Aceparts Reviews 

⭐⭐⭐⭐⭐ Excellent Customer Service – I Paid Not Only for the Product but Also for the Customer Care

I purchased a pair of Philips RacingVision GT200 H4 headlight bulbs from All Car Parts Limited (aceparts_uk) through eBay in December 2025.

Unfortunately, one bulb failed after approximately seven and a half months of use. I contacted the retailer, explained the problem and provided photographic evidence.

I was genuinely impressed by the professionalism, courtesy and prompt response of their customer support team. They handled my complaint responsibly and arranged a full refund of £23.99 on 30 September 2026.

This experience made me realise something important: when I purchased the bulbs, I was not paying only for the physical products. I was also paying for the customer care, accountability and after-sales service that came with them.

As an independent researcher, I recognise that customer satisfaction is shaped not only by product performance but also by how businesses respond when customers experience difficulties.

A product may fail, but a company’s response to that failure can either weaken or strengthen customer trust.

In my case, although I was disappointed by the product’s durability, the excellent customer service provided by All Car Parts Limited strengthened my confidence in the retailer.

I have also shared the technical details and photographs with Philips, hoping that this feedback may contribute to future product-quality improvements.

I particularly appreciate the assistance provided by Alwyn and the customer support team.

My experience has reinforced a simple principle: a successful business does not merely sell products; it also stands behind its customers when things go wrong.

Thank you, All Car Parts Limited, for demonstrating the value of responsible customer care.

H. A. S. Fernando

They deserve a 5 star write up for being pleasant to deal with very very helpfull,bent over backwards to help me on ebay they solved my problem in a couple of days
Thank you folks,have put you in my favourits on ebay.

Messaged seller on eBay as needed some sensors quickly very slow responses you can not get in contact with them unless it’s via message they do not know to how to read questions and reply it’s not hard to answers someone’s question instead of giving a non helpful answer

Shocking company sent brake pads in jiffy bag arrived damaged with i pad missing refused refund

After having difficulty locating a compatible rear bearing hub unit for my ageing vehicle and having two returns to other suppliers I was pleasantly surprised with the service I received from Aceparts and would not hesitate to recommend them.

Bought an oil filter to fitt a nissan nv 200 advertised on ebay for £6.55 and free postage when I clicked on to buy I was charged £106.55 then all the hassle of cancelling order and getting refund NO apologies or explanation just an appalling company just watch your account

AVOID THIS COMPANY. TAKE MONEY. DO NOT SEND GOODS. HORRIBLE SCAMMERS.

Bought an air condenser which was described as new but was leaking gas when mechanic put in, have started a return but the company doesn’t reply to my messages regarding compensation for having to pay mechanic again to fit or whether they will send out another part to replace

ACEPARTS - Avoid them like the plague !
They hide behind AMAZON with time-wasting "messaging", ask for photographic evidence, because they are too thick to understand an issue, and then don't offer an email address to send evidence.
AMAZON's Lydia is just as bad - Oh, we don't have the facilty to send photos to our Merchants ???

Purchased a exhaust end pipe for my car arrived early then expecting,and fit perfectly. Great communication with seller . Definitely will come back! 5 stars

The lightbulb works as expected, which I’m happy about. However, I was very concerned with how it arrived. The box containing the bulb was severely damaged and open on arrival, though thankfully, the product wasn’t broken. When I contacted the seller, they requested photos of the outer postage envelope rather than the damaged product packaging, which I had already provided. Better packaging and more practical customer service would improve the experience!

Very happy on how fast it arrived was surprised really. Have not installed the part yet but looks ok

Scammers. Shocking experience. They advised on a product which wasnt the correct one. They then admitted this is their fault & gave false promises on a refund saying that it didnt go through etc & then just ignore your messages.
still no refund issued & now ignoring messages.
AVOID AT ALL COSTS!!!

Wipers were not packaged at all meaning they were damaged in transit, photo of the damaged item being held by Postie along with tracking showing it was refused by me was sent to seller.
Seller could easily have sent out a replacement straight away, but decided to wait for the damaged item to arrive back before sending one, this meaning a wait of over a week for me.
Bad customer service by this seller, I was a returning customer, but will not return again now.
eBay had to issue a refund!
AVOID!

I purchased a Draper Extending wheel wrench kit (wrench plus 2double ended sockets and storage bag).
Item was delivered on time (within 48hours)and appears to be robust.
Very pleased with my purchase and happy to recommend Aceparts.

Shocking customer service ...
i paid the extra for royal mail 24hr service ....
no tracking number given and ignored my email when i asked for it ....
AVOID THEM LIKE THE PLAGUE !

A catalogue of failures: failed to dispatch on time; failed to communicate this. Failed to respond to any communication for four days; failed to provide a tracking number until after delivery. Failed to apologise or accept any responsibility. Utter failure.

Don't use this company, happy to take transfers then questions your PayPal account details and doesn't send items even after providing correct information. Avoid this company at all costs.

Honest seller replaced item that was damaged by carrier.
Excellent service from Aceparts.
Good commutation
😊👍

Ordered a Silverline electric multi tool and used it twice then it packed in and wouldn't work.Got in touch
With Aceparts after a couple of messages I got a reply and a replacement tool was sent to me within 2 days and they didn't ask for the broken tool back .Great after sales service thanks Alwyn who dealt with my problem .