Capitol Lighting – 1800lighting.com Reviews 

Great customer service team! Handled initial order with great communication and 6 months later when I had a product issue they addressed it immediately and sent a replacement. Thank you.

I quickly found the fixture I wanted and there was an option for a discount (open box). Well, that didn't work out (damage to the fixture) but customer service went well beyond what I expected and worked a wonderful discount on the same fixture - new in box. I am very please I get the fixture I had my heart set on and the whole process was extremely easy. Thanks.

Kristi in Customer Service was courteous , friendly and helpful. Despite my call being on a Saturday. It took a while but she provided the information that I was looking for. Not to happy with the manufacturer. This order was place in May and promised to be delivered by the end of May. It was pushed back to July 1, 2025 and now to August 18th. Minka-Lavery should do better!

I needed to order a fairly large order for landscape lighting (pathway, hardscape, a transformer and a post light with post) and a porch ceiling fan. I called Capitol Lighting and spoke with Ray Machado. He was quite helpful and gave me a great discount!

I'm looking forward to receiving my order!

We mistakenly ordered the wrong size light. Capital Lighting was extremely helpful in arranging a return and replacement.

I received excellent service and up to date discounts. So glad I ordered from Capitol Lighting and Ray Machado

I was very impressed with the fast & friendly service. Shipping was quick and product usually arrived in 2 to 3 days. I have now placed orders 4 times and I am never disappointed.

I had an issue with the lighting switch on my new floor lamp. Kollyn Young was exceptional in terms of knowledge, courteousness, expediency and resolution. He far exceeded my expectations.

I was ordering fixtures for a large project, and Wendy at Capitol Lighting was fantastic! She reviewed my order to make sure that I was getting the best price, that the fixtures would fit properly in each space, and to make sure I had all the down rods and hardware necessary for installation. Wendy was professional, friendly, and helpful. I appreciated her patience and diligence with my order of two chandeliers, two kitchen pendants, two celing fans, and three down rods. I highly recommend Capitol Lighting!

I received 4 pendant lights for my new home. When the electricians opened 1 of the boxes the globe was broken. Customer service was informed and they asked me to send pictures of the broken globe, I did on Friday but still have not responded back to me. I hope I get the globe replaced, I bought several lighting products and so far only 1 damage of glass, pretty remarkable since it all comes from China.

Since I have not yet heard from them on a replacement I ordered another light so I have a spare globe if I break one in a few years from now cleaning it and its discontinued......i bought 4 of these pendants for $889 dollars....I dont want to have to replace 4 lights because I cant get one replacement globe.

I am hoping I hear from Capitol lighting that a replacement globe for my Empire Chromian Pendant light is on the way soon.

I have to give the biggest shout out to Tyler, my account rep, for exceptional customer service. Tyler is prompt, detail oriented, excellent at team work and assistance with problem solving. As a Designer you can be faced with challenges and successes and having a company rep this great at his job has made my experience beyond 5 stars. Thank you!

Ordered my lights from Gladys, and she was AMAZING. She was reachable at all hours of the day - even on the weekends. She was patient and answered all of my questions.

Ray was awesome. He is extremely friendly, helpful, and was quick to find the products I wanted and get a quote and discount applied to my order. It was truly a pleasure to work with him and I look forward to purchasing more from this amazing company! Which is truly reflected by the caliber of the people who work with it.

Thank you Ray!!!

Ray Machado is very knowledgeable, helpful, and efficient.

Ray was awesome, quick and responsive to all my questions. That's all you can ask for!!

Ordered several basic lights from this vendor with 3 weeks before having electrician scheduled. Got 2 updates with 'estimated' shipping dates delayed. Called the vendor only to have them tell me that they are a 'middle-man' and the actual manufacturer was out of stock. They told me I should order something 'similar' or wait 12-16 weeks! I was able to get them to agree to a full refund but now I'm back to square 1 with this project.

Capitol Lighting deserves a standing ovation for their exceptional customer service! I recently received a defective lighting fixture from the vendor, and Capitol Lighting went above and beyond to make it right—quickly and with zero hassle. From the moment I reached out, their team responded with urgency, professionalism, and genuine care.

They coordinated the replacement process seamlessly, keeping me informed with timely updates and ensuring everything was expedited to minimize any inconvenience. I was blown away by how easy Olga (Customer Experience Team) made the entire experience and how committed she was to making sure I was completely satisfied.

This kind of service is rare these days, and it speaks volumes about Capitol Lighting’s dedication to their customers. I’m beyond impressed and will be a loyal customer for years to come. Five stars all the way!

Ray walked me through a very large lighting purchase. He was helpful, informative, and responsive.

I purchased a standing lamp and it came defective where 1 part was not coupling to the other part and staying attached to keep the lamp erected. The inner threading appeared to be stripped so there wasn’t a chance of getting it together to stand safely. I reached out to Capitol Lighting and sent an attached photo of the problem, and without any back and forth my issue was resolved. A new lamp was being shipped out, I didn’t have to worry about returning the defective lamp and communication regarding the process each step of the way to shipment was a breeze.
Whatever the model for this company’s customer service care is, don’t change it unless you truly find a way to make it better than exceptional!

The best customer support, I've had in the last decade. Christi responded the same morning I sent the email.
I had the replacement part in three days.
Just superior work.