Acorn Estate Agents Reviews 

I am a landlord who has had several properties with Acorn over the years and Acorn are, without question, the worst estate agents I have ever dealt with. Their incompetence has cost me thousands of pounds, endless stress, and complete loss of trust.

They “highly recommended” tenants for one of my properties and pushed them through a no-deposit scheme, reassuring me everything was suitable and properly vetted. Those tenants went on to destroy the property, leaving me with a huge repair bill and absolutely no deposit to claim. I was left carrying the full financial burden due to Acorn’s poor advice, lack of due diligence, and failure to properly explain the risks involved.

Communication was beyond unacceptable. Charlotte Elkins and Joy Davis were consistently evasive, avoided phone calls, failed to respond for days, and only provided critical information after it was too late to do anything about it. Information was regularly wrong, incomplete, or contradicted later. I was repeatedly misled and left to pick up the pieces.

For an agent charging management fees, they offered no management. I had to chase constantly, correct their mistakes, and effectively do their job for them. When problems arose, accountability disappeared — excuses replaced action.

As a direct result of this ongoing incompetence and financial damage, I have systematically removed every property I possibly can from Acorn’s control. I would not trust them to manage a shed, let alone a rental property.

If you are a landlord considering Acorn: don’t. Poor communication, poor advice, poor tenant selection, and zero responsibility when things go wrong. Using them has been an expensive lesson I won’t repeat.

Although I will add Mark and Kieran from sales are both great gentlemen, very respectful and always try to help! I appreciate them and they both deserve better than acorn!

My experience with this agency has been extremely frustrating. I never agreed to the new tenant, yet they are now asking me to pay money for something I did not approve or sign. Communication has been unclear and very stressful, and I felt constant pressure throughout the process. This has been one of the worst agency experiences I’ve had, and I would not recommend them.

I would first of all say that Mr. Mauricio is very good and very efficient in managing all my rental properties.
He is very helpful and always on hand to help with
my properties. He always rents my properties without
any hassle and and without any stress for me . He is very friendly and very approachable I would recommend Acorn London Bridge office and especially Mauricio trust worthy and very helpful.
Mr. Shah .
Spenlow London

Unprofessional, unkind

I would strongly advise landlords to think twice before using Acorn to manage their property.

During a two-year tenancy, Acorn failed to carry out any inspections, leaving my property completely unmonitored. As a result, there is now serious damage and strong evidence of unauthorised subletting — which they failed to investigate properly.

When I raised this issue, their response was that “no formal investigation could be carried out due to lack of evidence.” That lack of evidence exists only because they didn’t do their job. Regular inspections are a basic duty of a managing agent, and Acorn completely neglected this responsibility.

They claimed they “attempted to arrange inspections a few times” but took no further action when the tenant refused access — no escalation, no written warnings, no notice served, and no communication to me as the landlord. This level of inaction falls far below professional standards and represents clear mismanagement and a breach of duty of care.

To make matters worse, they offered just £250 compensation, which is insulting given the financial loss and distress caused. I’ve now had to escalate the matter to their directors and the Property Ombudsman for investigation.
If you’re a landlord looking for a reliable, proactive agent — avoid Acorn. Their lack of accountability and professionalism has been extremely disappointing.

The worst letting property management I have worked with. My property manager goes for weeks without contacting you, emails ignored, property in a bad state and no responsibility to help you.
I have chased my property manager for months now, you call the head office it seems either your messages are not passed on. The worst experience!

Joy Davis. What is her secret in keeping her job? She is very rude to customers and constantly makes mistakes. It would appear she does not care to make improvements to her behaviour.
I was a landlord and had to leave Acorn because of her.

They are so incompetent. Sending reference emails to the wrong addresses. Including the wrong tenants on agreements.

We had to follow for different procedures for four different tenants to get references because they just couldn't figure it out.

They even put the wrong tenants on our rental agreements after being asked TWICE to remove them. Embarrassingly poor service.

Lamar Hamilton & Kevin Ashton were absolutely fantastic throughout our sales process! They kept us informed and always helped when it came to managing information between ourselves and our buyers. Great customer service and dedication from the team. I would strongly recommend and would work with them again without any hesitation!

I had to change my estate agent as the previous one was not great at communication for the sale of a property. Jake the team at Acorn, took over and seemed more proactive and kept you up to date even if there was no good news to share which is key. My main point of contact was Dammy who was friendly and would keep you updated. When the transaction was close to completion they saw this through to the end which was much appreciated.

The agents in involved in my services were very helpful,patient with me and they listened to my needs and request. They were very attentive,informative and directive. Overall i have a very good experience with them and i am very happy with ends result.Most especially Olatunde and Blair from Acorn Catford branch.

I bought my house through the Peckham branch of Acorn. I was a first-time buyer. The team were friendly, helpful, supportive and efficient. In particular Colm, Mea and James made efforts to provide me with information, keep me updated and push for progress of the sale. They provided me an excellent service and great communication.

We bought a property from Acorn / Langford Russell in June 2025 but the internal and external communications are an absolute shambles. We used Nested to sell our house who were amazing, constantly keeping us updated on progress. With Acorn, we were passed from one person to another and never had a specific point of contact. I have to say Nathan was really good and I would have given him an excellent rating (the only reason I'm giving them two stars overall) but everyone else we dealt with was completely clueless. One of the workers kept getting the terms 'exchange' and 'complete' muddled so I kept having to correct her (even though I don't even work in real estate). Because of this error, she panicked our sellers and told them an incorrect completion date that we'd requested, when it was actually the exchange date. Somehow, things went smoothly with the actual exchange and completion. However, I've just had a call from Acorn saying we bought our current property with them in 2021 and are we looking to move / would we be interested in a free valuation? We literally purchased the property from them and moved in two months ago...I called them to correct them and they were surprised and said there must be a problem with their "system" as it says we purchased the property in 2021. The reason I'm writing this review is to be constructive and encourage Acorn Group to offer a much more streamlined service and better training so individual staff members (and customers) know what on earth is going on when they're buying / selling houses.

The staff at the Acorn Rainham branch are a credit to the sector, from our initial talks with Kieran through to Mark and Remmi when completing. They all went above and beyond to make sure we was fully satisfied and always kept us updated.

In this process we had dealt with several estate agents and by far Acorn Rainham were the best.

If we were to need an estate agent again. Acorn Rainham would be our top choice and would highly recommend them.

Well done Mark, Kieran and Remmi

Thankyou so much
Lee & Alice

I have dealt with multiple estate agents in the past, and I found the staff at Acorn Rainham branch exceptional. Mark and Kieran were professional as well as very friendly and easy to get on with. They kept me informed the whole time, which other agents have not.
I would use them again in the future

I had the pleasure of dealing with Chloe and the Gravesend Acorn team. They were a delight. Thank you for being positive and insightful

I found the process of selling my flat through acorn easy. Both Kevin and Lamar were very professional, responded quickly,and impressed me with their knowledge of the market in the area, and also honestly guided me on the best price.

I also found their colleague Katie really great - she kept me in the loop and was always responsive.

Will definitely use again!

Acorn were professional from start to finish with the sale of my Fathers house. They regularly kept me informed of the progress of the sale.

Appalling service from Acorn in Gravesend. My husband and I were the buyers, for a property, that Acorn Gravesend were marketing. My husband and I made an offer, for the property we liked and Acorn informed us that if we wished for our offer to be accepted, by the sellers, then we would need to use Acorn/Langford & Russell as our agents. As we loved the house, we agreed to proceed with this condition. Thereafter we made a second visit, to the house we was buying, and we asked the sellers if this was the case … which they stated was not the case and in fact would of preferred we used Wards (which was already lined up) as they are a lot more efficient etc.

Along side this, during our sale/purchase, we kept receiving phone calls from the Gravesend office stating we need to amend the price of our property, in order for us to proceed with the onward purchase. However Acorn should have had no involvement regarding the sale of our property because Langford and Russells’ Swanley branch were the appointed agent for our sale albeit that did not stop Acorn from pestering us and nagging us to drop our sale price! Acorn also claimed that in order for our property to go to the top of the marketing list on “Rightmove”, we need to drop the sale price by 2%, I did some research for this and also my husband being a surveyor knew that this was not the case! Acorns team lied time and time again throughout the sale/purchase and treated all parties involved in the transaction as if we are fools.

Not only were they poor with the above but also communication (never received a call back etc, when promised), care and support for the elderly couple we were buying from. Once they got their “sale acceptance” they did not do anything more, considering their high fees!

Crooks to say the least but unfortunately estate agents are not a regulated firm so they are going to do whatever they can to get their fees. Especially to vulnerable people!

Overall I would be extremely careful with what you are told and if using this estate agent then ensure to exchange numbers with the seller/buyer in order to check that what you are being told by Acorns team is correct.

We recently sold our Flat and bought a new one and had a fantastic experience with Acorn. The process was smooth from start to finish, and I couldn’t be more satisfied. A special thanks to Lamar and Katie, who were absolutely amazing—professional, responsive, and genuinely helpful every step of the way. Highly recommended!