My order was processed quickly by Aircraft Model Store (AMS). Shipping to my door (in South Africa) normally takes a week. With this recent order I experienced a problem with the one model I ordered.... Toon meer
Bedrijf heeft geantwoord
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Very poor quality. The mat is damaged and arrived without the terminal. The only thing they can offer is 10% cashback or a 15% voucher. Do not order from here.
Fantastic customer service. Jeffrey and Miles tended to my issue and they were quick to respond and help me out. Although it was a trickier one, they still managed to sort everything and get it al... Toon meer
Bedrijf heeft geantwoord
I've found this store easy to deal with, friendly & accommodating. They have a vast range of models and I've made many purchases in recent years, with which I have been very satisfied. Ordering onlin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Welcome to the official Aircraft Model Store TRUSTPILOT page! We would absolutely love to hear your feedback after you have shopped with us. We are a UK based Herpa, GeminiJets Phoenix, JC Wings, Hogan, Sky500 & Skymarks Retailer with a growing selection of over 2000 models across various scales. If you haven't shopped with us already, head over to our website - we can't wait to serve you.
Contactgegevens
Verenigd Koninkrijk
- 0161 818 7300
- sales@aircraftmodelstore.co.uk
- aircraftmodelstore.co.uk
4,3
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1K reviews
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Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Bought several models from AMS..Had…
Bought several models from AMS..Had conversations with them,when a model i paid for on pre-order had to be cancelled..They gave me a percentage of my next model choice.
Great delivery time and great service..
Just a shame i could never walk round there place and pick out some i love myself.
Orders where great,quality of orders excellent and great service.
26 mei 2026
Review zonder uitnodiging
Antwoord van Aircraft Model Store
We're glad we could help when your pre-order was cancelled and that you were happy with the alternative. It's great to hear your orders have arrived quickly and safely. We'd love to have a showroom one day too!
Good services as always from AMS
Good services as always from AMS. Quick delivery which was nice. The item arrived without damage and was packaged ok for transit.
11 juni 2026
Review zonder uitnodiging
Antwoord van Aircraft Model Store
It's great to hear the delivery was quick and that your model arrived safely. We look forward to helping with your collection again soon.
Excellent customer service
Excellent customer service. Speedy delivery. Great product at a good price
6 juni 2026
Review zonder uitnodiging
Antwoord van Aircraft Model Store
We're so pleased to hear that! Great service, fast delivery, and good value are exactly what we aim for. Thanks for taking the time to leave a review!
Great for 1:400 scale aircraft models
I have bought a few models from AMS and each one has been a great addition to my 1:400 aircraft collection. The quality is always great. The service is always great and I find the website easy to use and filter to refine my search. Competitive pricing, numerous offers & a wide range of models to choose from
1 juni 2026
Review zonder uitnodiging
Antwoord van Aircraft Model Store
We really appreciate your loyalty and feedback! It's great to hear you've had positive experiences with both our models and service. Thank you for choosing us for your collection.
The staff are absolutely outstanding…
The staff are absolutely outstanding with info and shipping information, as someone from NZ wanting to ship to a hotel in England, they provided excellent help regarding that. 10/10 service!
22 mei 2026
Review zonder uitnodiging
Antwoord van Aircraft Model Store
We appreciate your kind comment! Glad our team could help sort everything out for your hotel delivery. Thanks again for the 10/10!
NG Models 1/400 Xian Y20B
I recently purchased a lovely NG Models 1/400 scale model of the Chinese Xian Y20B strategic airlifter.Qualiy is great,and is a welcome addition to my collection.Great service from Aircraft Model Store,and definitely recommend this company.ln fact,l already have another model on order,so that says it all.
Five Star Service ⭐⭐⭐⭐⭐
Prompt well packaged item too!
16 mei 2026
Review zonder uitnodiging
Antwoord van Aircraft Model Store
Thanks for the brilliant feedback! We’re so pleased you’re happy with the model, packaging, and service. Your support means a lot to us. Enjoy your collection!
Always happy with their products
Always happy with their products. Well made, great detail
20 mei 2026
Review zonder uitnodiging
Antwoord van Aircraft Model Store
We’re delighted you appreciate the quality and detail of the models we offer.
Don’t fly past this site without checking them out!
I’ve placed numerous orders with AMS and always been impressed. The website is slick with a great selection, prices are competitive and delivery is super quick. On the couple of times I’ve had an issue with a model (manufacturer defect, not AMS’s fault), the customer service has been absolutely top class and resolved the problem by offering a series of options to best suit me. Very satisfied and would highly recommended 👌🏼
13 mei 2026
Review zonder uitnodiging
Antwoord van Aircraft Model Store
Thanks for the fantastic review! We appreciate your continued support and kind words about our website, delivery, and customer service. Glad we could help when needed!
I ordered a model aircraft on the 11th…
I ordered a model aircraft on the 11th of May 2026 and paid extra for the Parcel Force 24 hour delivery option. The parcel then was not delivered to my home address until the 14th of May 2026. Highly disappointed with this level of customer service and feel that my money was taken under false pretences.
14 mei 2026
Review zonder uitnodiging
Antwoord van Aircraft Model Store
We’re sorry to hear that your parcel did not arrive within the expected timeframe. The Parcel Force 24 option refers to the courier service selected after dispatch, however delays can occasionally occur within the courier network which are outside of our direct control. We do understand your disappointment and will contact you separately to obtain your order information so we can look further into the delay.
Excellent first class service
Excellent first class service. I have only just started my collection of 1/200 aircraft and I must say the detail on the models are exceptional. I look forward to next month when I can afford to buy another one. 👍🏻
18 mei 2026
Review zonder uitnodiging
Antwoord van Aircraft Model Store
Great to hear you’re happy with both the models and our service. We look forward to sending your next addition soon!
Best model store in the UK
Excellent customer service, great choice of models and a great reward program, highly recommended.
12 mei 2026
Review zonder uitnodiging
Antwoord van Aircraft Model Store
It’s great to know you’re enjoying our model selection and loyalty rewards. Thanks again for the recommendation!
Delivery was fast however spending £280…
Delivery was fast however spending £280 i expected more from the models i received. A lot of which were either very small or plastic which i wouldn't expect for the price of them. £50 for a plastic model is not very acceptable. And another £50 for a tiny model plane again is very expensive and I've had much better models for a much lower price from elsewhere.
9 mei 2026
Review zonder uitnodiging
Antwoord van Aircraft Model Store
Thanks for sharing your thoughts. We’re pleased delivery was fast, though we’re sorry the models were not quite what you expected. The size of the models is based on the scale and dimensions of the real aircraft, which means some planes can appear much smaller than others. The brands included in your order, such as Phoenix, NG Models, and Herpa, are considered top-tier collectible manufacturers and are known for their detailed finishing and accuracy.
Some collectors prefer heavier die-cast styles, while others prefer highly detailed display models, so preferences can vary. We also stock many other brands and ranges which may be more suitable for the style and finish you are looking for.
Very Good but...
Very good company but the Gemini Jets aircraft are not good... I know they are bought in but the are selling them. The Delta A350 aircraft has fallen apart missing an engine and wheels... Don't buy or sell. Everything else is AMAZING!
24 juli 2025
Review zonder uitnodiging
Antwoord van Aircraft Model Store
Thank you for your feedback and kind words about our company overall. We’re very sorry to hear about the issue with the Gemini Jets Delta A350 model arriving damaged. While we do stock products from a variety of manufacturers, we completely understand your disappointment in this case. We’ll send you a separate message shortly to request your order details so we can look into this further and assist accordingly.
Great service again from AMS Jeffery…
Great service again from AMS Jeffery was absolutely great .
6 mei 2026
Review zonder uitnodiging
Antwoord van Aircraft Model Store
We’re delighted you had another positive experience with us, and we’ll pass your compliments on to Jeffery.
Amazing company used them a lot now
Amazing company used them a lot now. always spot on highly recommend them
8 mei 2026
Review zonder uitnodiging
Antwoord van Aircraft Model Store
We’re thrilled to hear you’ve had consistently great experiences with us.
Patiently waited
Had to wait as one item was pre-order. Items arrived yesterday. Well packed in a sturdy box. Models are brilliant, already assembled. Once again, great service from this company.
6 mei 2026
Review zonder uitnodiging
Antwoord van Aircraft Model Store
We’re glad the models arrived well packed and met your expectations. We truly appreciate your continued support!
Amazing quality products and models…
Amazing quality products and models always very informative and helpful with everything that they do been a customer for 4 years now and come back here every single time to get a new model for the collection AMS are the best you’ll get definitely and is worth every penny you spend :)
1 mei 2026
Review zonder uitnodiging
Antwoord van Aircraft Model Store
This honestly made our day, thank you! 😊 We’re so grateful for your continued support over the years and love being part of your collection journey.
excellent responsive service.
22 april 2026
Review zonder uitnodiging
Antwoord van Aircraft Model Store
We appreciate that, thanks for your kind words!
Antwoord van Aircraft Model Store
Thank you, we’re glad everything arrived quickly and safely!
Jeffrey at AMS is WONDERFUL
Jeffrey at AMS is WONDERFUL! The guest service I received was top notch, and I will continue to order from AMS! Thanks Jeffrey!
22 april 2026
Review zonder uitnodiging
Antwoord van Aircraft Model Store
Ah, this has made our day, thank you! 😊 We’ll make sure Jeffrey sees this, he’ll be so pleased. Really glad you had a great experience with us, and we can’t wait to have you back again soon!
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