Acorn Estate Agents Reviews 

Jamal is such a fantastic estate agent, as with all dealings with Acorns they’re very family orientated and look out for you. He helped me in my recent move to a family flat enabling me to stay in the area which was no easy feat. Also, he’s recently helped my friend’s mum in looking for a suitable flat to rent.
Really highly recommend Jamal, such a professional, warm person.

Jess has been managing my property for many years. I value her commercial judgement, efficiency and professionalism. She is a gat person to work with

One of the worst Agents I have come across in my life. Sold me a property on misleading letting valuations and got into 2 years tenancy agreement without break clause. and the nightmare started for me. Further information to follow.

I instructed Acorn estate agents Brockley branch in March 2024 to market my property for sale.
At all times I found all personnel to be very professional and helpful.
At every level they were nothing but helpful and courteous and happy to listen to my suggestions and enquiries
The branch manager Kevin Ashton is head and shoulders above your average manager and goes over and above what one would expect.
He is smart, friendly and very personable and I've no doubt a great asset to the Acorn family.
Though they didn't sell my house on this occasion I would have absolutely no hesitation in recommending them if I was looking to sell in the future.

The experience at the Bromley branch was by far the worst! This branch proves to be irresponsible, incompetent, and inadequate in terms of property management services. During the Christmas holidays, our 16-floor block was left without functional elevators. It is important to recognize that we have children, disabled individuals, and elderly residents in our building. The management was unresponsive, failing to answer phone calls or provide engineers with access to the elevators. Their negligence as a property management company is unacceptable. We have resided here for 2.5 years, during which Acorn has consistently demonstrated indifference towards tenant service. Only one elevator functioned briefly during our initial move. And they promptly appear when it is time to increase rental costs. Inexplicably, the gas tariff for residents has skyrocketed (now at .48p per kWh compared to the market average of .06p per kWh), which is well above the standard market cap. Despite our numerous claims and requests, Acorn's response has been either neglectful or a repetitive promise to review the contract with the provider—a promise that remains unfulfilled after A YEAR!. Moreover, no compensation was offered when a contractor, who came to check the boiler while we were on vacation for three weeks (which Acorn was fully aware of as I've informed them), left our heating system running on a full scale. This resulted in substantial extra costs, to which Acorn's only reaction was an insincere apology. Think twice before considering renting any property from the Bromley branch!

Very good service overall. I used this company for renting out a property.
Excellent staff: Mauricio, Deven and Mia.
I would recommend this estate agent.

Mark and James from Rainham, Kent branch have been wonderful by helping me selling the house. After several awful experiences with different estate agencies, I have finally found Mark who together with James helped me to find the perfect client for my property.
I have met Mark before while I was viewing several properties and I noticed that he is excellent with people and has excellent skills in negotiation.

Incredible company, Elycia was so helpful in getting us our beautiful home. The team are lovely and helped us with everything. Highly recommend

I had an excellent experience with Acorn! Their professionalism and dedication made the entire process of buying my property seamless and stress-free. Kevin and Lamar were very helpful whenever needed. I highly recommend Acorn

Highly recommended professional service from start to finish

I had an incredibly frustrating and unprofessional experience with Acorn Estate's Dartford branch. I paid a holding deposit of £276.92 for a property at 82 Springhead Parkway DA11 8BF, but despite multiple requests, they failed to refund the deposit after the landlord chose another applicant. This is a clear violation of the Tenant Fees Act 2019, which requires a refund within 7 calendar days when the applicant is not at fault.

The individual who was meant to address my concerns, Aiden Harding, was utterly unhelpful. He was nothing more than a salesman at best, completely failing to take responsibility or follow up on the issue. When I escalated my case, I was met with the same lack of professionalism and dismissive attitude from Elycia Norton-Smith.

To make matters worse, I’ve had to pay an additional £35 just to initiate a legal claim to retrieve my own money, which is completely unacceptable. Both Aiden Harding and Elycia Norton-Smith have been insulting and negligent, and I would strongly advise anyone to stay far away from this branch. They are untrustworthy and completely disregard their obligations to customers.

It has been over 7 days so they do not adhere to their terms.

I had an incredibly frustrating and unprofessional experience with Acorn Estate's Dartford branch. I paid a holding deposit of £276.92 for a property at 82 Springhead Parkway DA11 8BF, but despite multiple requests, they failed to refund the deposit after the landlord chose another applicant. This is a clear violation of the Tenant Fees Act 2019, which requires a refund within 7 calendar days when the applicant is not at fault.

The individual who was meant to address my concerns, Aiden Harding, was utterly unhelpful. He was nothing more than a salesman at best, completely failing to take responsibility or follow up on the issue. When I escalated my case, I was met with the same lack of professionalism and dismissive attitude from Elycia Norton-Smith.

To make matters worse, I’ve had to pay an additional £35 just to initiate a legal claim to retrieve my own money, which is completely unacceptable. Both Aiden Harding and Elycia Norton-Smith have been insulting and negligent, and I would strongly advise anyone to stay far away from this branch. They are untrustworthy and completely disregard their obligations to customers

Kevin Ashton at Acorn's Brockley branch displays both energy and enthusiasm. Terrific service. A super-speedy bunch of offers resulted in a painless sale. Cannot fault him or his branch.

Absolute disgrace. After getting pulled pillar to post with loads of different properties and then not actually getting one. The last one topped it for me and my partner after signing a tenancy agreement for one property the landlord changed his mind and then the holding fee got moved onto another property. We then signed another agreement and got the house. Even got a moving date. So we made arrangements with a removal company and both cancelled the tenancy agreements on the properties we were both in. The landlord had used two letting agency’s and dropped us too so our holding fee meant nothing. Acorn were prepared for us to be homeless. They still owe the holding fee and it’s been a month. What if we needed that for a holding fee on another property? Disgraceful

Firstly i would like to start with positives, the team in Bexleyheath branch have been nothing but helpful to get me across the line following issues with a specific member of staff. Without the help of the guys at the branch this would never have made it across the line.

Then onto the negatives - Joy Davis. The worst customer service I've ever received. So much so that this is the first time I have ever left a review against a company.

Rude, incompetent and most of the time incorrect - and that's just when she decides to answer (most of the time will essentially just ignore you).

It took 8 weeks to receive a deposit back from a rental property acorn managed, beginning with her sending over an incorrect review of the property, when asked to rectify this she simply told me to sort it with the tenant as she was either too incompetent or lacked any form of work ethic to complete this herself. Eventually she rectified this issue after me explaining to her that it is in fact her job.

She then sent me the incorrect amount, upon chasing this with over 15 emails across a month I had no choice but to threaten legal action, which then led to receiving the correct amount of funds. The guys at bexleyheath branch had informed me she had not actually processed the payment at all, which i believe was to just waste my time further as she took a dislike to me pretty early on.

So in conclusion - bexleyheath branch - awesome team who will help at any point.

Joy Davis - terrible.

Thanks to Crystal from the Forest Hill branch. Went out of her way to communicate well, always keep me up to date, and make things as smooth as possible. Many thanks Crystal!

We’ve a very bad experience with their Gravesend office. Made the offer in August, my solicitor received the draft contract pack only in November, according to the estate agents (Ezze and Kevin) the management pack was ordered in September.
This week Kevin called me stating the seller has financial issues and not able to pay for the management pack?! Fair enough, but they insisted on that I can pay for it and then it’ll be deducted from the purchase price. But what happens if one of parties pull out before exchange or I don’t get the mortgage (it was still pending due to cladding issues in the building), there’s no way I can legally claim back the price of the management pack. The seller asked us to have a meeting in the agency office then didn’t show up?
The whole situation and the attitude of Kevin, the sales manager, was really cheeky - I’m not ready to pay the sellers conveyancing fee, I’m sorry.
The property is back on the market as I see but with misleading info, it says it has riverside view which is not true!
Very bad first time buyer experience… not recommend Gravesend office at all!

SO happy with the service I received from Karthiga at Grove Park branch ;-)

She went above and beyond! She is 2nd to none and exceeded my expectations!

She REALLY is a true asset to Acorn and shows kindness and compassion throughout the entire process

Go-Karthiga-Go ;-)

I had a really good interaction with Acorn recently. They were very accommodative and helped me alot in finding the exact place I wanted. Especially Crystal from Forest Hill branch was literally personally involved and drove me herself to all the properties. She’s continued checking on me even after i shifted and solved the issues I had. Highly recommended if you are looking for a new place to move .

Aidan in dartford was really great, took the time to listen to what I was looking for and gave me great advice, really happy with Acorn and will definitely be reaching out to Aidan again for my next rental!