1st Energy Pty Ltd Reviews 

Very smooth signup experience, quick to provide online account with status of transfer. Only issue was the email welcome pack referred to a different plan name ‘zero discount’ than what we had signed up for ‘1st Saver Online’..also did not show the plan reference code which both combined I wouldve used to validate we were on the correct plan as requested. The conditions and charges were however correct.

you were simply up front honest thats all a customer wants

Initial contact was great, yet to receive a bill and see if the promises and reates are cheaper.

He was very helpful and explained everything in an excellent manner, also was very caring

Firstly, I got straight through on the phone. Ash was very professional and helpful. He dealt with my request quickly.

Carmel looked after me so well, explained everything and made me feel that it would all work out well.
Carmel is a great asset to your company, I appreciate her help and knowledge.
Regards Delia Walters

I now have two premises hooked up with first energy.
Helpful, friendly and have always gone out of their way to provide a good service

The representative was very friendly and informative. Explained any questions l had and made the changeover easy

I'm so glad I switched to 1st Energy for my electricity needs. It was so easy and quick to join online, and their customer service was friendly and helpful. They have great rates and flexible plans that suit my lifestyle. I've been saving money and enjoying reliable power ever since I joined. I highly recommend 1st Energy to anyone looking for a better energy provider.💡💡

Ash was clear and concise… really helpful

Number one for me is not being put on hold when calling. I just hate that and would not hesitate to switch companies based on that alone. You guys are great. I got a quick response and to top it off she was easy to understand with an Aussie accent. That's my other big gripe. Companies that have their call centres off shore and you just can't understand their accent. I've hung up on these people in the past and black list those companies. They think they are saving money, but in effect they are doing themselves a dis service for the sake of Australian jobs and saving a few bucks. So the bottom line is :-
1. Answer calls promptly.
2. Have Australians on your help desk.
Well done to you guys.

My change of elec company was done very easily and efficiently over the phone. Much simpler than I thought it would be, and clear and professional. Thanks!

Satish was extremely professional, courteous and empathetic throughout the call. He explained each step and the reasoning. Furthermore, when I inquired about solar, he informed me about some of the pitfalls other providers are not forthcoming with, yet 1st energy is completely transparent with all the facts

Customer service was great. Straight to my point in signing up

Ash was clear and easy going. It was great that he wasn’t pushy and listened to what I said.

Easy online application, I never had to speak to anyone

your rep was helpful and open, and answered all my questions.

I was listened too and provided with the best possible plan available to me, which was hugely cheaper than my previous provider