ZZPS Limited Reviews 

I spoke to Alex who was extremley helpful and supportive.

Alex provided excellent customer service and was very understanding.

Alex assisted me with setting up a suitable and convenient payment plan that i could easily afford.

Thank you,

Mohammed

I had a year long pass to park at the station, alas I wasn’t aware of it running out before I went to visit friends for the day. Being disabled, train travelling is complicated: disabled persons railcard, getting the tickets and arranging wheelchair assistance- I thought I had the parking sorted, but alas my permit had expired so I got a ticket. I appealed then discovered my permit had expired, however they asked for front and rear views of my blue badge, and very fairly and kindly allowed my appeal. This was very considerate of them

Absolute con artists. Saying we were sent a parking notice early December but first contact we had was 5th Jan. Apparently have no obligation to send a recorded letter. This is a scam.

Now adding ref after contact from ZZPS
TFL4467660 (In wife's name Alison Ryan) After so many threatening letters my and my wife's mental health and stress taking a turn for the worse she decided to pay the £170 for a parking charge that should be free with a blue badge. We have now had a letter saying they will waive this charge. Typical, after my wife paying it. Will wait to see if they have any decency and refund the money.

I appealed a parking fine as I had evidence that I had paid the correct fee for parking. My appeal was upheld - the fine had been issued because of a one digit keying error- so in that sense I was satisfied.
It did however take a long time ( over 3 weeks ) for the appeal outcome to reach me. There was no indication on the appeal submission page about how long it would take to review the appeal. This would have been helpful.
I did contact customer services three times by email but there is no automatic receipt or response message on their email with a response timescale. This seems unusual - an automated response message would be a useful addition. I then contacted the company by telephone which was a more successful contact method with the call answered and my query dealt with within a few minutes.

Thank you for kind consideration in closing these 2 tickets. I will make sure if when visiting the Doctors with my grandson for further appointments I will make sure the car is registered at their reception. Kindest regards Mr Watt.

I was stuck in day surgery having skin cancer removed when a delay meant my ticket had expired by 15 mins by the time I was out of surgery. As a first offence I thought I might appeal & after a few emails I got an email saying they understood some situations cannot be avoided & cancelled my PCN...I have noticed the hospital have now changed their parking policy to pay on way out..This company were very fair to me and I am very grateful to them.

Terrible experience using the pay by phone app which is registered with my car registration number. I received a summons stating I used the incorrect registration number which is not true.
A picture shows my car entering Moor Park car park with my car registration which is the same as on my app so why the summons?

I mistakenly typed a zero rather than an o when entering my registration, they quickly found my payment and cancelled my charge

My appeal has been dealt with patience and kindness. It has been resolved thankfully and information and support given. I was very grateful for Luke’s help, he gave clear and considered support.

I have been sent a demand for a parking fine when I was not responsible for the car and did not park. Every attempt to contact ZZPS has been blocked. It is unbelievably frustrating and unjust.

Excellent service provided by the call handler Luke, very polite, fully understood what had happened and arranged for the fine to be cancelled.

Emma was super helpful and professional. It took a while to come back to my appeal, but appreciate it was over the holiday season. Good communication in email and clear responses.

It has taken awhile to hear back from them but I'm so pleased without come and you having understanding and getting rid of the charge this one time. I'm new to disabled badge and i thought I'd done what was needed and i was also rushed to get to an appointment for my daugther.

Thanks again for your time, understanding and support!!!

Thankfully i fount my evidence.

Happy new year!

No charge for me, thankfully, I'll ensure I'll look into terms cons first (signed too).

The lady who assisted us was very helpful and explained what we had to do to appeal. We're pleased to say that the result was successful and as first time users we know what to do next time.
Leighton Buzzard residents

I had to appeal due to not realising I had to register my vehicle on the system
Sent my proof in as requested and my account is now closed without further action

I entered the wrong licence plate number and received a fine for parking contrary to regulations. I had paid and was surprised. I contacted ZZPS customer services and spoke to Alex. He looked into what I had put down as my number and discovered that I missed a letter. I had paid but wrong number. He agreed to rescind the penalty which he did forthwith. His customer communication skills and manner were outstanding.

Had a problem with the reg as I put the wrong one in. Got through quite quickly. Luke assisted me and he sorted all out.

I received very good service from you and also solve my problem on call in a minute. Thank you

Very helpful agent. Name Simon. Made a big effort to sort out my problem.