Parked at Cannons Park TFL in disabled bay but unable to register as machine not working. Tried the payby phone to no avail as you cannot register the disabled bays. A few weeks later we recieved a fi... Toon meer
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Lees wat reviewers zeggen
If I could give 0 stars I would. They have 3 means of contact - web chat, WhatsApp and telephone. I called multiple times and each time the line goes silent half way through the opening message. I the... Toon meer
They were extremely understanding and reasonable in what was entirely my mistake. I’m very grateful as I was genuinely worried where I’d find the money for the fine. Excellent customer service
The response I got from the team was very polite and understanding and the issue was resolved swiftly. I really appreciate the service and their team, thank you.
Bedrijfsgegevens
Geschreven door het bedrijf
ZZPS specialises in the collection and management of unregulated accounts with award-winning levels of customer service.
Contactgegevens
400 Dashwood Lang Road, Bourne Business Park, KT15 2NX, Addlestone, Verenigd Koninkrijk
- 01932918916
- customerservices@zzps.co.uk
- zzps.co.uk
3,0
Gemiddeld
773 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Invalid PCN
They said I mistyped my registration and the payment must have been assigned to a different car. They wouldn't acknowledge the stupidity of that statement. I'm supposed to have entered a 7 digit number plate and by some lottery beating odds, it matches a vehicle that had registered that day in the ANPR. If they showed the number plate on the bank statement, it would prove their system is flawed.
Horrible company
16 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Addison,
Thank you for your feedback, and please accept our apologies for the delay in responding.
When payment is made for parking, it is the responsibility of the motorist to ensure payment is made against the correct vehicle registration. We understand minor errors can occur and in accordance with the Private Parking Single Sector Code of Practice, we were able to accept your appeal; therefore, we are unsure as to why you have submitted a negative review.
The payment system in place for parking at the site you used matches payments to vehicles after a certain period of time (to allow for later payments), therefore, if a vehicle enters the site and a payment cannot be located for the exact registration at the time of cross-referencing, a parking charge may be issued, as it was on this occasion.
By following the appeals process, however, we were able to review and identify that a minor keying error was made at the time of payment.
Thank you for reaching out to us and if you have any further queries in relation to this, please reach out to us again.
Many thanks,
ZZPS Limited
Withdrew my unfair parking fine and…
Withdrew my unfair parking fine and were very helpful. John Brown was very helpful and polite. Thank you for your help John.
15 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Charlotte,
Thank you for your feedback, and please accept our apologies for the delay in responding.
We're pleased to hear that John was able to assist you and will ensure your feedback is passed on to him.
Many thanks,
ZZPS Limited
Scam?
Account Reference: 154993455
Parking Charge Reference: 15626
Vehicle Registration: EX10AKG
Dear ZZPS Limited,
I am writing to formally dispute the alleged outstanding balance of £170 referenced in your letter dated 08 December 2025.
I do not accept that this charge is valid, proportionate, or just, nor do I accept the addition of so-called “debt resolution charges”.
Firstly, I dispute the original Parking Charge Notice issued by your client, NForce Parking Management Ltd. At no point have I been provided with clear, sufficient, or lawful evidence demonstrating that a contractual agreement was properly formed, breached, and enforceable. Any allegation of “unauthorised parking” must be supported by clear signage, transparent terms, and proof that the driver knowingly agreed to those terms. To date, this has not been adequately demonstrated.
Secondly, the additional £70 administration or “debt recovery” fee is entirely unjustified. These inflated add-on charges have been widely criticised and are not reflective of any genuine loss. I note that the government’s Private Parking Code of Practice explicitly recognises that such fees are often unfair and disproportionate. I do not accept liability for costs that appear designed to intimidate rather than reflect actual expenditure.
Thirdly, I object to the threatening tone of your correspondence. References to court proceedings at this stage are premature and inappropriate while the debt remains formally disputed. Any attempt to pursue court action without first properly addressing this dispute would be unreasonable and
13 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Vickie,
Thank you for reaching out to us, and please accept our apologies for the delay in responding.
We would recommend utilising the contact information provided within our correspondence to continue this discussion.
Please forward your full comments to customerservices@zzps.co.uk, including the reference number you have provided here, so that we can review the full content of your dispute and provide you with a detailed response. It appears as though your message above has been cut off.
Your case has been placed on hold for 14 days to allow you time to do this.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
I find the verdict quite unfair
I find the verdict quite unfair, but I accepted the settlement offer to avoid further stress. Chris Law, whom I spoke with, was very helpful throughout the process.
12 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Jerissa,
Thank you for your feedback, and please accept our apologies for the delay in responding.
We understand that the outcome may have felt disappointing, but we appreciate you sharing your experience.
We’re pleased to hear that Chris was helpful and supportive throughout the process, and we’ll be sure to pass on your comments to him.
Many thanks,
ZZPS Limited
I attended an event at New Haw Club one…
I attended an event at New Haw Club one evening. I didn’t notice the sign asking guests to register at the bar because I met someone as soon as I walked in and didn’t give it another thought. The evening itself was enjoyable.
However, I later received a parking fine for using their car park—£60, which would increase to £100 if unpaid. I called to appeal and was asked for proof that I attended the event. I provided the Facebook invite and explained the situation, but since I paid cash for drinks, I had no receipt.
My appeal was rejected, and I then received a threatening letter demanding payment. When I tried calling again, the response was unhelpful and dismissive—the attitude was simply “just pay.” I ended up paying £60 to avoid further escalation, but there was no remorse or understanding from them.
Awful company—do not use.
I’d still appreciate someone explaining what I did wrong.
27 september 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Guy,
Thank you for reaching out to us and please accept our apologies for the delay in responding.
The charge was issued due to failing to either register your vehicle or make payment for parking. As there was no physical proof or evidence to verify your stay at this site, we were unable to accept your appeal.
We understand this may not be the response you were looking for; however, the process has been followed correctly.
Many thanks,
ZZPS Limited
Alex made it all easy to sort out…
Alex made it all easy to sort out 👍154132583
11 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Toni,
Thank you for your feedback, and please accept our apologies for the delay in responding.
We appreciate you reaching out and are pleased to hear Alex was able to assist you; we will pass this feedback on to him.
Many thanks,
ZZPS Limited
The staff member Alex Becker
The staff member Alex Becker, was very helpful and polite, he sorted out the issue that was waiting to be resolved for a long time, thank you.
11 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Suzan,
Thank you for your feedback, and please accept our apologies for the delay in responding.
We’re pleased to hear that Alex was helpful and polite and was able to get this sorted for you. Your comments will be shared with him.
Many thanks,
ZZPS Limited
Helped me sort out my penalty notices…
Helped me sort out my penalty notices which were handed to me incorrectly.Handled this issue perfectly and conveniently.
9 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Eranda,
Thank you for taking the time to leave your review. We’re delighted to hear that your experience with our team member was positive and that their professionalism and communication helped resolve your issue.
To ensure we can pass on your kind feedback to the right person, could you please update your review with the agent’s name or a reference number if possible? This will help us acknowledge their excellent work directly.
Thank you again for your comments.
Kind regards,
ZZPS Limited
Chris 154884845 was fantastically…
Chris 154884845 was fantastically polite and helpful. He conscientiously looked into my parking enquiry and was a credit to your company
10 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Richard,
Thank you for taking the time to leave your review.
We’re thrilled to hear that Chris was able to assist you and that his politeness and conscientiousness made a positive impression. We’ll be sure to pass on your kind feedback to him — it’s always encouraging for our team to hear their efforts are appreciated.
Thank you again for your comments.
Kind regards,
ZZPS Limited
Bridget and Luke from the team were…
Bridget and Luke from the team were extremely helpful and helped me to sort out everything I needed to sort out. I am thankful to the both of them
10 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Chelsea,
Thank you for taking the time to leave your review.
We’re delighted to hear that Bridget and Luke were able to assist you and help resolve everything you needed. It’s wonderful to know their support made the process easier for you. We’ll be sure to pass on your kind feedback to both of them.
Thank you again for your comments.
Kind regards,
ZZPS Limited
Spoke to advisor Oscar Webb
Spoke to advisor Oscar Webb, it was confirmed that we had put a 4 instead of 5 when entering car reg which caused the penalty to be issued. As this was clearly a mistake Oscar closed the matter with no further action or penalty to pay. Very helpful, thank you.
10 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello AD,
Thank you for taking the time to leave your review.
We’re pleased to hear that Oscar was able to assist you quickly and resolve the matter without any further action. It’s great to know that his helpfulness made the process straightforward for you. We’ll be sure to pass on your kind feedback to him.
Thank you again for your comments.
Kind regards,
ZZPS Limited
The experience was good because I was…
The experience was good because I was able to speak to a person fairly quickly and talk through my problem regarding a Parking Charge.154735500. This was looked into promptly and entirely satisfactorily by EZRA, whom I cannot praise too highly. He made what might have been an unpleasant experience into a happy one for me - with his patience and charm
9 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello David,
Thank you for taking the time to leave your review. We’re delighted to hear that Ezra was able to assist you promptly and turn a potentially stressful situation into a positive experience. It’s wonderful to know that his patience and professionalism made such a difference.
We’ll be sure to pass on your kind feedback to Ezra — it’s always encouraging for our team to hear their efforts are appreciated.
Thank you again for your comments.
Kind regards,
ZZPS Limited
I accidentally input an incorrect…
I accidentally input an incorrect letter into the parking meter and made an appeal . On contacting the firm after 28 days of the appeal and speaking to Bridget, she confirmed that my error was a minor transgression ( which it most certainly was) and my appeal was successful. Common sense prevailed and the firm has my thanks.
9 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello M and E Simpson,
Thank you for taking the time to leave your review. We’re pleased to hear that Bridget was able to assist you and that your appeal was resolved successfully. It’s great to know she assisted in making the process straightforward for you and will pass on your feedback to her directly.
Thank you again for your comments.
Kind regards,
ZZPS Limited
My comment is based on the person who…
My comment is based on the person who saved me not the company. The person who saved me was very professional, his communication etc. I was happy with the service.
9 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello T J,
Thank you for taking the time to leave your review. We’re delighted to hear that your experience with our team member was positive and that their professionalism and communication helped resolve your issue.
To ensure we can pass on your kind feedback to the right person, could you please update your review with the agent’s name or a reference number if possible? This will help us acknowledge their excellent work directly.
Thank you again for your comments.
Kind regards,
ZZPS Limited
After receiving a penalty notice I…
After receiving a penalty notice I called the Saba enquiry line to question the penalty as I had paid, the gentleman dealing with my call John Brown brought to my attention that I had keyed in a wrong letter of my registration he was very helpful & tracked the payment their end while I was in the line, & explained what I had inadvertently done & how to avoid this mistake again he was very understanding & patient with me, much appreciated.
8 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Susan,
Thank you for taking the time to leave your review.
We’re pleased to hear that John Brown was able to assist you, track your payment, and explain the situation clearly. It’s great to know that his patience and understanding made the process easier for you. We’ll be sure to pass on your kind feedback to him.
Thank you again for your comments.
Kind regards,
ZZPS Limited
Contacted SABA/ZZPS through their…
Contacted SABA/ZZPS through their telephone number with reasonable wait time. Managed to get through a very helpful person called Cal who managed to sort out my issue with my parking notice. Really grateful for him for managing to sort out my issue. Not often you get good result with parking appeals but real helpful person.
8 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Timothy
Thank you for taking the time to leave your review.
We’re delighted to hear that Cal was able to assist you and resolve your parking notice efficiently. It’s great to know that his support made the process easier for you. We’ll be sure to pass on your kind words to him.
Thank you again for your feedback.
Kind regards,
ZZPS Limited
they could actually listen and use…
they could actually listen and use reason
8 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Mihai,
Thank you for taking the time to leave your review.
We would like to look into this further to understand what led you to leave this review; please could you amend your review to include a reference number?
This will then allow us to investigate your case and provide you with a more detailed response.
We look forward to hearing from you.
Kind regards,
ZZPS Limited
Luke was very helpful
Spoke to Luke just now about a mistake on my parking charge!
he got it sorted and cancelled in 5 minutes
really straightforward and easy - he was very professional and saved me a lot of stress!
Thanks Luke!
8 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Lee,
Thank you for taking the time to leave your review.
We’re thrilled to hear that Luke was able to resolve your parking charge quickly and professionally. It’s great to know he could make the process straightforward and stress-free for you. We’ll be sure to pass on your kind words to him.
Thank you again for your feedback.
Kind regards,
ZZPS Limited
Luke was very helpful in resolving my…
Luke was very helpful in resolving my appeal
Thank you!!
8 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Ilanit,
Thank you for taking the time to leave your review.
We’re delighted to hear that Luke was able to assist you and resolve your appeal. We’ll be sure to pass on your kind words to him — it’s always great for the team to know their efforts are appreciated.
Kind regards,
ZZPS Limited
Brilliant help
As debt collectors go these guys are good. They originally sorted a parking debt out in July of this year. I then had another scamming company on my back late November/December saying that I owe the debt once again. Phoned ZZPS up and they were straight on the case. 2 weeks later the scammer company backed off and admitted fault. Communication was brilliant and helped settle any worries I had. I know debt companies do get a bad rep but these guys were brill in sorting my problem out.
5 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Sophie,
Thank you for taking the time to share your experience.
We’re pleased to hear that our team was able to help resolve the situation quickly and provide clear communication throughout. It’s great to know that we could help put your mind at ease and address the issue effectively.
We really appreciate your kind words and your recognition of our efforts — feedback like this is always encouraging for the team, so if you could amend your review to include a reference number, this would allow us to be able to pass your feedback on to the agent/s who assisted you.
Many thanks,
ZZPS Limited
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