Beyond Memories Reviews 

5.906
•
TrustScore 4 uit 5

4,2

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Beoordeeld met 5 van de 5 sterren

I wanted something special for our 25th wedding anniversary. Simply called customer service. Steven at beyond memories walked me through entire process. I took a picture of a picture with my phone th... Toon meer

Beoordeeld met 1 van de 5 sterren

I tried to contact them via email about an order issue and the email address is invalid. When I call I talk to an automated voice named Michaela. She then forwards me to Stephen which turns out to be... Toon meer

Beoordeeld met 5 van de 5 sterren

I sent an older photo of our wedding 65 years ago. This was a gift to my wife of these 65 years. I received this memory within a week and was exceedingly pleased! The entire quality was exceptional an... Toon meer

Beoordeeld met 5 van de 5 sterren

Great company and expert staff! I did have an issue with my order and the delivery service kept screwing up. But this company is top notch because they went out their way, above & beyond, to ensure th... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fotolijstenwinkel
  2. ook in
  3. Cadeauwinkel
  4. Glas-etser

Geschreven door het bedrijf

Your source for personalized 3D crystal engraving. Beyond Memories® uses the newest innovation of capturing memories in crystals, the perfect gift. All you've got to do is have a picture of that event laser engraved in it and you'll be able to see and treasure that moment for the rest of your life.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

6K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,2

Alle reviews

(5.906)

9 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

The best service

I am very pleased with Bruna Tapia’s customer service and the designers help through the whole process. The communication and dedication to make sure the product comes out perfect was everything. It was exactly what I visioned it to be as it was a special gift for my father after we lost my grandmother during the holidays.

8 januari 2024
Logo Beyond Memories

Antwoord van Beyond Memories

Thank you so much!

Beoordeeld met 4 van de 5 sterren

Nice quality

They did a great job with image quality. Great product. The only downside is the price is a bit hefty for something so small. Maybe include a base with a light in each order to bump up the customer value? All in all a great quality product

9 december 2023
Logo Beyond Memories

Antwoord van Beyond Memories

Hello Noah,

Thank you for sharing your feedback. At 3D Laser Gifts, we constantly strive to offer competitive pricing in the market for our wide range of items. We take pride in bringing our customers the best quality products and service.

If you have any questions or concerns, please don't hesitate to reach out to us. Our team is here to assist you and ensure your complete satisfaction.

Best regards,
3D Laser Gifts Team

Beoordeeld met 5 van de 5 sterren

I was very pleased with the end result

I was very pleased with the end result. My piece was shipped timely and arrived on time. The only thing I would suggest is that a proof be sent of the image both front and back. I had to ask to see my proof and I never got to view the backside.

3 januari 2024
Logo Beyond Memories

Antwoord van Beyond Memories

Hello Carleen,

Thank you for taking the time to provide us with your feedback and for your kind words. We truly appreciate your support.

We understand that you were hoping to have a back view of your proof, but please be assured that the back view would look the same as the front view. However, if you would like to see the proof from different angles, we would be more than happy to assist you with that. You can simply reach out to us via email and let us know your specific requirements.

Once again, thank you for choosing 3D Laser Gifts. We value your satisfaction and are always here to help. If you have any further questions or concerns, please don't hesitate to contact us.

Best regards,
The 3D Laser Gifts Team

Beoordeeld met 5 van de 5 sterren

I have never been treated so well

I have never been treated so well, the young lady who has helped me all thruout my purchasing endevors . I have made many different purchases for family members. The greatest was to my daughter, this was so special, and with the unrelenting help from Bruna even brought tears to my eyes as my daughter opened her package. It was of my mother and 2 of her great grand kids. My mother now deceased would have been so proud. talk about lasting memories. Thank you Bruna for making this gift so special. With all of your personal attention you have given me now reflects thru my family for a lifetime. You will never know. Thank You and 3D Laser for all you have done . I've lost count on how many crystals you have done for me but I have a few more I'd like done. Thank You again for a JOB WELL DONE .

7 december 2023
Logo Beyond Memories

Antwoord van Beyond Memories

Thank you!!

Beoordeeld met 5 van de 5 sterren

Best White Elephant Gift

Best White Elephant Gift
It was the most beautiful picture of my husband's late parents. All of the kids were "stealing" it until it could not be stolen again. We all just loved it!

7 december 2023
Logo Beyond Memories

Antwoord van Beyond Memories

Thank you!

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service! I received beautiful crystal for Christmas. Unfortunately, just a couple days later, my house cleaner accidentally dropped and chipped it. 3D laser gifts was able to look up the original order and replaced it for half price. Thank you.

4 januari 2024
Logo Beyond Memories

Antwoord van Beyond Memories

Thank you!

Beoordeeld met 4 van de 5 sterren

Hope my dog was good but Ella could…

Hope my dog was good but Ella could been better

4 januari 2024
Logo Beyond Memories

Antwoord van Beyond Memories

Hello Jeffrey,

We sincerely apologize the we didn't meet your expectations. We want to assure you that we are committed to providing the best possible customer service and ensuring your satisfaction with our products.

We would like to take this opportunity to remind all our valued customers that we are always here to assist you. If you encounter any issues with your purchase, please don't hesitate to reach out to us via email. Our dedicated team is ready to work with you to find a solution, whether it be a remake or a refund, to ensure that you are completely satisfied with your purchase.

We understand that you may have been disappointed with your crystal, and we regret that you did not contact us before leaving a review. However, we would still like to offer you a remake of the crystal. In order to proceed, we kindly request that you provide us with photos of the crystal you received. You can reach us at our email address:

[customerservice@3dlasergifts.com]

Once again, we apologize for any inconvenience caused and we appreciate your understanding. We value your feedback and are committed to continuously improving our products and services.

Best regards,
3D Laser Gifts Team

Beoordeeld met 3 van de 5 sterren

The quality of the image was very good

The quality of the image was very good, it's just that it wasn't bright enough to see unless you're close to it.

4 januari 2024
Logo Beyond Memories

Antwoord van Beyond Memories

Hello Steven,

We sincerely apologize for the visibility issue you experienced with your crystal from 3D Laser Gifts. We want to assure you that we are committed to providing the best possible customer service and ensuring your satisfaction with our products.

We would like to take this opportunity to remind all our valued customers that we are always here to assist you. If you encounter any issues with your purchase, please don't hesitate to reach out to us via email. Our dedicated team is ready to work with you to find a solution, whether it be a remake or a refund, to ensure that you are completely satisfied with your purchase.

We understand that you may have been disappointed with your crystal visibility, and we regret that you did not contact us before leaving a review. However, we would still like to offer you a remake of the crystal. In order to proceed, we kindly request that you provide us with photos of the crystal you received. You can reach us at our email address:

[customerservice@3dlasergifts.com]

Once again, we apologize for any inconvenience caused and we appreciate your understanding. We value your feedback and are committed to continuously improving our products and services.

Best regards,
3D Laser Gifts Team

Beoordeeld met 4 van de 5 sterren

It was a great gift

It was a great gift! However I would have liked to added the life dates of the deceased individual but that was hard to figure out. But overall I recommend this service

3 januari 2024
Logo Beyond Memories

Antwoord van Beyond Memories

Thank you!

Beoordeeld met 5 van de 5 sterren

I couldn’t be happier with my purchases…

I couldn’t be happier with my purchases through 3D Laser Gifts. Two of the crystals were of pets, one for a family member and one for a dear friend. Both of them had lost their beloved animals. The third one was for my daughter and her husband who married after being together for 23 years. The crystals were beautiful and are treasured by the recipients. I can’t think of a better gift for all occasions. I would be remiss if I didn’t acknowledge the companies staff. They truly care that you’re happy and satisfied with your purchase and respond quickly to questions or concerns. Thank you, Bruna (I hope I didn’t misspell your name) for your help with my recent purchase. I’m sure you’re a valued representative of 3D Laser Gifts.

6 januari 2024
Review zonder uitnodiging
Logo Beyond Memories

Antwoord van Beyond Memories

Thank you!!

Beoordeeld met 5 van de 5 sterren

3D Laser Gifts are above & beyond

Great attention to detail & allot of care went through my purchase from start to finish, I would defiantly recommend for anyone looking for a very heart warming gift.

2 januari 2024
Logo Beyond Memories

Antwoord van Beyond Memories

Thank you!

Beoordeeld met 5 van de 5 sterren

Treasured keepsakes

For years I have been purchasing the ornaments for those dear to me who have lost loved ones. They are a treasured keepsake that will last for generations.

2 januari 2024
Logo Beyond Memories

Antwoord van Beyond Memories

Thank you!

Beoordeeld met 5 van de 5 sterren

Christmas gifts for family

Christmas gifts for family - a big hit! These 3D crystals almost bring to life ordinary photos and are perfect capturing the sentiment of relationships.

4 december 2023
Logo Beyond Memories

Antwoord van Beyond Memories

Thank you!

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