Bought insurance for my cockapoo pup fot through to a girl called Claire from Galway but now living in Cork. She had the funniest accent I have ever heard anyway what a gem to have working for Agria... Toon meer
Bedrijf heeft geantwoord
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New to Agria this year having been with a different insurer for years. I had not heard of them before but thought I would give them a try. I have to say they were brilliant! Our cat was injured and d... Toon meer
Bedrijf heeft geantwoord
I am so happy I decided to use Agria for my pets insurance. My beautiful 2 year old Newfy Cross developed hip issues recently which was heartbreaking to discover but thanks to Agria she will be looked... Toon meer
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I was recommended Agria and I can certainly see why. I spoke with Mave to arrange cover for our Autism support dog, Loulou, and she made the entire process stress-free. Her explanations were clear and... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
We know how much you love your pets and horses. We love ours too. That's why we provide lifetime dog, cat & horse insurance, ensuring that every beloved member of your family receives the care they deserve.
What sets us apart
Geschreven door het bedrijf
- Best of care for pets and peace of mind for owners
- We shape our products by working with vets, breeders and rehoming organisations. We believe in a tailored approach to pet insurance, which is why our policies offer a flexible range of options so our customers only pay for what they need. Our staff love animals and are committed to ensuring pet owners receive the best service. Our claims handling team consists of veterinary-trained nurses and all our staff are based here in Ireland. As pet insurance specialists, innovation, research and working with animal health and welfare partners is at the heart of what we do. We believe pet insurance should be simple and uncomplicated.
Contactgegevens
PO Box 911, Little Island, T45 YR96, Cork, Ierland
- 0212029119
- info@agriapetinsure.ie
- agriapetinsure.ie
4,8
Uitstekend
989 reviews
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A very pleasant experience
A very pleasant experience, our very young dog required some operative treatments and Agria was with us through the whole process. Super happy with the customer service (Ruth !) and with the way we and the dog were treated.
22 februari 2024
Review zonder uitnodiging
Antwoord van Agria Ireland
Dear Anastasia Grace,
Thank you so much for your kind words! We're thrilled to hear that you had a pleasant experience with Agria Petinsure. Providing exceptional customer service, especially during challenging times, is our top priority, and we're delighted that we could support you and your dog throughout the process.
If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
Agria Petinsure
Easy sign up, quick claim payout
I've been a customer for about half a year and so far have been quite impressed. The sign-up process was quick and easy and the first claim we made was paid out quickly and without any fuss.
15 maart 2024
Review zonder uitnodiging
Antwoord van Agria Ireland
Hello Abhijeet H.,
Thank you so much for your positive feedback regarding your recent experience with us.
We will ensure the team are aware of your comment.
If you ever need any further assistance, do not hesitate to reach out!
Kind Regards,
Agria PetInsure Team
Receipts submitted by my Vet and payed…
Receipts submitted by my Vet and payed very promptly which was a surprise how quick I received the money. Great service
5 februari 2024
Review zonder uitnodiging
Antwoord van Agria Ireland
Hello Neil Hardman,
We are happy to see that you have given us a 5 star review!
We are glad to hear that you have had a lovely experience with us.
If you ever need any further assistance, do not hesitate to reach out!
Kind Regards,
Agria PetInsure Team
Satisfactory experience
Receipts were submitted following our CKC'S illness. Delighted to say that the claim was fully settled less the excess which was to be expected. The claim was settled very promptly
5 december 2023
Review zonder uitnodiging
Antwoord van Agria Ireland
Dear Sylivia Shannon,
Thank you for taking the time to share your positive experience with Agria Petinsure. We are thrilled to hear that your recent claim for your CKC's illness was settled promptly, and that you are delighted with the outcome.
Our commitment to providing efficient and transparent claims processing is at the forefront of our service. We understand that dealing with a pet's illness can be a challenging time, and we strive to make the claims process as smooth as possible.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you once again for choosing Agria Petinsure for your pet's health and well-being.
Best regards,
Team Agria Petinsure
Easy to deal with
The application was handled through my vet who was aware of the application process with this company which was very reassuring. Once I submitted all the documents (as this was a first claim) everything was handled and refunded correctly.
1 september 2023
Review zonder uitnodiging
Antwoord van Agria Ireland
Hello Lainey,
Thank you for taking the time to leave us a review.
We are glad to hear that the process was smooth and that your vet was able to assist you along the way. It is great to know that your claim was handled efficiently and that you felt reassured throughout the process.
If you ever need any further assistance, do not hesitate to reach out!
Kind Regards,
Agria PetInsure Team
Amazing service
Amazing service. Any time I speak with them on the phone their customer service agents are very friendly and upbeat.
Recently had to put in claim as my dog required surgery and the service was second to none they processed the claim within the time frame they set out on their website and processed the funds very quickly I was delighted with service from start to finish, easy to deal with, never had any issues with them.
30 december 2023
Review zonder uitnodiging
Antwoord van Agria Ireland
Dear Danielle Higgins,
Thank you so much for your kind words and for sharing your positive experience with Agria Petinsure. We are thrilled to hear that you find our customer service agents friendly to engage with. Providing excellent service is at the heart of what we do.
We understand that moments like having to put in a claim for your dog's surgery can be stressful, and we are delighted to hear that our team was able to provide you with a seamless and efficient experience.
Your satisfaction from start to finish is our ultimate goal, and we appreciate your trust in us. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.
Thank you for choosing Agria Petinsure for your pet's well-being.
Regards,
Team Agria Petinsure
Claim sorted promptly
Claim sorted promptly, good communication throughout, would recommend to a friend
1 december 2023
Review zonder uitnodiging
Very disappointed
Very disappointed! This is a company that I will definitely not trust to be genuine and honest when it comes to help during a critical situation, if one is to happen to our pets. Thankfully we had a minor issue which did cost us a lot, like the review below they have told us that the ear infection was a pre existing condition which is not true and there is absolutely no evidence of this. Although the day before making this decision they asked me for vaccinations card from the breeder, dating back 3 years?? all of the vaccinations and appointments are up to date, therefore any previous history is absolutely irrelevant especially that our pet was 100% healthy. They have then followed with a statement that they don’t cover any skin condition because our pet was just over 2 years when we insured her. In my opinion this absolutely absurd, it is even more frustrating that we have been warned multiple times that they are terrible at paying in case something did happen and will avoid it by all means. I genuinely wish I took this advice and saved myself stress and frustration. Lastly and most Importantly we are very lucky that it was not a serious situation and we can now place the health and well being of our precious pets in hands of a trustworthy, honest and professional company, which is certainly not this one.
30 november 2023
Review zonder uitnodiging
Antwoord van Agria Ireland
Dear Alina Bakhmayer,
We appreciate the time you've taken to provide feedback on your recent experience. We deeply regret the concerns and frustrations you've faced regarding your pet's insurance coverage and our service.
We take all feedback seriously and our claims team has been in contact with you regarding your claim. As with all insurance policies, there are corresponding Terms and Conditions. We would welcome the opportunity to engage in further discussion to better understand how we can assist you.
As you have been advised, you can appeal the decision on your claim. We encourage you to avail of this option, as this will provide you with the opportunity to submit additional information and have your claim reviewed again. It's disappointing to learn that your experience has resulted in a lack of trust in our company, especially since the well-being of pets is our top priority in all our endeavours.
Should you wish to speak to a member of our Customer Care Team we would be happy to address your concerns. Please do not hesitate to reach out to us at (021) 202 9119. Your satisfaction and your pet's health remain paramount to us.
We value your feedback and wish you and your furry companion all the best.
Excellent Service
Agria were extremely professional with my first Pet Claim, the whole experience was very easy and Agria took the work out of it for me, handled everything in a timely manner. Thank You Agria Team 👏👏👏👏👏
7 oktober 2023
Review zonder uitnodiging
Antwoord van Agria Ireland
Dear Alison,
Thank you for taking the time to share your delightful experience with us! We are thrilled to hear about your satisfaction with our services regarding your first pet claim.
Our team at Agria Petinsure strives to ensure that our customers have a hassle-free and efficient experience, and it brings us immense joy to know that we succeeded in making the process easy and stress-free for you. Your kind words about our professionalism and timely handling mean a lot to us.
We deeply appreciate your trust in Agria and for acknowledging the efforts of our dedicated team. Should you have any further queries or require assistance in the future, please don't hesitate to reach out. We are always here to assist you and your furry companion.
Thank you once again for choosing Agria Petinsure. We look forward to continuing to provide exceptional service to you and your pet.
Excellent customer service We have held pet insurance with pet…
We have held pet insurance with pet insure for the last 11 years since our
Rough collie Bressie was a pup.
We have found dealings at all times excellent particularly in recent times when Bressie was not at his best and we had to submit claims they were processed efficiently and without fuss.
We also received very nice emails expressing sympathy when he died
which were much appreciated.
I would recommend petinsure without hesitation as a company to insure your pet.
Joe McGowan
16 oktober 2023
Review zonder uitnodiging
Antwoord van Agria Ireland
Dear Joe McGowan,
Thank you so much for your kind words and the trust you've placed in us for over a decade.
Providing exceptional service to our valued customers like you is our utmost priority, and we are delighted to hear about your positive experiences with us. Your feedback is invaluable to us, and we're glad to have been able to assist you efficiently and compassionately when needed.
Your recommendation means the world to us, and we will continue to work hard to uphold the trust you've placed in us.
Once again, thank you for your kind words, and please accept our heartfelt condolences for the loss of Bressie.
-Team Agria Petinsure
They will look for ridiculous reasons…
They will look for ridiculous reasons not to honour the claims. In my case, they decided that an ear infection was a pre-existing condition, as it had happened on the 14th of the 14 days stand down period after the start of the policy, and then again basically 8 months later.
They must have felt really smart contacting my vet back and forth and finding this loophole to avoid paying just a few quids. What a great use of the company's time and resources! And in return, losing a customer for a lifetime. What a deal. Kudos to anyone who thought this was a wonderful idea.
15 augustus 2023
Review zonder uitnodiging
Antwoord van Agria Ireland
Dear Giorgia,
We are sorry to hear about your recent experience. We understand the frustration that can arise when an expected payment is not processed.
All claims are reviewed in line with the Terms and Conditions of the Policy. Our claims team have been in contact with you regarding your claim and have provided you with details of the next steps, should you wish to appeal our decision.
We want to emphasise that we take all customer concerns seriously and are dedicated to addressing them promptly and efficiently.
We have logged your feedback and we would like to assure you that we are at all times, seeking to improve our products and services in line with our customers needs.
Best regards,
Team Agria Petinsure
TERRIBLE!!!
BE VERY WARY IF INSURING A RESCUE PET. We have insured our dog (a rescue) since we got her at 2 years old. She is now 6 and needs a procedure. They are trying to get out of paying for it as we don't have her clinical history from birth!!! If this is the case then why did we bother insuring her as we can never make a claim!!!
22 februari 2023
Review zonder uitnodiging
Highly recommended
I recently had to avail of the policy I had purchased due to a freak accident my one year old dog had at Christmas. I can only say they were so helpful from start to finish and kept me updated all the time. They made a very stressful situation a lot easier and with very little paperwork for me to complete. I have no hesitation in recommending them to anyone else who needs pet insurance, something I am very glad I have.
30 december 2022
Review zonder uitnodiging
Best pet insurance in Ireland
We insured our now passed dog with petinsure.ie, they were so lovely and so helpful the years we had Honey, a brilliant and kind customer support team that were so quick to answer the phone and asked how she was every year we renewed, the renewal process was easy and the rates they charge given the ease of the claims process is little to none, thank you all so much
29 september 2022
Review zonder uitnodiging
got very quick replyntacted pet insurance and asked for a…
Contacted pet insurance and asked for a quote,I was asked to fill in some details, which I did,
lady contacted me following day,with quote and left me to think about it and talk to my wife,
We were very impressed with the quote and service, so we now have our dog Wilson covered
9 september 2022
Best price for pet insurance
Great website, competitive and easy to use.
Pleasure to deal with
12 september 2022
Decided to get pet insurance at 7.30 am…
Decided to get pet insurance at 7.30 am on the 8th Sep 2022. In less than 15 minutes all sorted, no hastle,not loads of forms, just plain and simple process. Wonderful and reasonable too. Imelda
8 september 2022
Straightforward easy to use website…
Straightforward easy to use website no endless forms
26 augustus 2022
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