectors.
Please send us an email here: support@zingaentertainment.com and we will be sure to help resolve this for you.
Have a great day!
Antwoord van Zinga Entertainment
Hey,
Thank you so much for taking the time to leave a review! We really appreciate your feedback.
Have a great day!
Zinga are very good at answering…
Zinga are very good at answering questions re a delay in receiving an item!
Alistair
25 mei 2023
Antwoord van Zinga Entertainment
Hey Alistair,
Thank you so much for taking the time to leave a review! We really appreciate your feedback.
Have a great day!
Was poor fid not keep me informed …
Was poor fid not keep me informed when things delayed not very happy regards customer service but product was excellent
25 mei 2023
Antwoord van Zinga Entertainment
Hey,
Thank you so much for taking the time to leave a review! We really appreciate your feedback.
Have a great day!
Absolutely a pleasure to do business with.
As always, fantastic to shop with and speedy delivery, highly recommend.
25 april 2023
Antwoord van Zinga Entertainment
Hey,
Thank you so much for taking the time to leave a review! We really appreciate your feedback.
Have a great day!
Antwoord van Zinga Entertainment
Hey,
Thank you so much for taking the time to leave a review! We really appreciate your feedback.
Have a great day!
Although my box arrived crushed
Although my box arrived crushed, even though it had a big red fragile sticker on it, the items inside were packed with care and were not damaged at all!
Also, I was happy that my order was not forgotten about since it was placed about a year ago.
Thank you!
27 april 2023
Antwoord van Zinga Entertainment
Hey,
Thank you so much for taking the time to leave a review! We really appreciate your feedback.
It's a relief to hear your items arrived safely.
Have a great day!
Absolutely awful.
Sorry to leave this review but I waited an awfully long time for the product. I’d understand if they even just sent my money back, I accepted a month was my fault for not seeing the pre order but also why was it not clearly visible. Then to wait 3 extra months for delivery and everything was blamed on another company, when I have seen it cheaper in other shops for the past month now and I just think what was the point of early order for this. It’s just been a nightmare without any refund, I honestly began questioning the company was serious. I won’t be ordering again from here I’m afraid, they also sent me a tracking code that didn’t work! Then I got an email that they wasn’t sending the product for at least another 10 days. Just completely hectic and felt like I’d been scammed for months which was beyond stressful.
30 maart 2023
Antwoord van Zinga Entertainment
Hey,
I am really sorry to hear that you were unhappy with your experience shopping with our store.
I truly sympathise that the delay to this item was disappointing and inconvenient. Unfortunately product delays are honestly completely out of our control, we are only able to fulfil your order once the manufacturer (Funko) has released our shipment of this item. Currently there are no delays in our fulfilment times and I see that your order was shipped the same day we received stock at our warehouse.
The reason all our pre-order release dates are set as 'expected' or 'estimated' is because Funko does not set any exact release dates for their products. So, you’ll often see products available in stock at some stores earlier than others.
We try our best to make this clear to customers before checking out by changing the ‘Add to Cart’ button to ‘Pre-Order’ and adding the expected release date under the pre-order button on the product page as well as the 'My Cart' page before checking out. If you feel that we could do more to make this clear on our website we would welcome any feedback.
If at any stage throughout the delay to this item you wanted to cancel your order for a full refund, we would have been more than happy to assist, as our refund policy does not begin until we have shipped your order and you have physically recieved your parcel.
I see from your order details that your item has been fulfilled and successfully delivered, but if you do have any outstanding concerns or feedback please send us an email to support@zingaentertainment.com
We appreciate your feedback and hope that you can give us a second chance to showcase the excellent shopping experience we aim to provide for all our customers.
All the best
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