I wanted something special for our 25th wedding anniversary. Simply called customer service. Steven at beyond memories walked me through entire process. I took a picture of a picture with my phone th... Toon meer
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I tried to contact them via email about an order issue and the email address is invalid. When I call I talk to an automated voice named Michaela. She then forwards me to Stephen which turns out to be... Toon meer
I sent an older photo of our wedding 65 years ago. This was a gift to my wife of these 65 years. I received this memory within a week and was exceedingly pleased! The entire quality was exceptional an... Toon meer
Great company and expert staff! I did have an issue with my order and the delivery service kept screwing up. But this company is top notch because they went out their way, above & beyond, to ensure th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Your source for personalized 3D crystal engraving. Beyond Memories® uses the newest innovation of capturing memories in crystals, the perfect gift. All you've got to do is have a picture of that event laser engraved in it and you'll be able to see and treasure that moment for the rest of your life.
Contactgegevens
3230 Polaris Ave # 21, 89102-8325, Las Vegas, Verenigde Staten
- (386) 456-3214
- support@beyond-memories.com
- 3dlasergifts.com
4,2
Goed
6K reviews
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Awesome customer support
The first one wasn,t quite right but after getting with support, they made a new crystal with a different photo and it's beautiful. My girl friend loves it.
29 november 2023
Antwoord van Beyond Memories
Thank you!
Awesome job 👏.
I'm very pleased. I love everything about the obelisk that I ordered. Great job 👍. 3DL is my company for life.
12 januari 2024
Antwoord van Beyond Memories
Thank you!
Antwoord van Beyond Memories
Thank you!
Five stars
Five stars. Honestly, this is so good and for such a great price too, my parents really enjoyed this for Christmas and I will definitely recommend that you get it as well.
26 december 2023
Antwoord van Beyond Memories
Thank you!
Great Thoughful Gift!
We couldn't have asked for a better final result. The image we used translated great to the 3D Crystal. It came packaged very nicely and did not break in transit. We look forward to ordering again!
28 november 2023
Antwoord van Beyond Memories
Thank you!
Excellent quality
Easy to order and delivered in a reasonable amount of time, I am very pleased with the finished product. I know my daughter will love it.
29 december 2023
Antwoord van Beyond Memories
Thank you!
Came out better than I expected
Came out better than I expected.
Very simple very nice.
29 december 2023
Antwoord van Beyond Memories
Thank you!
Exactly what I wanted
Exactly what I wanted! I close a complex photo and I was worried about how it would turn out, so I reached out to customer service about my concerns and they reassured me they would try their best to make it how I wanted, and it turned out perfect!
28 december 2023
Antwoord van Beyond Memories
Thank you!
Antwoord van Beyond Memories
Thank you!
Order mis-communication resolved
There was a miscommunication with my original ornament order. I had added a year to the background of my picture which was accidentally removed in the manufacturing process. After being notified of the problem, my ornament was replaced with the year added back, for just the price of shipping. Was a great solution that I appreciated very much. I also learned to be more careful next year with my order to communicate that I added a year to the background that I want to remain.
28 december 2023
Antwoord van Beyond Memories
Thank you!
The product is amazing and was…
The product is amazing and was delivered quickly! The only issue is the light base, worked for a day and quit working.
27 december 2023
Antwoord van Beyond Memories
Hello Sam,
We sincerely apologize that your light base stopped working. We want to assure you that we are committed to providing the best possible customer service and ensuring your satisfaction with our products.
We would like to take this opportunity to remind all our valued customers that we are always here to assist you. If you encounter any issues with your purchase, please don't hesitate to reach out to us via email. Our dedicated team is ready to work with you to find a solution, whether it be a remake or a refund, to ensure that you are completely satisfied with your purchase.
We understand that you may have been disappointed with the light base issue, and we regret that you did not contact us before leaving a review. However, we would still like to make this right for you. In order to proceed, we kindly request that you provide us with more information about the light base problem, so we can make sure we're addressing the issue properly. You can reach us at our email address:
[customerservice@3dlasergifts.com]
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your feedback and are committed to continuously improving our products and services.
Best regards,
3D Laser Gifts Team
Antwoord van Beyond Memories
Thank you!
Turned out better than I expected
Turned out better than I expected! Very nice case. I would use them again!
27 november 2023
Antwoord van Beyond Memories
Thank you!
Circle ornaments
I have purchased the circle ornaments for years now. Everyone I give them to as gifts loves them. They are beautiful and personal. Many who receive my gift want to do the same for their family and friends. I always recommend you. If I had one complaint, it would be that you no longer engrave ornaments. I do understand why, but it was nice when you did. LOVE your products and how they put a smile on faces every time they are used. One person I gave a circle ornament to a few years back sends me a text every Christmas. She cherishes it so much because it is of her father, who passed, and herself. That makes the gift priceless.
27 december 2023
Antwoord van Beyond Memories
Thank you!
I bought this as a gift for my husband…
I bought this as a gift for my husband , his father just passed away. It looks nice on the lighted base but thats the only way the image is visible. You cannot see the picture without the light on even during the day. The etching is very lightly done unlike other companies I looked at.
27 december 2023
Antwoord van Beyond Memories
Hello Rachelle,
Thank you for taking the time to leave your feedback. Regarding the light base, it does indeed enhance the beauty of the crystal. We always recommend purchasing the Light Base along with the crystal, especially if you plan on placing it in an area where the design might be hard to see, considering that the crystal itself is transparent, and the etching is entirely white. The Light Base lights up the engraving and makes it much easier to see the image. We like to say that it gives life to the crystal.
However, we apologize if it has been so difficult for you to see the engraving as you mentioned. We regret that you didn't contact us regarding this issue before posting a review. In order to better understand the issue you encountered, could you please send us some pictures of the crystal you received with a black background? This will help us assess if there was a problem with the production of your crystal. You can reach out to us at our email: [customerservice@3dlasergifts.com]
Thank you once again for bringing this to our attention. We value your satisfaction and want to ensure that you are completely happy with your purchase.
Best regards,
3D Laser Gifts Team
Antwoord van Beyond Memories
Thank you!
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