The most important aspect of changing energy providers is the ease of moving from one to the other. You did everything for me quickly and efficiently. The biggest fear of changing energy providers is... Toon meer
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Lees wat reviewers zeggen
I spoke to Richard and he connected me very quickly to FE, including all the back and forth details But a few days ago I called you to change my payment method to a direct debit, You hel... Toon meer
I have been trying for over s week to fix issue with my account transfer and they have failed to even tell me s reason why there is error hours on hold then told yes emsil raised complaint attached su... Toon meer
It took a lot of time to connect with 1st Energy, over a day in fact. When I did, the operator carried out all my concerns very well.
Bedrijfsgegevens
Geschreven door het bedrijf
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Contactgegevens
Level 4, 459 Little Collins Street, 3000, Melbourne, Australië
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4,1
Goed
438 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ash was very helpful and professional
Ash was very helpful and professional. Great product knowledge.Answered all questions
17 mei 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thanks for taking time to provide a review Karen. Great to hear the feedback. :-)
all about their bill
they were easy to talk to and explained every thing
19 april 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you for taking time to provide a review Iceman. Much appreciated.
Very helpful and concise
Very helpful and concise. As this was my first experience with 1st Energy it went like a breeze. Happy with the end result.
16 april 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you for taking time to provide a review Joe. Much appreciated.
Good service
23 april 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thanks very much for taking time to provide a review Bao. :-)
I got a call from 1st energy about…
I got a call from 1st energy about their company, they got my details but I didn't sign up for anything, next thing I got a message welcoming me to the company so I got in contact with them to stop but they said they would call me back, never got back to me, rang my provider to stop them, don't give your details to them,
18 april 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Hi Smith, thank you for taking time to raise your issue. What you have written is not in keeping with our onboarding policy so I am surprised to hear of this. Please can you email me at sarah.landry@1stenergy.com.au so I can look into this further and ensure I resolve this immediately. Kind regards Sarah
This company will over charge you and…
This company will over charge you and use estimated bills rather than actual reads. This company also charged me full rate during 2022 Floods, when I had turned power off before evacuation and wasn't able to get home for 4 months. Will never go with this mob. Be careful dealing with this company and make sure you compare your meter to what they are charging x
1 januari 2024
Review zonder uitnodiging
Knew what she was talking about and was…
Knew what she was talking about and was very friendly
3 april 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thanks for taking time to provide a review William. Much appreciated.
So far I have had great service from…
So far I have had great service from your company. I hope it keeps up .
8 maart 2024
Review zonder uitnodiging
Really easy
Everything went to plan, effortless, needed the power connected a day earlier then I had originally intended to move in, just one phone call and it was done.
14 februari 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thanks for taking time to provide a review Mike, much appreciated.
Quick and easy
26 februari 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thanks for taking time to provide a review Zoe, much appreciated.
Easy to sign up with relevant…
Easy to sign up with relevant information easy to access. Pricing is competative and the switch over is easy
26 januari 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thanks for taking time to provide a review Tania, much appreciated.
Prompt and polite service
Customer service representative was polite and handled the call professionally.
30 januari 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear the feedback. Thanks for taking time to provide a review.
Silence Was Deafening
Was overcharged $200 and then S100 or so. Complained, and received a letter stating that I was $25 or so in Credit. That was some months ago. I HAVE NOT received any more bills! I record my Meter Reading every couple of days. Today I spoke with Jenny. Apparently the overcharging has been cancelled and the Account is $63.64 in Credit. This is very surprising news. Quentin
23 januari 2024
Review zonder uitnodiging
Worst Energy Provider I've had the misfortune to deal with.
Absolute incompetence by the consultants and the person who was supposed my online complaint. I am the authorised rep for a tenant in a building and this is regarding a meter upgrade. After numerous emails backwards and forwards between myself and this person who was supposed to be handling the complaints, she then tells me legally, I have no authority to advise her to contact the Managing Agent. The person gave me authority to speak on his behalf as he has poor English skills and it was recorded in their system I'm the authorised rep. If they needed legal proof that was never advised in the first email. Also, previously during COVID, they sent him an exorbitant invoice something like 6 times the average usage and when I complained, their answer was to pay for it anyway. I refused to do that and I lodged a complaint with the Energy Ombudsman and they reissued the invoice with the appropriate amount based on his usage.
11 januari 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you for taking time to bring this to my attention Bella. I would like to assist but I will need some further information before I can investigate this matter. Please can you email me at sarah.landry@1stenergy.com.au with either the full name and address of the person you are acting for or the account number. Sorry to hear of your experience, this is not the level of service we strive to deliver. Kind regards Sarah
It was very easy to understand i could…excellent
It was very easy to understand i could see the rate charges i highly recommend 1st energy
8 december 2023
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear the feedback Alan. Thanks for taking time to provide a review.
Knew what he was talking about
Knew what he was talking about, and explained it well
7 december 2023
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thanks for taking time to provide a review Graham, much appreciated.
Great customer service
Great customer service. Very happy with 1st Energy, have recommended them to family and friends. We had a hassle free transition from one property to another.
27 november 2023
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you for taking time to provide a review Dalene. Fabulous to hear the feedback.
It was simple and easy to sign up
1 december 2023
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear Paul! Thanks for taking time to provide a review.
$157 service fee a month
$157 service fee a month
AVOID 1st energy
17 oktober 2023
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you for providing a review. We don't charge a service fee so I'm not sure what you are referring to here. Please provide some further information so I can investigate this. Thank you
He was very knowledgeable helped me out…
He was very knowledgeable helped me out with my situation and put me onto the right person very happy with the service
16 november 2023
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thanks very much for taking time to provide a review Christine. Great to hear the feedback.
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