Bloody useless. Was hanging on and on and ended up being disconnected. This company don’t give a shit and just want as much money as they can extort from you. All for being 38 mins late back to my car... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The company is very considerate. I did not realised that I had to register my car on the premises being monitered by your compay. I appealed against their decision and they kindly accepted my appeal.... Toon meer
Bedrijf heeft geantwoord
Reference 159531748 Having made a mistake with my husband's blue badge we contacted the team at ZZPS by email. They could not have been more helpful, explaining how we needed to re-register the blue... Toon meer
Bedrijf heeft geantwoord
We parked in a disabled bay in the car park at Finchley Central, displayed the blue badge, and registered the licence plate correctly. We were issued with a fine, with no explanation beyond saying yo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ZZPS specialises in the collection and management of unregulated accounts with award-winning levels of customer service.
Contactgegevens
400 Dashwood Lang Road, Bourne Business Park, KT15 2NX, Addlestone, Verenigd Koninkrijk
- 01932918916
- customerservices@zzps.co.uk
- zzps.co.uk
3,0
Gemiddeld
768 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My updated experience with ZZPS
I appealed to UKPC it was the 22 December the traffic was at a standstill as I suffer from spinal stanosis the pain was getting unbearable and the only parking space that comes available after at least 20 -25 mins wasa drop off point.As a blue badge holder and badge holders had parked for years.There was any reasonable signs saying that the car park was now run by UKCP.I didn't know my emails were not going through as there email box was full only after receiving a letter from zzps new my appeal hadn't been accepted.I have spoken to zzps I had my badge displayed which they denied asked for there evidence of who was driving and the blue badge not displayed was to go on their website.I Did & badge was clearly displayed also told them about the hight of & the size of the signs writing was not readable.Now trying to get back in touch have blocked my phone this is how unscrewtable & unsympathetic this company is! Thanks for getting back to me my reference number is 3113053561335. I also asked the landowners management to appeal witch they did by sending my latest report from my Haematologist as I have lymphoma, as he has seen my deterioration since last visit.The MRI & CT scan was showing my two options on my spine had not worked he also suggested I see my doctor as he also noticed my depression has worsend .I told UKPC I was speaking to someone from UKPC who said he had no information of my ref number my name or registration so he said no action would proceed.Just getting over the stress and then recieved a letter from zzps.My wife phoned and told yourselves after seeing your letter I was very distraught adding to my depression. If you need a copy of the letter from my Haematologist if you send me a email address I will do so.
9 maart 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello George,
Thank you for reaching out to us.
We're sorry to hear you have experienced issues communicating with UKPC and with us.
If you could update your review with your reference number, we can take a look at your case and provide some feedback.
Many thanks,
ZZPS Limited
---
UPDATE TO RESPONSE
Hello George,
Thank you for updating your review to include your reference number; we have now identified your case and reviewed the process your Parking Charge has followed.
We can see our customer service agents have discussed this matter with you over the phone and advised following your appeal, a response was sent the same day by UKPC which was sent to the email address provided within your appeal, ge*********58@gmail.com. The area you were parked in was a 15-minute maximum stay in a drop-off zone, and signage is in place to advise this.
We are sorry to hear of your circumstances and would like to signpost the agencies that can provide support and advice on the reverse of our letters and on our website.
Please contact a member of our Customer Services Department on 01932 918916 to discuss repayment of this Parking Charge either in full or with an agreed payment plan.
Your case has been placed on a 7 day hold to allow you time to do this; if no contact is received within this timeframe, the hold will automatically expire and your case will continue to progress as advised in our letters.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Appeal was accepted
2 maart 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Anita,
Thank you for taking the time to leave a review. We’re pleased to hear that your appeal was accepted and that the matter has been resolved.
If possible, please could you provide a reference number so we can identify the case and ensure the agent who assisted you receives your feedback.
Many thanks,
ZZPS Limited
Huge Shout out to John Brown!
Huge shout out to John Brown for his patience, and detective skills in sorting out my issues with two fines - we were able to resolve matters and his kindness and clear thinking and clarity about what had happened was amazing - I am very grateful! He also gave me further information to avoid a future issue! S Hyde
27 februari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Suzanne,
Thank you for taking the time to share your feedback. We’re pleased to hear that John was able to assist you in resolving the issues with the two charges. His patience and thorough approach are qualities we value highly, and it’s great to know his clear explanation and guidance helped bring the matter to a positive resolution.
We appreciate your kind words and will be sure to pass your feedback on.
Many thanks,
ZZPS Limited
First class response
First class response to my appeal and I am delighted with the outcome.
Thank you Kelly Shannon.
28 januari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Talbot,
Thank you for reaching out to us and sharing your feedback; we are pleased to hear you're delighted with the outcome!
We will pass this feedback on to Shannon.
Many thanks,
ZZPS Limited
Was contacted about a parking issue / positive result
Was contacted about a parking issue. I had made a genuine mistake and made a representation which was dealt with fairly and appropriately. The parking ticket was revoked successfully and I learned my initial mistake so won't repeat it. Thank you for fair handling of my representation.
26 februari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Joan,
Thank you for your feedback. We’re pleased the matter was resolved following your representation, and we appreciate you engaging with the process.
We’re glad we could assist and would appreciate you updating your review to include your reference number so that we can pass this feedback on to the agent who assisted you.
Many thanks,
ZZPS Limited
This company is a scam
This company is a scam. They just penalised people for their gains. I asked them to provide me a proof of me getting inside the facility or my car parked in there but they didn’t provide any proof of me entering or parking there but they imposed the fines. The cameras they installed in this location takes the pics even if someone is taking a U turn in the street. They don’t have any proof that my car ever entered in this location but still they want me to pay. I won’t pay a penny if they want to go to court I am happy to go to the court as I have proof that I was not there for the time period they are saying I was there. I am a delivery driver and I have the proof the the time stated in the ticket I was delivering for Deliveroo . They should be ashamed of scamming people….
12 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Muhammad,
Thank you for reaching out to us.
We have located your charges and can see that no evidence was provided with your appeal(s), and therefore, based on the information you provided, we were unable to accept your appeal(s).
If you have evidence that you were not in use of the site on the date/time of the contravention(s), please forward this to customerservices@zzps.co.uk. Please ensure you include your reference numbers and/or your vehicle registration so that we can identify your account. Please note, we cannot guarantee this will result in the charges being cancelled; however, we will certainly review the evidence and provide the outcome via email.
We have placed your cases on hold for 14 days to allow you time to do this.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Error in reg number
The young man, Luke, was very understanding that although I had paid the correct parking fee I had incorrectly entered my registration number by one character. He kindly agreed to cancel the parking fine acknowledging that this was clearly a simple error on my part.
Thank you
8 februari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Christine,
Thank you very much for reaching out to us and sharing your experience.
We're so pleased to hear that Luke was able to assist you and provide a high level of customer service; we will be sure to pass this feedback on to him.
Many thanks,
ZZPS Limited
I contested a charge which i had paid.
I contested a charge which i had evidence of having paid. The outcome was that i had entered an incorrect reg.no. so totally my error. The agent, whose name i missed, cancelled it immediately no questions asked which i am very thankful for.
Top man.
17 februari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Royston,
Thank you for sharing your experience with us; we have located your account and can confirm it was Luke you spoke with.
We are pleased to hear Luke was able to assist you and will pass your positive feedback on to him.
Many thanks,
ZZPS Limited
The worse customer services in the UK
The worse customer services in the UK - they are just Robots speaking off a script with no desire to understand or resolve issues.
Full of bullies and zero professionalism -
16 februari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Mrs Smith,
We’re disappointed to see your feedback. While our team follow structured guidelines when discussing accounts, we always aim to communicate respectfully and professionally.
If you believe your matter was not handled appropriately, please contact us with your reference number so we can investigate further.
Many thanks,
ZZPS Limited
Received a Parking Charge in the post…
Received a Parking Charge in the post for a visit to local sports club, which wasn't a social visit, it was to enquire and book a wake for Father in Law's passing. (I appreciate the parking system wasn't aware of the reason for my visit) - I contact the Sports club who assured me sorting the Charge wasn't a problem, advised me to appeal and the company would contact her and she would confirm our visit. I received an email on Christmas eve asking for evidence of the visit to the sport club, I sent a photo of the receipt (deposit £100) and a letter from the Manager of the club. On 16th Jan received another email stating no receipt had been sent. I replied on 18th Jan explaining the evidence was within the email sent on 24th Dec. I had also rang on 12 Jan to be told my appeal on hold. - I telephoned again today, to be told that Admin will get back to me in 28days. I asked to speak to Admin or Manager, + the line went quiet, not cut off, just silence. I rang off another phone and spoke to someone else, who kindly said he would speak to Admin. Then after 5 mins, came back and said Admin said the receipt is there and the ticket will be cancelled. I know the receipt is there I sent it on 24/12/25. And after the stress of 6 weeks, it just takes a competent person to look properly at an email to see the receipt. And to add insult to injury. Look at the flippant language use in the email to me.
: - Good morning,
Thank you for your email and patience on this matter, all comments have been noted according.
We have reviewed this matter and can confirm the Parking Charge has been issued correctly. The vehicle was not registered within the pub and therefore the Terms and Conditions were breached.
However, as you have evidenced custom on the day on site, we have closed the Parking Charge and accepted the appeal. Please ensure you register your full and accurate vehicle registration mark (VRM) going forward as future Parking Charges for the same reason may not be cancelled.
We are glad that we have been able to assist you in resolving this matter!
- Conclusion = Admin who can't read an email - Not a great start for an Admin company.
12 februari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Jackie,
Thank you for your detailed feedback. We’re sorry to hear about the frustration and stress caused while this matter was under review, particularly given the sensitive reason for your visit.
We acknowledge that you supplied the requested evidence in December and apologise for the delay in properly identifying this. This clearly should have been resolved at an earlier stage.
While we’re pleased the charge has now been cancelled, we understand that the experience fell short of expectations. Your comments regarding communication and service standards will be reviewed with the relevant team.
Many thanks,
ZZPS Limited
I provided some further information…
I provided some further information regarding a parking fine I received that I believe to have been unfair, it was reviewed and they upheld my claim and cancelled the fine. thank you
11 februari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Jody,
Thank you for your review. We’re pleased we were able to review the additional information you provided and resolve the matter for you.
We appreciate you taking the time to share your experience and would be grateful if you could update your review to include your reference number so that we can share your positive feedback with the agent who assisted you.
Many thanks,
ZZPS Limited
This outfit are a complete joke
This outfit are a complete joke. They carry about as much weight as Old Mother Riley and have no actual legal powers. Treat them with the contempt they deserve.
10 februari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Martin,
We’re sorry to read your comments. We appreciate that receiving correspondence regarding an outstanding matter can be frustrating.
We would like to clarify that we operate within the appropriate legal and regulatory framework at all times. If you would like to discuss your case further, please contact us directly with your reference number, and we will be happy to assist.
Many thanks,
ZZPS Limited
Extraordinarily incompentent.
Extraordinarily incompentent.
10 februari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Richard,
We’re sorry to hear that you feel this way. That’s certainly not the experience we aim to provide.
If you would be willing to contact us directly or update your review with further details, we would welcome the opportunity to review your case and address any concerns.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Email and what’s app communication is…
Email and what’s app communication is out of action
The chat option is slow and provides no assistance
6 februari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Nicola,
We're sorry to hear you experienced issues with our WhatsApp and emails.
If you could give us a call on 01932 918916 one of our agents would be glad to assist you over the phone.
Many thanks,
ZZPS Limited
Evidence considered and parking charge rescinded
I wouldn’t usually leave a positive review for a parking charge enforcement company. However, in this instance I forgot to record my car registration number at the venue I was visiting but on providing evidence of a purchase at the said venue a pragmatic approach was taken and the charge rescinded
5 februari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Paul,
Thank you for leaving your kind feedback on your experience with our company.
We have located your account and will share your feedback with the agent who assisted you - thank you!
Many thanks,
ZZPS Limited
ZZPS applied a £1.95 'HANDLING FEE' to…
ZZPS applied a £1.95 'HANDLING FEE' to the card when payment was made.
5 februari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Mark,
Thank you for reaching out to us.
We're sorry to see that our handling fee has resulted in you leaving us a 1* review; we do provide advance notification if this fee is applicable on the reverse of our letters, on our website, and in any email/verbal communication.
If you could update your review to include your reference number we can take a look and see if this was missing from any of the correspondence we sent you.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Great experience with the company
Great experience with the company. Credits to Chris Law for handling the call brilliantly!!
5 februari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Abdi,
Thank you for reaching out and sharing your experience.
We're so pleased to hear that Chris was able to assist you and handled the call well - we will be sure to pass this feedback on to him.
Many thanks,
ZZPS Limited
Clearer signage needed
I am pleased with the final outcome of the parking ticket. However, I do feel that it should be clearer and more simplistic to park as a disabled user. Myself and my husband checked the signage for timings and neither of us saw anything about registering. We were not looking for this information as we did not know it was something that would be needed. My husband has only recently got his disabled badge and was unaware that we may have to register at some places. This really should be information that is given when you are given the badge and should also be very prominent on the signs next to the disabled bays.
20 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Emma,
Thank you for sharing your feedback.
We are pleased to hear you are happy with the final outcome of your appeal.
We have reviewed the images we hold of the site you were in use of and can confirm that on multiple signs around the site, it states "Blue Badge holders park free of charge but must first register for a free parking permit via the online portal..." followed by the link.
As this is private land, the details for this particular site would not be included in the guide provided with the blue badge, as it would advise referring to the signage on site due to varying Terms and Conditions for each Car Park Operator.
Thank you again for sharing your experience and if you require any assistance while parking/registering the blue badge in future, please refer to the signage for contact information.
Many thanks,
ZZPS Limited
Chris Law was patient and diligent and…
Chris Law was patient and diligent and handled my case wait empathy. First class!
2 februari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Richard,
Thank you for your feedback.
We’re pleased to hear that Chris was patient and diligent and handled your case with empathy.
We really appreciate you taking the time to share your experience.
Many thanks,
ZZPS Limited
I spoke to Alex who was extremley…
I spoke to Alex who was extremley helpful and supportive.
Alex provided excellent customer service and was very understanding.
Alex assisted me with setting up a suitable and convenient payment plan that i could easily afford.
Thank you,
Mohammed
28 januari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Mohammed,
Thank you for your kind feedback. We’re pleased to hear that Alex was extremely helpful and supportive, and that he provided excellent customer service throughout.
It’s great to know he was able to help set up a suitable and affordable payment plan for you. We’ll be sure to pass on your thanks to Alex.
Many thanks,
ZZPS Limited
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.