I wanted something special for our 25th wedding anniversary. Simply called customer service. Steven at beyond memories walked me through entire process. I took a picture of a picture with my phone th... Toon meer
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I tried to contact them via email about an order issue and the email address is invalid. When I call I talk to an automated voice named Michaela. She then forwards me to Stephen which turns out to be... Toon meer
I sent an older photo of our wedding 65 years ago. This was a gift to my wife of these 65 years. I received this memory within a week and was exceedingly pleased! The entire quality was exceptional an... Toon meer
Great company and expert staff! I did have an issue with my order and the delivery service kept screwing up. But this company is top notch because they went out their way, above & beyond, to ensure th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Your source for personalized 3D crystal engraving. Beyond Memories® uses the newest innovation of capturing memories in crystals, the perfect gift. All you've got to do is have a picture of that event laser engraved in it and you'll be able to see and treasure that moment for the rest of your life.
Contactgegevens
3230 Polaris Ave # 21, 89102-8325, Las Vegas, Verenigde Staten
- (386) 456-3214
- support@beyond-memories.com
- 3dlasergifts.com
4,2
Goed
6K reviews
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I am very happy with my 3D Laser gift
I am very happy with my 3D Laser gift. Quality product - fast service.
15 december 2023
Antwoord van Beyond Memories
Thank you!
Great company and expert staff
Great company and expert staff! I did have an issue with my order and the delivery service kept screwing up. But this company is top notch because they went out their way, above & beyond, to ensure that we got the part we needed. I will definitely return to them because you don’t find customer service that excellent anymore. I am extremely satisfied with everything.
14 december 2023
Antwoord van Beyond Memories
Thank you!
Gift was made perfect for Christmas…
Gift was made perfect for Christmas extremely quick shipping.
13 december 2023
Antwoord van Beyond Memories
Thank you!
Impressed by 3d pic but keyring needs work.
To start I was very impressed with how the image showed up and how quickly it got delivered.
13 december 2023
Antwoord van Beyond Memories
Hello Scott,
We sincerely apologize for the issue you experienced with your keychain from 3D Laser Gifts. We want to assure you that we are committed to providing the best possible customer service and ensuring your satisfaction with our products.
We would like to take this opportunity to remind all our valued customers that we are always here to assist you. If you encounter any issues with your purchase, please don't hesitate to reach out to us via email. Our dedicated team is ready to work with you to find a solution, whether it be a remake or a refund, to ensure that you are completely satisfied with your purchase.
We understand that you were disappointed with the issue with your keychain and we regret that you did not contact us before leaving a review. However, we would still like to offer you a replacement of the keychain. In order to proceed, we kindly request that you provide us with photos of the issue. You can reach us at our email address:
[customerservice@3dlasergifts.com]
Once again, we apologize for any inconvenience caused and we appreciate your understanding. We value your feedback and are committed to continuously improving our products and services.
Best regards,
3D Laser Gifts Team
Antwoord van Beyond Memories
Thank you!
My best friend was very pleased with…
My best friend was very pleased with this gift we always are trying to give unique gifts to each other and she was surprised when she saw her necklace!
10 januari 2024
Antwoord van Beyond Memories
Thank you!
2nd time ordering..
2nd time ordering... excellent service...excellent product... definitely recommended!
11 januari 2024
Antwoord van Beyond Memories
Thank you!
crystal heart pendant
I ordered the crystal heart pendant and was totally disappointed in it. In person, you could hardly see the image. It looked like a clear crystal hanging on your neck. No one would know there was an image unless you told them and they came right up to it and held it in the light just right to see it. Though I was really disappointed in the crystal, customer service did everything possible to make me happy. In the end, I got a full refund.
10 januari 2024
Antwoord van Beyond Memories
Dear Terena,
Thank you for taking the time to leave a review. We sincerely apologize for the visibility issue you experienced with your crystal. We understand how important it is for our products to meet your expectations, and we are sorry for any inconvenience this may have caused.
We are glad to hear that you were satisfied with our services and that we were able to provide you with a refund. We strive to ensure that our customers have a positive experience with us, and we appreciate your understanding and patience throughout this process.
If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you and make things right. Your satisfaction is our top priority.
Thank you again for choosing 3D Laser Gifts. We appreciate your feedback and look forward to serving you again in the future.
Best regards,
3D Laser Gifts Team
I bought it for my mom and she loves it…
I bought it for my mom and she loves it thanks
13 december 2023
Antwoord van Beyond Memories
Thank you!
I was pleased with the quality of my…
I was pleased with the quality of my pieces and the likeness from my photo sent
9 januari 2024
Antwoord van Beyond Memories
Thank you!
Perfection!
Your items always turn out so nice and your customer service is one of a kind!!
9 januari 2024
Antwoord van Beyond Memories
Thank you!
This was a present for my inlaws 75th…
This was a present for my inlaws 75th anniversary. They did not need anything more in their home. But, they were thrilled to have this small but powerful reminder of their anniversary with a picture when they were very young.
9 januari 2024
Antwoord van Beyond Memories
Thank you!
Pro/Con
Pro: Easy to set-up, order. Quality product
Con: the etched product (at least in my case) was very difficult to see without a light under the block itself. I think 3D Laser Gifts could be more forthcoming and show samples of what the end-product looks like without a light and with a light. I was disappointed until I went back and purchased the light source.
10 december 2023
Antwoord van Beyond Memories
Hello Robert,
Thank you for taking the time to leave your feedback. Regarding the light base, it does indeed enhance the beauty of the crystal. We always recommend purchasing the Light Base along with the crystal, especially if you plan on placing it in an area where the design might be hard to see, considering that the crystal itself is transparent, and the etching is entirely white. The Light Base lights up the engraving and makes it much easier to see the image. We like to say that it gives life to the crystal.
However, we apologize if it has been so difficult for you to see the engraving as you mentioned. We regret that you didn't contact us regarding this issue before posting a review. In order to better understand the issue you encountered, could you please send us some pictures of the crystal you received with a black background? This will help us assess if there was a problem with the production of your crystal. You can reach out to us at our email: [customerservice@3dlasergifts.com]
Thank you once again for bringing this to our attention. We value your satisfaction and want to ensure that you are completely happy with your purchase.
Best regards,
3D Laser Gifts Team
Delighted!
The customer service, ordering, delivery and product quality is phenomenal! Very special gifts for anyone
9 januari 2024
Antwoord van Beyond Memories
Thank you!
Everything is realistic..fast shipping…
Everything is realistic..fast shipping and so many things to choose from.
9 januari 2024
Antwoord van Beyond Memories
Thank you!
Very nice product
Very well made and looks great considering the picture wasnt the best quality. I will order again in the future. It arrived pretty quick even though it was right before Christmas.
8 december 2023
Antwoord van Beyond Memories
Thank you!
Great company, great product.
First, this company has great customer service. That is very important to me.
Second, the product came out beautifully. It was a gift for my son. The picture is of his two kids. He absolutely loved it. And it came in a very timely manner.
I highly recommend this product and this company. There are several companies who do a similar product, but I doubt the customer service can be beat.
BTW: I got the base that lights up, and it really looks nice....it makes the whole item really pop.
6 januari 2024
Antwoord van Beyond Memories
Thank you so much!
You're excellent craftsmanship never…
You're excellent craftsmanship never fails to deliver delightful results in collecting our precious memories.
8 januari 2024
Antwoord van Beyond Memories
Thank you!
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