I wanted something special for our 25th wedding anniversary. Simply called customer service. Steven at beyond memories walked me through entire process. I took a picture of a picture with my phone th... Toon meer
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I tried to contact them via email about an order issue and the email address is invalid. When I call I talk to an automated voice named Michaela. She then forwards me to Stephen which turns out to be... Toon meer
I sent an older photo of our wedding 65 years ago. This was a gift to my wife of these 65 years. I received this memory within a week and was exceedingly pleased! The entire quality was exceptional an... Toon meer
Great company and expert staff! I did have an issue with my order and the delivery service kept screwing up. But this company is top notch because they went out their way, above & beyond, to ensure th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Your source for personalized 3D crystal engraving. Beyond Memories® uses the newest innovation of capturing memories in crystals, the perfect gift. All you've got to do is have a picture of that event laser engraved in it and you'll be able to see and treasure that moment for the rest of your life.
Contactgegevens
3230 Polaris Ave # 21, 89102-8325, Las Vegas, Verenigde Staten
- (386) 456-3214
- support@beyond-memories.com
- 3dlasergifts.com
4,2
Goed
6K reviews
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The two 3D Laser gifts for my wife…
The two 3D Laser gifts for my wife brought tears to her eyes. One a picture with my son and the second with her Nieces newborn. Just heartwarming to see her reaction.
20 december 2023
Antwoord van Beyond Memories
Thank you!
I appreciate you giving it another go... good try... but no.
I appreciate you giving it another go. But the second version was only a small improvement over the first. Honestly, if I had been able to speak with one of your artistic representatives and they had told me that the requests I made (other than making the image more pronounced... which in the second version it is a bit), I would have had you not bother to make the second version. We could have both saved time. And, yes, I would have asked for some level of reimbursement. You get two stars for making an effort, not for the completed project. I won't be using your services again, but I do appreciate that your customer service representative made a valiant effort to get things corrected.
29 december 2023
Antwoord van Beyond Memories
Hello Lisa,
Thank you for taking the time to leave your feedback. We apologize for any disappointment you have experienced with the replacement crystal. We understand that it may not have met your expectations, and we regret that you didn't reach out to us before posting your review.
We genuinely care about your satisfaction and want to make things right for you. If you give us the opportunity, we would be more than happy to address your concerns and try to remake the crystal again. Our goal is to ensure that you are completely satisfied with your purchase.
Please don't hesitate to contact us directly so that we can further assist you. We value your feedback and appreciate your understanding.
Best regards,
3D Laser Gifts Team
The picture was really off center
The picture was really off center to the point that the picture only filled maybe half of the space and the rest of the space was just empty. Not sure I'll even use it honestly with how badly it turned out. Not at all how I expected it to turn out.
17 januari 2024
Antwoord van Beyond Memories
Hello Janelle,
We sincerely apologize for the issues you experienced with your crystal. We want to assure you that we are committed to providing the best possible customer service and ensuring your satisfaction with our products.
We would like to take this opportunity to remind all our valued customers that we are always here to assist you. If you encounter any issues with your purchase, please don't hesitate to reach out to us via email. Our dedicated team is ready to work with you to find a solution, whether it be a remake or a refund, to ensure that you are completely satisfied with your purchase.
We understand that you were disappointed with the design issue with your crystal, and we regret that you did not contact us before leaving a review. However, we would still like to offer you a replacement for the crystal. In order to proceed, we kindly request that you provide us with photos of the issues. You can reach us at our email address:
[customerservice@3dlasergifts.com]
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your feedback and are committed to continuously improving our products and services.
Best regards,
3D Laser Gifts Team
Great product
Great product, high quality, short turnaround
at a great price! Hope my valentine loves it as much as I do!
16 januari 2024
Antwoord van Beyond Memories
Thank you!
Can Not see the photo on mt necklace
The photo of my pets photo was so light you couldn’t see it on my heart necklace it was awful
16 januari 2024
Antwoord van Beyond Memories
Hello Barbara,
We sincerely apologize for the issues you experienced with your crystal. We want to assure you that we are committed to providing the best possible customer service and ensuring your satisfaction with our products.
We would like to take this opportunity to remind all our valued customers that we are always here to assist you. If you encounter any issues with your purchase, please don't hesitate to reach out to us via email. Our dedicated team is ready to work with you to find a solution, whether it be a remake or a refund, to ensure that you are completely satisfied with your purchase.
We understand that you were disappointed with the visibility issue with your crystal, and we regret that you did not contact us before leaving a review. However, we would still like to offer you a replacement for the necklace crystal. In order to proceed, we kindly request that you provide us with photos of the issues. You can reach us at our email address:
[customerservice@3dlasergifts.com]
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your feedback and are committed to continuously improving our products and services.
Best regards,
3D Laser Gifts Team
Did not Disappoint
The piece is absolutely beautiful!
The details are amazing and I would definitely purchase another in the future. My Mom passed away and the fact that it came out so nice is comforting. Thanks again
16 januari 2024
Antwoord van Beyond Memories
Thank you!
Good experience
Product looks amazing and when I had trouble with the light base they replaced it.
18 december 2023
Antwoord van Beyond Memories
Thank you!
Antwoord van Beyond Memories
Thank you!
Great customer service and quick solution
There was a miscommunication in my order in regards to the photo background, and so the wrong crystal received a background; this was no one’s fault, it just occurred due to something that misidentified photos on both of our ends. I reached out to Luiza regarding this mistake and she promptly had a new crystal fabricated with the correct background and sent out to me.
The willingness to correct an issue when many other companies would not have has left a positive impression on me. Because of the way Luiza handled this, I am happy to say that I had a positive experience with this company and that I am looking forward to my next time dealing with them for another gift. Thank you Luisa!
18 december 2023
Antwoord van Beyond Memories
Thank you!
Christmas gifts
I ordered two small blocks for Christmas. They arrived on-time which was wonderful since I ordered very last minute. I was a little disappointed in how small they actually were and one of the pictures was done very light and was hard to see because of it. The other which was better had a bubble in it. I didn't have a back up gift so I kept them although I had preferred to send them back.
18 december 2023
Antwoord van Beyond Memories
Hello Rita,
Thank you for taking the time to provide us with your feedback. We want to assure you that we are dedicated to offering competitive pricing for our wide range of items.
To ensure transparency, we make every effort to provide accurate and detailed product dimensions on the respective product pages of our website. We understand the importance of clear descriptions, and we strive to provide all the necessary information to help you make an informed purchasing decision.
We sincerely apologize for the issues you experienced with your crystals. We want to assure you that we are committed to providing the best possible customer service and ensuring your satisfaction with our products.
We would like to take this opportunity to remind all our valued customers that we are always here to assist you. If you encounter any issues with your purchase, please don't hesitate to reach out to us via email. Our dedicated team is ready to work with you to find a solution, whether it be a remake or a refund, to ensure that you are completely satisfied with your purchase.
We understand that you were disappointed with the issues with your crystals and we regret that you did not contact us before leaving a review. However, we would still like to offer you a replacement for the crystals. In order to proceed, we kindly request that you provide us with photos of the issues. You can reach us at our email address:
[customerservice@3dlasergifts.com]
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your feedback and are committed to continuously improving our products and services.
Best regards,
3D Laser Gifts Team
Antwoord van Beyond Memories
Hello TaJana,
Thank you for providing your valuable feedback. We understand that you were expecting the light base to be included with the crystal, and we apologize for any confusion caused. When you were placing your order on our website, it was mentioned that the light base is an add-on item. We strive to be transparent about any additional items or options that may be available for purchase during the ordering process.
However, we value your satisfaction as our customer, and we would like to make it right for you. Please let us know by reaching out to our email [customerservice@3dlasergifts.com] if you would like to add the light base to your order, and we will be more than happy to assist you with that. Alternatively, if you have any other concerns or questions, please feel free to let us know, and we will do our best to assist you. We appreciate your understanding.
Best regards,
3D Laser Gifts Team
Was a perfect gift and it was happy to…
Was a perfect gift and it was happy to get it at those delivery issues three times getting through the person but overall it was great experience
17 december 2023
Antwoord van Beyond Memories
Thank you!
Everything was better than I hoped
Everything was better than I hoped. Customer service contacted me promptly with a question about my order. Their website was easy to navigate. Downloading photos and ordering was easy. Hard part was deciding which one to order. My order was beautifully packaged and it arrived quickly.
The 3D of my mom and dad was very detailed. The 3D wedding photo froze in time a cherished memory. They both exceeded my expectations and were high quality
17 december 2023
Antwoord van Beyond Memories
Thank you!
Antwoord van Beyond Memories
Thank you!
Great gifts
I ordered two 3D Crystal Rectangle (Medium) and lighted bases for Christmas gifts. They both turned out great and shipping was fast. The recipients loved them.
14 december 2023
Antwoord van Beyond Memories
Thank you!
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