Parked at Cannons Park TFL in disabled bay but unable to register as machine not working. Tried the payby phone to no avail as you cannot register the disabled bays. A few weeks later we recieved a fi... Toon meer
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Lees wat reviewers zeggen
If I could give 0 stars I would. They have 3 means of contact - web chat, WhatsApp and telephone. I called multiple times and each time the line goes silent half way through the opening message. I the... Toon meer
They were extremely understanding and reasonable in what was entirely my mistake. I’m very grateful as I was genuinely worried where I’d find the money for the fine. Excellent customer service
The response I got from the team was very polite and understanding and the issue was resolved swiftly. I really appreciate the service and their team, thank you.
Bedrijfsgegevens
Geschreven door het bedrijf
ZZPS specialises in the collection and management of unregulated accounts with award-winning levels of customer service.
Contactgegevens
400 Dashwood Lang Road, Bourne Business Park, KT15 2NX, Addlestone, Verenigd Koninkrijk
- 01932918916
- customerservices@zzps.co.uk
- zzps.co.uk
3,0
Gemiddeld
773 reviews
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Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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I entered the wrong licence plate…
I entered the wrong licence plate number and received a fine for parking contrary to regulations. I had paid and was surprised. I contacted ZZPS customer services and spoke to Alex. He looked into what I had put down as my number and discovered that I missed a letter. I had paid but wrong number. He agreed to rescind the penalty which he did forthwith. His customer communication skills and manner were outstanding.
8 januari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Peter,
Thank you so much for taking the time to share your experience.
We're pleased to hear that Alex was able to assist you on the call in this outstanding manner and will pass your feedback on to him.
Many thanks,
ZZPS Limited
Had a problem with the reg as I put the…
Had a problem with the reg as I put the wrong one in. Got through quite quickly. Luke assisted me and he sorted all out.
5 januari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Lisa,
We appreciate you reaching out to us.
Thank you for your positive feedback; we're pleased to hear that Luke was able to assist you and will pass your message on to him.
Many thanks,
ZZPS Limited
I received very good service from you…
I received very good service from you and also solve my problem on call in a minute. Thank you
5 januari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Supinder,
Thank you for taking the time to leave us this feedback.
We are pleased to hear the agent you spoke to was able to promptly resolve the matter on the call. We have located your account and will pass your feedback on to the agent who assisted you.
Many thanks,
ZZPS Limited
Very helpful agent
Very helpful agent. Name Simon. Made a big effort to sort out my problem.
31 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Simon,
Thank you for reaching out to us, and please accept our apologies for the delay in responding.
We're delighted to hear that Simon was able to assist you and will pass your feedback on to him.
Many thanks,
ZZPS Limited
With reference to 152788188 the agent…
With reference to 152788188 the agent was able to resolve the issue whilst I waited on the phone
30 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Derek.
Thank you for reaching out to us, and please accept our apologies for the delay in responding.
We greatly appreciate your feedback and will pass this on to the agent who assisted you.
Many thanks,
ZZPS Limited
friendly and helpful service
Case ref: 155101975 handled sympathetically as the parking fee had been paid, but with an incorrect registration number.
30 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Sally,
Thank you for your feedback regarding case reference 155101975.
We’re glad we could resolve the situation quickly and sympathetically once the payment with the incorrect registration was clarified.
We always aim to make things as straightforward as possible for our customers, and it’s great to hear that this was reflected in your experience.
We really appreciate you taking the time to share your thoughts and will pass on your feedback to the agent who assisted you.
Many thanks,
ZZPS Limited
I didn't receive the original parking fine
Called as the parking fine has been escalated to ZZPS debt recovery despite me not receiving the original parking fine or the subsequent chase letter, due to an error in address. Was told nothing they can do and I need to let it proceed to solicitor level/court. Not happy.
ZZPS - As requested, reference no. is GRA547056
29 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Sharon,
Thank you for reaching out to us and providing your feedback.
So that we can investigate this further, please can you update your review to include a reference number, as we have been unable to locate your case on our system?
Many thanks,
ZZPS Limited.
-------
UPDATED RESPONSE
Hello Sharon,
Thank you for providing your reference number and please forgive the delay in responding to your review.
We have queried this matter with our client and will advise on their response via email once received.
Thank you for your patience while this is being investigated; we hope to have this resolved as soon as possible for you.
Many thanks,
ZZPS Limited
----
SECOND UPDATE
Hello Sharon,
We have received a response from our client, and an email has been sent to you.
Many thanks,
ZZPS Limited
made a key entry error and received a…
made a key entry error and received a fine
once i had proved payment issue was quickly resolved and fine rescinded
Avril and team were polite and professional.
All parking companies should be like this.
Contrast this company with the absolute crooks of euro car parks
18 oktober 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Stephen,
Thank you for your kind words. We’re glad we could resolve the issue quickly and that Avril and the team provided a polite and professional experience.
We always aim to make the process as straightforward as possible for our customers, and it’s wonderful to hear that this was reflected in your experience.
Your feedback is very much appreciated and will be passed on to the team.
Many thanks,
ZZPS Limited
Reference 154665996
Reference 154665996 - I got a parking notice because I made a typo in my registration. Once I queried it - it was resolved. My question is, when keying in an incorrect registration into the parking payment box, how is this not challenged there, on the spot? Surely you guys know what registrations have entered the car park? Quick enough to send a charge through. So, as a recommendation, instead of hoping people just pay up - make the system challenge incorrect registrations so that we do not have to do unnecessary life admin.
21 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello,
Thank you for your feedback regarding your recent parking experience (Reference 154665996).
We’re glad to hear that your query was resolved.
We appreciate your suggestion about checking registrations at the point of entry. However, we do not manage the payment system used for parking and therefore cannot maintain a database of vehicle registrations.
The system can only record the details entered at the time of payment. This means that if a registration is entered incorrectly, it cannot be automatically cross-checked, which can, unfortunately, result in situations like the one you experienced.
We understand this can be frustrating and appreciate your feedback. While we are unable to make changes to the payment system ourselves, your comments have been noted.
Thank you again for taking the time to share your thoughts.
Many thanks,
ZZPS Limited
SABA’s service was very poor
SABA’s service was very poor. I am relieved that my fine was cancelled, but surely it could and should have been been cancelled immediately they received my proof of payment of the parking charge. Instead I was made to wait more than 7 weeks for their cancellation message.
22 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Paul,
Thank you for your feedback.
We’re pleased to hear that your fine was ultimately cancelled; however, we’re sorry to hear that the process took longer than expected.
If possible, could you please provide your case reference number?
We’d like to review the situation further and ensure your comments are passed on to the appropriate team to help us improve our processes to ensure customer satisfaction.
Many thanks,
ZZPS Limited
Sorted eventually
Having sent and received numerous correspondence re: a parking fine, I called ZZPS. I spoke to Ezra who took the time to look into the situation and he was able to explain what had happened. He was polite and extremely helpful so I would rate his help at 5 stars however I feel it shouldn't have got this far if an explanation had been provided earlier, hence the 3 star rating. Thank you to Ezra.
22 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Samantha,
Thank you for your feedback.
We’re pleased to hear that Ezra was able to assist you and provide a clear explanation, and we’ll be sure to pass your kind comments on to him.
We also appreciate your note regarding the earlier communication and will take this on board to help improve our process.
Many thanks,
ZZPS Limited
Antwoord van ZZPS Limited
Hello M,
We’re sorry to hear you feel this way.
Our team aims to provide professional and respectful service at all times, and we take all feedback seriously.
If you’d like to discuss your experience further, please contact us directly so we can assist.
Many thanks,
ZZPS Limited
A satisfactory response to my parking…
A satisfactory response to my parking appeal. I appreciate the understanding given and the decision made.
Reference TFL 4460819
Reference TFL 4464107
19 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Michael,
Thank you for your feedback.
We’re pleased to hear that you found the appeal process satisfactory and that our team provided understanding throughout.
If possible, could you please provide the reference number for your case?
We’d love to pass your kind comments on to the agent who assisted you.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
------
UPDATED RESPONSE
Hello Michael,
Thank you for responding so promptly; we have located your account and will pass your feedback on to the agent who assisted you.
Many thanks,
ZZPS Limited
Found ZZPS to be professional and easy…
Found ZZPS to be professional and easy to communicate with when I dealt with Alex this afternoon. He really was patient in understanding my parking issue, which related to registration, and resolved this with no argument. Not any easy space to operate in when you likely have irate people on the phone all day, so Kudos to ZZPS and Alex.
18 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Olaf,
Thank you for taking the time to leave such positive feedback.
We’re pleased to hear that Alex provided a patient, helpful and understanding service, and that your issue was resolved smoothly.
Your comments are greatly appreciated and will be shared with Alex.
Many thanks,
ZZPS Limited
Great
They examined the case in a timely manner, and were understanding and kind. Thank you.
17 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Maurice,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that your case was reviewed promptly and that you found our team understanding and supportive.
Your kind comments are very much appreciated and will be passed on to the agent who assisted you.
Many thanks,
ZZPS Limited
Insist hospitals register your details
Following a shamefully long appeal process, my charge was cancelled, although in its language the business still thought me to be at fault. Autocratic and unpleasant is all I can say.
17 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Alan,
Thank you for sharing your feedback.
We are glad the matter was resolved; however, we appreciate that the length of the appeal process caused frustration, and we are sorry that your experience did not feel positive.
We continually review our procedures to ensure they are clear, fair and customer-focused, and your comments will assist us in doing so.
If you would like to discuss this further, please contact us directly.
Many thanks,
ZZPS Limited
I had received debt collection letter…
I had received debt collection letter for a PCN which had not been received in the post (possibly an issue my end). I spoke with Luke who was very helpful, listened to my concerns and managed to resolve the issue.
Many thanks Luke, really appreciate your help in getting this resolved especially before Christmas, that’s a weight off my mind.
16 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello John,
Thank you for your feedback, and please accept our apologies for the delay in responding.
We're so pleased to hear that Luke was able to assist you and will be sure to pass this on to him.
Many thanks,
ZZPS Limited
153707682
Very efficient service, helpful and polite staff.
16 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Manfred,
Thank you for sharing your experience, and please accept our apologies for the delay in responding.
We appreciate your feedback and will be sure to pass this on to the agent who assisted you.
Many thanks,
ZZPS Limited
Incredible customer service
I called phone number because I wanted to find out more about my parking charge. An employee named “Cal” answered the phone, I gave him my information and he helped me out a lot by clearing things up. I trust his morality and actions as an employee of ZZPS. I thank him for helping out when I called.
9 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Rajdeep,
Thank you for your feedback, and please accept our apologies for the delay in responding.
We're pleased to hear that Cal was able to assist you and would like to be able to review your call; if you can, please update your review to include a reference number to allow us to locate your account.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Great customer service
I found the customer service very good by Simon Steire. Very helpful and resolved my query.
16 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello P Francis,
Thank you for your feedback, and please accept our apologies for the delay in responding.
We're pleased to hear that Simon was able to assist you and will ensure your feedback is passed on to him.
Many thanks,
ZZPS Limited
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