The most important aspect of changing energy providers is the ease of moving from one to the other. You did everything for me quickly and efficiently. The biggest fear of changing energy providers is... Toon meer
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Lees wat reviewers zeggen
I spoke to Richard and he connected me very quickly to FE, including all the back and forth details But a few days ago I called you to change my payment method to a direct debit, You hel... Toon meer
I have been trying for over s week to fix issue with my account transfer and they have failed to even tell me s reason why there is error hours on hold then told yes emsil raised complaint attached su... Toon meer
It took a lot of time to connect with 1st Energy, over a day in fact. When I did, the operator carried out all my concerns very well.
Bedrijfsgegevens
Geschreven door het bedrijf
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Contactgegevens
Level 4, 459 Little Collins Street, 3000, Melbourne, Australië
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4,1
Goed
438 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy peasy
Easy, he was knowledgeable and sorted it real quick.
24 oktober 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you for taking time to provide a review Kim. Much appreciated.
Good helpful initial discussion
Good helpful initial discussion. I signed over to 1st Energy and am now feeling underwhelmed by the transition. Hopefully that changes soon.
21 oktober 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you for taking time to provide a review. I'm sorry we have underwhelmed you with the transition. I would love to hear if there is anything we can do to redeem ourselves and if you have any particular feedback about the process that has contributed to your feeling. Please email me at sarah.landry@1stenergy.com.au Thank you!
Antwoord van 1st Energy Pty Ltd
Thank you for taking time to provide a review Parveen. Much appreciated.
The way he talked and respond me is…
The way he talked and respond me is great.
And feeling very comfortable to communicate.
22 oktober 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you for taking time to provide a review. Great to hear the feedback!
The comparison provided was fair and…
The comparison provided was fair and very practical
21 oktober 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thanks for taking time to provide a review Manjesh.
Ash was very helpful and also very…
Ash was very helpful and also very knowledgeable. He was courteous and professional and did a great job explaining everything to me.
1 oktober 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you for taking time to provide a review Karen. Great to hear the feedback.
Quick way of changing energy suppliers
Quick way of changing energy suppliers, yes. Nonetheless, I would have preferred to have a review of my current account before switching. I frankly will not know if I am now with a supplier and paying less.
7 oktober 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you for taking time to provide feedback Paul. We would be happy to do a comparison for you. Please email a copy of a recent invoice to sarah.landry@1stenergy.com.au and I will organise that for you. Many thanks Sarah
The sign up was quick and very easy
The sign up was quick and very easy. All questions answered to my satisfaction. I am satisfied and happy to recommend them.
18 september 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you for taking time to provide a review Pat. Great to hear the feedback.
excellent Marketing
excellent Marketing
He explained very clearly and politely how the current Electricity Market and found the cheapest solution for us.
21 september 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you for taking time to provide a review Carmen. Much appreciated.
Friendly and patience with answering…
Friendly and patience with answering all my questions. Gave me all the information I needed
2 september 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear the feedback Lydia. Thank you very much for taking time to provide a review.
Easy to deal with and friendly.
22 augustus 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thanks for taking time to provide a review Mark. Great to hear the feedback.
Easy peasy
Dealing with Hannah and other representatives from the company was such a stress free, easy experience. The power was connected on our move in date and all has been going smoothly since.
26 juli 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thanks for taking time to provide a review Benjamin. Hannah will be delighted with the feedback.
1st Energy is great
1st Energy is great. They've always been helpful when I've called with questions or concerns. I was a bit sceptical at first, when I joined years ago. But I've never had an issue. Which is exactly what you want 😅😅
23 juli 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thanks very much for taking time to provide a review Cassandra. Great to hear the feedback.
Excellent service
Will was very helpful, and explained everything very clearly. I'm from the UK, and this would have taken several hours to set up via telephone there, being transferred between multiple departments. Here it was straightforward, simple, and friendly.
8 juli 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thanks very much for taking time to provide a review Alex. Will will be delighted with the feedback. :-)
EASY PEASY
My ph rep was friendly and changed my account to my new home easily
28 juni 2024
Review zonder uitnodiging
Everything explained in great detail…
Everything explained in great detail and very responsive to queries
29 juni 2024
Review zonder uitnodiging
Efficient and friendly and resolved my…
Efficient and friendly and resolved my issues. Good work
4 juni 2024
Review zonder uitnodiging
Great communication easy process
Jayden is a great communicator he is personable, clear and helpful. He walked me through the entire process and made it dead easy.
31 mei 2024
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thanks for taking time to provide a view Alison. Jayden will be thrilled with the feedback.
Not impressed
Deceased estate went from three people to one. I was paying around $600-$800 per quarterly for a one-person Houshold, living in the dark. This seemed fishy so I changed to another provider. Low and behold, it was $250 per quarterly, twice now. I saw the meter reader attend, but I suspect they just go by estimates.
24 november 2023
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thanks for taking time to provide a review Cee Jay. I've had a look on the system and we don't have an account in your name so unfortunately I can't offer any explanation here but I am certain there is one. We are absolutely not in the game of overcharging our customers so I would really love to investigate this further. Please message me with your customer number or name and address and I will be able to assist further. Kind regards Sarah
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