Parked at Cannons Park TFL in disabled bay but unable to register as machine not working. Tried the payby phone to no avail as you cannot register the disabled bays. A few weeks later we recieved a fi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
If I could give 0 stars I would. They have 3 means of contact - web chat, WhatsApp and telephone. I called multiple times and each time the line goes silent half way through the opening message. I the... Toon meer
They were extremely understanding and reasonable in what was entirely my mistake. I’m very grateful as I was genuinely worried where I’d find the money for the fine. Excellent customer service
Bedrijf heeft geantwoord
The response I got from the team was very polite and understanding and the issue was resolved swiftly. I really appreciate the service and their team, thank you.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ZZPS specialises in the collection and management of unregulated accounts with award-winning levels of customer service.
Contactgegevens
400 Dashwood Lang Road, Bourne Business Park, KT15 2NX, Addlestone, Verenigd Koninkrijk
- 01932918916
- customerservices@zzps.co.uk
- zzps.co.uk
3,0
Gemiddeld
773 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Experience with member of staff ……
Can’t comment on the company but my experience with the member of staff on the phone, his name was Luke, was exceptional. He listened to what I had to say and was polite and professional throughout and helped arrange my payment.
4 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Sue,
Thank you for taking the time to leave your review.
We’re delighted to hear that Luke provided you with exceptional support, listened carefully, and handled your call professionally. We’ll be sure to pass on your kind feedback to him — it’s always wonderful for our team to know their efforts are appreciated.
Thank you again for your comments.
Many thanks,
ZZPS Limited
Excellent customer service.
I dealt with a gentleman called Ezra, (not sure on the exact spelling!). He was both helpful and professional and articulate. He resolved my issue promptly with a positive outcome. An asset to his organisation.
2 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Ian,
Thank you for taking the time to leave your review.
We’re delighted to hear that Ezra was able to assist you professionally and resolve your issue promptly. We greatly appreciate your kind words and will be sure to share your feedback with him — it’s always wonderful for our team to know their efforts are valued.
Thank you again for your comments.
Many thanks,
ZZPS Limited
Tone abrupt
Tone abrupt. Told you many times. 3 times. Showed fraughtness and impatience. For SEN people with needs not acceptable. Makes you feel worthless.
2 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Lisa,
Thank you for taking the time to leave your review.
We are very sorry to hear about your experience. We expect all members of our team to communicate with patience, professionalism, and understanding, and we regret that this was not reflected in your interaction.
Please be assured that your feedback has been shared internally and will be used as part of further training and coaching for the agent involved, as the standard of conversation you describe does not reflect the level of service we aim to provide.
If you would like us to review the matter in more detail, please feel free to contact us at customerservices@zzps.co.uk so we can assist you further.
Thank you again for bringing this to our attention.
Many thanks,
ZZPS Limited
I mistyped a character in my reg number…
I mistyped a character in my reg number when I bought the £33.10 ticket. A penalty notice came through so I called the number in the letter. A very nice man called Luke found that I had already paid, told me to be careful keying in future and closed the penalty down. Thank you for your help.
I did phone previously but the other person wasn't helpful at all.
28 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Sarah,
Thank you for taking the time to leave your review.
We’re pleased to hear that Luke was able to assist you and resolve the issue quickly. We always aim to provide helpful and courteous support, and your feedback is very much appreciated.
We’re sorry to hear that your earlier call did not meet expectations, but we’re glad the matter was ultimately resolved to your satisfaction.
Thank you again for your kind comments.
Many thanks,
ZZPS Limited
For only £30 which I have paid before…
For only £30 which I have paid before through Enterprise they repeated to charge me and I submitted an appeal with strong evidence that I have paid it already. But, strangely they easy refused my appeal and they changed it to £85 without any notice, and also added another £70 fees so, finally I paid £155 in total. That action was really unfair particularly that £70 fee was during appeals period. The other similar companies always stop charging extra fees during the appeal period. But they relax said very easy that maybe others YES but it is our method (!?) Eventually I paid £155 really unhappy for only £30 which Enterprise has collected previously from my card details !
28 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Ramin,
We appreciate you reaching out to us and providing this feedback.
So that we can look into this further, please can you amend your review to include your 9-digit ZZPS reference number?
Without a case to refer to, we are limited as to the information we can provide.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Although it was a very slow process I…
Although it was a very slow process I was informed all the way through and shown some understanding, I really do appreciate the time given and the outcome. Thankyou
17 oktober 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Sarah,
Thank you for taking the time to leave your review.
We’re glad to hear that you felt informed throughout the process and that our team were able to provide the understanding and support you needed. We appreciate your patience during the investigation and are pleased that you were satisfied with the outcome.
We would like to be able to pass on your kind feedback to the agent/s who assisted you; could you please amend your review to include a reference number to allow us to do this?
Thank you again for sharing your experience with us and we look forward to hearing from you.
Many thanks,
ZZPS Limited
cowboys
deadlines set by company in days, then they take months to respond and resolve the situation. will get a receipt from the medical centre in future to avoid any mistakes beyond my control.
10 juli 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Keith,
Thank you for taking the time to leave your review.
We are sorry to hear that you feel there were delays in receiving a response from us. We do reply to all correspondence we receive, and any perceived delay is usually due to the natural crossover that can occur between letters being issued and incoming information being processed. This can sometimes mean that documents cross paths, even though your correspondence is actively being reviewed.
We understand how important it is for customers to have clarity, and we appreciate you sharing your experience. If you have any outstanding concerns or further information you would like us to review, please feel free to contact us at customerservices@zzps.co.uk, quoting your reference number, and we will be happy to assist. Alternatively, please amend your review to include your reference number, and we can review your case.
Thank you again for bringing this to our attention.
Many thanks,
ZZPS Limited
Prompt response.
I had a penalty notice sent to me by an error in their system, I called them and a nice lady, Karen, answered my call. She was very helpful and managed to sort out the issue and had the notice cancelled as it was a mistake. Thank you for helping me out and sorting this issue very quickly.
AC reference: 154450696.
26 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Dr Bannai,
Thank you for taking the time to leave your review.
We are very pleased to hear that your call was handled promptly and that Karen was able to assist you in resolving the issue. We always aim to provide a helpful and efficient service, so your feedback is greatly appreciated.
Thank you again for your kind comments.
Kind regards,
ZZPS Limited
Dealing with zzps
Found company somewhat helpful and pleasant on the phone got me a discounted settlement fee. First time was told I couldn't be put through to a manager but I kept insisting lo and behold all of a sudden I was put on to a manager who I found helpful he got me a £300 discount I wanted more as I thought it was still extortionate but in the end I accepted. Hopefully never have to deal with them again but this was for my daughter next time I will be dealing with it from the out set .Just leeches who try to play on vulnerable people
24 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello David,
Thank you for taking the time to share your feedback.
We are pleased to hear that our team was able to assist you over the phone. We always aim to be as helpful as possible and to ensure that every customer is treated fairly throughout the process.
We appreciate your comments and are sorry to hear that you were left feeling negatively about the situation overall. Please be assured that we do not target or take advantage of vulnerable individuals — we follow strict guidelines and work to support customers wherever we can.
So that we can review your call and provide feedback to the agent you spoke to, please could you amend your review to include a reference number?
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Awful
Awful. They like to send you letters to fine you but when you try and communicate with them you they don't get back you you. I have been trying to communicate with them since August
ZZP Ref: 150770279
25 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Miranda,
Thank you for taking the time to leave your review.
We are sorry to hear that you feel you have had difficulty reaching us. We respond to all correspondence we receive, and any overlap of letters or emails is usually due to the natural crossover that can occur while communications are being processed. This can sometimes mean a letter is issued before a reply has been fully reviewed, but it does not mean your message has been ignored.
If you would like us to review this further, please amend your review to include your 9-digit ZZPS reference number to allow us to do this.
Thank you again for bringing your concerns to our attention and we look forward to hearing from you.
Many thanks,
ZZPS Limited
---
UPDATED RESPONSE
Hello Miranda,
Thank you for providing your reference number to allow us to investigate your case.
Please accept our apologies for the delay in responding to you following your update to your review.
We have fully reviewed your case and can see the matter is now resolved following the appeals procedure, however, we note you have overpaid - please contact our refunds department at refunds@zzps.co.uk with your ZZPS Reference Number and provide the following information;
Name on Account
Bank Account Number
Bank Sort Code
Email address for confirmation to be sent to
All refunds are processed via BACS and can only be sent to the original payor; if you were not the oiriginal payor, please ask them to contact us instead.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
This company gave my husband liam…
This company gave my husband liam woodings, a parking fine outside mcdonalds. As we explained, we had taken a while as it was my daughters birthday and she is autistic and it takes her a long time to eat. We also sent in proof of her benefits and explained that with a disabled child it takes longer and could they please consider that. There response was that we dont have a badge so they dont care. My husband told them on the 6th August they would be passed over to step change to be placed on his debt management plan, they confirmed this on 18th September, then on the 1st October they were sent an email to inform them that there would be a missed payment due to my husband being off with covid and lost a lot of his wage, he was recomended to inform his creditors, by stepchange, he received an automated reply saying it was received and then received no reply. Then he received a very threatening message from gctt enforcement agents (which is the same company) to which he did an online contact us formband sent them all previous correspondence. They AGAIN did not respond. This morning we have received yet another letter from the solicitors advising that THEY had made several attempts to sort this! My husband missed 1 payment due to illness and told them. This company are ruthless and greedy. They have absolutely no compassion for any situation. My autistic daughter is a piggy bank to them! Its absolutely ridiculous what my husband has had to put up with from this company when he has made payments for this on time every month. All this for parking in a place we paid to eat!!
24 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Annemarie,
Thank you for taking the time to leave your review.
We would like to address the concerns raised; however, as we are not authorised to discuss or share any information relating to this case with anyone other than the named account holder, we are limited in what we can say here.
To provide clarity, ZZPS Limited does not issue Parking Charges. We act on behalf of the issuing client once a case is passed to us. If you wish to raise concerns regarding the original Parking Charge itself, please contact the issuer directly through their dispute resolution process, as they are best placed to consider those points.
While we cannot comment on case-specific details, we want to reassure you that we review every case individually and follow our “treating customers fairly” approach at all times. Any overlap in communications (such as letters and emails crossing in the post) can occur due to processing times rather than a lack of response.
We fully understand that this situation is difficult, and we would like to provide a more detailed reply. If the named account holder would like us to speak with you, they can email us at customerservices@zzps.co.uk
to provide written authorisation. Once received, we would be more than happy to discuss the matter directly and address all points in detail.
Thank you again for bringing this to our attention.
Kind regards,
ZZPS Limited
Good experience
Good experience with staff on the phone, I think he was called Oscar? He helped me with my query and was polite and professional.
21 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello H Booth,
Thank you for taking the time to leave us this positive review. We truly appreciate your feedback and are delighted to hear you were satisfied with our service!
So that we can identify and verify the agent who assisted you (so we know who to pass your feedback on to!), please could you amend your review to include a reference number?
Many thanks,
ZZPS Limited
Very efficient and listened to me…
Very efficient and listened to me queries
Handled my issue quickly resolving it on the phone
Thank you!
20 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello CY,
Thank you for taking the time to reach out and provide us with this feedback.
So that we can pass this on to the agent who assisted you, please could you amend your review to include a reference number?
Many thanks,
ZZPS Limited
Clear advice and offer to help
Clear advice and offer to help. Professional and courteous.
20 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Paul.
Thank you for taking the time to reach out and provide us with this feedback.
So that we can pass this on to the agent who assisted you, please could you amend your review to include a reference number?
Many thanks,
ZZPS Limited
Registration Number keying error for one letter.…
When I made an error in entering one letter wrongly of my car registration number, I understand why the fine was issued. When it was checked that the correct payment was made, my appeal was allowed.
I thank you for this decision. The process to make the appeal was straightforward even for an aging pensioner.
18 oktober 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Peter,
Thank you so much for taking the time to leave us your kind feedback; we have located your account and will pass on your feedback to the agent who assisted you.
Many thanks,
ZZPS Limited
Helpful call handler!
Just spoken to a call handler (Oscar). He was very helpful and polite. Thank you for your clear and prompt service!
19 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Angela,
Thank you for reaching out to us.
We appreciate you taking the time to contact us and for giving this positive feedback; we will pass this on to Oscar!
Many thanks,
ZZPS Limited
In response to your reply regarding my…
In response to your reply regarding my previous review, my reference number is 427554003829. I emailed on 25th October and received an automated response, but I haven't received any further communication. I am concerned about the lack of follow-up, especially considering the importance of timely resolutions.
25 oktober 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello C P,
Thank you for providing your reference number.
We have conducted a review and can see that you contacted us on 25 October as stated and a response has since been sent; we appreciate you would have preferred a response to be sent sooner, however, we receive a large number of emails daily and our response time can extend at busier periods.
We can see that a refund request is currently under review with our Refunds Department and will be processed accordingly once all required information has been received.
If you require anything further, please reach out to us again.
Many thanks,
ZZPS Limited
Appaling
I received no suchcommunications regarding to pay 20 if I had this would have been paid. Also still you are incontable with the messages and I have proof of my tickets which you have ignored
J miles hence why I have to put thus on here as you do not answer
18 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Jillian,
Thank you for reaching out to us again.
Please note that this has been raised with our client directly and we will advise on their response.
Many thanks,
ZZPS Limited
------
UPDATED RESPONSE
Hello Jillian,
Thank you for your patience whilst this has been reviewed; our client has responded and confirmed that whilst payment was made, it did not cover your full duration of stay.
The payment made covered 1 hour, however, the vehicle was in use of the site for 1 hour 17 minutes.
As confirmation has been received that your charge has been issued correctly and followed the correct process, please now contact QDR Solicitors on 01926 758011 or info@qdrsolicitors.com as your case is being handled by them.
Many thanks,
ZZPS Limited
Poor communication and refusal to negotiate
I appealed a parking charge in good faith and received no clear response for weeks. When I finally contacted ZZPS, they refused to reduce the charge, even though I had tried to resolve the matter amicably. Their agents were dismissive and unwilling to consider any settlement. Very disappointing experience.
18 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Adrian,
Thank you for reaching out to us.
We have been able to locate your case and can see the communication history which shows your appeal response was sent via email on 26 September 2025 to the email address provided with your appeal.
As no contact was made within the specified timeframe, your charge continued to progress as advised within your appeal response.
Further to this review, we can confirm the matter has been handled correctly and the information provided has been accurate at each point of contact with our company.
If there is anything further you wish to add, please reach out to us again at any time.
Many thanks,
ZZPS Limited
Paid for parking but was still charged?
Poor service.
No coherent communication.
Paid for parking but was still charged? An all around terrible experience.
18 november 2024
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello John,
Thank you for taking the time to reach out to us.
Please can you update your review to include your reference number so that we can look into this for you?
Many thanks,
ZZPS Limited
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