Acorn Estate Agents Reviews 

Sold a lie ! Property still has single glazed, none of the radiators worked, plumbing barely coped with water pressure, landlord not interested whatsover in spending any money on the property and refuses to refund the deposit so TDS in arbitration for months one end.

Typical estate agent. Do half a job to earn a living. Don't know what's going on pretty much most of the time. Told by kieran & some regional manager sale had been finalised on 2 different occasions to then be told there solicitors are not ready. Avoid the truth at all costs. After sale care what is that! Would not recommend Acorn and estate agent (Kieran)

GRAVESEND OFFICE AWLFUL SERVICE (OR SHOULD WE SAY LACK OF SERVICE) FROM THEM!

If we could give them 0 stars we would!

Kevin the sales manager was suppose to be valuing our property on Saturday 19/10/2024 at 11am, however even though this date & time was confirmed by email, we got a voicemail asking to change the time, we then got a text stating the original date & time! When we called the office to find out what was going on, no one knew anything about it & then we got a phone call from Kevin on the day of valuation saying he had no idea where that information came from & after taking loads of details from us, he said he would be with us at 11am, if the traffic was ok.

25 minutes after the time Kevin was due we got a phone call from the office stating he had broken down!!, cannot understand why he didn’t have the courtesy to call us himself! The office said someone will call us on the Monday to rebook an appointment, this never happened, we did not receive an apology from Kevin & considering he is suppose to be a manager, he should have at least contacted us explaining himself! We have not heard from him or the office again.

Absolutely unprofessional & so much negativity even before they crossed our threshold! We would never recommend Acorn following this awful experience!

Acorn Group - Do not touch these lettings agents with a barge pole.
My daughter, who was pregnant and a first time landlord, rented out her property with Acorn. She paid 14.5% to them to fully manage the letting. Once they had signed her up, they stopped providing advice and guidance. The tenant they accepted was not vetted adequately and within three months stopped paying the rent. She never paid any Council Tax or utility bills. She was a fraudster and had a 15 year history of setting up businesses in rented properties and not paying any bills. A simple Google search if done by the vetting agent would have flagged this up. In cahoots with her daughter and many accomplices, she used my daughter’s address to set up multiple companies. My daughter knew nothing about it. Despite getting an eviction notice, she refused to leave the property. Apart from sending an email, Acorn did nothing. It was left to myself (aged 72) to go round and negotiate a leaving date. When the tenant finally left, and only after being threatened with court action, she owed over £4,000 to my daughter, thousands in non payment of Council tax and utility bills and many thousands in unpaid bills for goods ordered for her businesses. For many months my daughter had to deal with bailiffs who were chasing up the tenant’s debts going back up to 15 years, and get her address removed from Companies House. She managed to get only a tiny fraction of the money owed to her back, and nearly didn’t get any because Acorn had allowed the rent deposit scheme to lapse. Do not use Acorn Estates they are a disgrace.

Today I received yet another unsolicited call from Acorn (today it was Ryan), despite numerous agents telling me they will remove my details from their database and despite me telling them that I DO NOT want anything to do with them - in particular, since they sent a letter to my dead father! When I originally met with Acorn - which I regret immensely! - I told them about his death, but it seems that selling properties is more important than leaving people to grieve!

Edit: Regarding Acorn’s reply stating I did not contact them in July, I did include customer service in my email to Brendan Kennedy last year informing him that I did not want to be contacted again by Acorn and you obviously did nothing! I will email you again in the remote hope that Acorn will leave me alone once and for all!

I am living in a property managed by Acorn. I have lived there for the past 2 years. I am going to write down my poor experience so this can open the eyes of those who have to deal with this agency.

- I started living in this property in September 2022. After the first month there wasn’t any hot water from hand-held shower for 6 months, from October 2022 to April 2023. I contacted the agency and I quote Tanya Weise (property manager) “this is not an inhabitable property, therefore we can’t do anything and it’s not a flat problem”. Most of my neighbours renting through other agencies either got this problem solved or received a compensation. I had to keep paying £1300 through all these months with no explanation given.

- In January 2023 I asked my property manager, Tanya Weise, to send me a confirmation letter (not a contract) that I am renting the property. I quote “we don’t provide with this letter”. I needed this letter for a Government Grant. I had to let that grant go due to this.

- Last month, I asked the agency if I could change the sofa and replace it with a new one, keeping the landlady’s sofa stored. After 4 weeks of back and forth messages with Tanya Weise, she didn’t give me any solutions and she did not answer any of the phone calls for over 2 weeks. There are also being problems with my storage space in the building that apparently I am not allowed to use.

- After all of this problems, I asked my property manager to be able to have a personal conversation with my landlady to discuss all of these small things, however, nobody gave me a solution and they are trying to avoid me from speaking with the landlady. Also, I am not being forwarded any communications with my landlady either.

- At this precise moment I don’t have any hot water from both sinks. This has been happening for the past 2 months, and no solution has been given. I cannot wash my dishes with hot water or have a hot bath.

- I contacted Amy Knowles to change my property manager and request for my landlady details and I quote “there hasn’t been any material issues with Tanya Weise so she will continue to be your property manager”

I do know that by law I am entitled to have my landlady’s contact. I also know that I should not be without hot water for such long period of times.

In conclusion, please, avoid the services of this agency. They don’t provide with any good service and they believe they have all the rights and us, the tenants, don’t have any.

Where to really start - from the offset the agent we dealt with lied to us consistently about an endless list of things, about the sellers situation, to the the tenure of the property, to the structure of the property - the list goes on. Every agent we dealt felt like they were pretending to be an estate agent, and seemed to think that the best way to handle buyers is to lie to them, and the deny everything. They will do whatever they need to to get the property sold. They are smarmy, untrustworthy and selfish. I can’t imagine the culture in the office is healthy at all. Our solicitors said they were the most unprofessional, rude and intimidating agents she had ever dealt with, and if the whole process hadn’t already been delayed by so long because of their complete lack of ability, we would have gone to the Property Ombudsman because some of their practices were so incredibly dodgy and almost definitely illegal. I wouldn’t go near them with 10 barge poles.

Acorn did everything possible to ensure completion date was preserved when the solicitor threw a spanner in the works night before exchange was due to take place.

Outstanding, professional and honest, kepted us informed all the way through the process.
Keiran and Remmi from the Strood branch are a credit to the company went above and beyond to get our sale through.
If you want a professional, honest estate agent use Acorn cannot recommend them enough.

Acorn found us a tenant for our flat, who was a joy to have, spotlessly clean tenant
Thank you
Tony

Further update to my review posted 15 July 2024, I received an email from Paul Deveney 16 July 2024. How efficient or coincidental was that!!! Well I have not dignified the email with a reply. It amounted to ‘corporate speak’ and my fault - not checking the small print. Mr Deveney stated some ‘Staff Training’ needed to be carried out. I find that difficult to comprehend. How do you ‘train’ staff to be honest and have integrity when some of their staff blatantly lied. I thought companies would strive to enhance their reputation apparently not. Fortunately I will not be in that situation again. Take a long dispassionate look at letting agencies before you sign a lease. It could be a frustrating and expensive experience. Good luck.

Nearly 2 months that I’ve moved out and still haven’t received my deposit. So awful to deal with. Had alot of mould in the house and never did anything to fix. When they were doing viewing for new tenants they never mentioned the mould so people get stuck to a contract. Agreed to move out paying a fee. Collected the keys from us and the next day we get told we still have to pay rent and bills. Don’t use Acorn if you want to stay out of trouble.

I’ve been in the process of buying a flat, and had numerous challenges along the way. However two agents in particular Kieron and More recently Remmi have been ABSOLUTELY AMAZING AND SOO HELPFUL. They’ve been with me every step of the way and made sure there was no issues and if there was any they’d do their utmost best to rectify this for me. Thanks

All I want is a copy of their terms and conditions for letting my property. What are their fees etc. I have been trying for a couple of days to get a response but all they want to do is value the property and go to see it. Just send me your terms and conditions. I can't believe it.

A few days later they responded to me with a link to their site and the fee chart. So I'll upgrade my rating. However simply googling Acorn doesn't get you to their site.

The service from Acorn Estate Agents in Strood was exceptional from the start to when the house was sold. Kieran listened to what I wanted to achieve from the sale and introduced appropriate buyers. Personnel at the office always greeted me positively and queries were answered timely which kept my mind at peace during the sale process.

Unbelievable awful.
Rented a property through them for a year. Moved in three days later than arranged due to their mistakes on name, address and date on contract (the three most important details on the contract!)
End of tenancy handled similarly incompetently.
If I could give 0 stars, I would

I was trying to sell my flat using the Acorn Peckham Estate Agent. I was disappointed in the service.

- The flat wasn't valued correctly, delaying the amount of time it was on the market at the right price. This should have been an honest conversation with me up front. I would have welcomed that.

- There were lots of system errors initially which again delayed my property being listed.

- During the negotiation process I was assured that I would be speaking to the manager of the branch on a weekly basis. This didn't ever happen.

- I never felt there was particularly fast feedback on viewings with clear recommendations for how to address for the next viewing.

Im a landlord and this was going ok, albeit with the usual chasing, until recently. now i’ve had a manager who doesn’t respond, then gives mixed messages sometimes in the same email, has not paid the tenants back their deposit, and has been wildly slow or unresponsive on repairs. I am in despair of finding a competent management company. This isn’t it.

Update: I’ve since complained. but the approach is still very much “sorry for the frustration, let us try to dump the cost on the tenants, failing that we will dump them on you.”

One of the worst experience! Very unprofessional. They just want your money and nothing else. Advice to avoid.

As a first-time buyer, Mark Sugarman was helpful and made the process a walk in the park.
He was professional and followed up as needed to ensure I was at ease and understood each step. Mark was friendly, transparent, and communicative, and I felt fully informed and knew what the next steps were with the mortgage. Each person approaches buying a house differently, but Mark made my experience awesome (the man who lights up the room is what I called him). I felt listened to in every conversation.
His thoughtful attitude is much appreciated, and I’ve been very pleased with how smooth the process has been and how quickly! Thank you, Mark and your team in Rainham, Kent.