Alamanah Travel UK Reviews 

Farhan Khalid was the person who sorted out my whole package from start to finish always kept in contact throughout the journey if I had any issues he sorted as much as he could. I do recommend them the hotels was good both near the haram and mosques. Inshallah I will use them for my next visit when I am inviting from Allah.

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I had a detailed discussion with Brother Muhammad Ibrahim regarding an Umrah package for myself and my elderly mother (over 80 and requiring a wheelchair). Although we ultimately decided not to proceed due to my mother’s mobility needs and flight suitability, I want to acknowledge the genuine effort Brother Ibrahim made throughout the process.

He was patient, responsive, and repeatedly tried to accommodate our requirements — including revising hotel options, updating transport arrangements, and exploring alternative flights. Even when circumstances changed or options became limited, he remained polite, apologetic where appropriate, and professional.

Sometimes things don’t move forward not because of lack of effort, but because of personal constraints — and this was one of those cases. Based on my experience, Brother Ibrahim acted with honesty and good intention, and I believe he did his best within what was available.

May Allah reward him for his efforts, and I would be happy to speak with him again in the future should our circumstances change.

This is a UK review.

UPDATE!

This review is an update from the one star review left by the name Ayesha Begum.
Someone called Abdul Rai who claimed to be the manager at Al Amanah called asking for feedback after reading mine and my husbands reviews. To begin I’m not sure what feedback he required as the review was pretty much to the point. He first claimed we were wrong about what we said then agreed with everything and asked us what he could do to rectify it. He could barely string a sentence together so not sure who made him manager but as a manager if you’re calling asking how to rectify multiple mistakes made by your staff member then you know you’re in the wrong.
He offered £300 as compensation but it’s hardly compensation when we’re being BLACKMAILED to remove our reviews in exchange. I am unable to add the attached screenshots of the WhatsApp conversation and email received but if you check my Google review you will see the screenshots there and you will see how he was asking us to remove the review in exchange for the payment. I only agreed to the removal to get paid as I wouldn’t have received a penny otherwise. But I was never going to remove the reviews off mine or my husbands account. This is clear proof that they blackmail their customers with so called “compensation” to get bad reviews removed and that is the only reason why their rating is high.
I can’t stress enough how much of a scam this company is and how if you want a peaceful umrah/hajj trip to avoid them at all costs!

I applied for a visitor/tourist visa for Saudi Arabia. Wonderful service. Honestly it was a very polite and efficient service. I highly recommend them

Farhan served for saudia evw visa acquisition.
Prompt response.
Good service.
Competitive quote.

Excellent services given by mr azhar

Farhan khalid helped me alot with finding the package I know I was being pain but he didn't feel bad at all and been sending me different umrah packages am sorry I didn't get to book with U guys this time but will definitely do next time

lovely staff, Farhan Khalid was absolutely brilliant , finding the best umrah packages for me and my family, very helpful and kind , thank you Farhan ,highly recommend

We travelled for Umrah as a group of 11, organised by Alamanah Travel UK, and our main point of contact was Ikram, who was excellent throughout.
Ikram’s communication was outstanding - he was always available, responsive, and worked tirelessly behind the scenes to make sure everything ran as smoothly as possible. We fully appreciate that, as an agent, Alamanah is a middle party and relies on suppliers such as airlines and hotels to honour arrangements. In reality, things don’t always go exactly to plan, especially on complex trips like Umrah.
What truly matters in those moments is being able to communicate easily and trust that someone is actively working to resolve issues and get things back on track. Ikram did exactly that - before booking, after booking, and consistently throughout the entire trip.
Having had difficult experiences with other agencies in the past, Alamanah Travel UK was genuinely a pleasure to deal with. We would not hesitate to recommend them.

The prices were fair and they were there whenever I needed to contact them, esp., br Ikram who assisted us throughout the planning and Umrah journey.

I booked with Alamanah travels 22nd- 30th December everything was amazing the care we got from Yaseen made the experience more comfortable he kept in touch throughout our stay made sure everything was goinf well.

Wow what an amazing service provided by this company and especially Ali Bhai awesome person.He sorted everything out for us last minute and was engaged with us all the way through the journey making our experience brilliant.We felt comfortable.Best service from start to finish.Thankyou Alamanah Travel and Ali Bhai.

Alhamdulillah I was forunate enough to complete Umrah recently with my family for the first time. I cannot praise Amanah travel highly enough. My agent Mr Ulfat Ali was supportive from start to finish, with polite, professional and efficient communication.He gave me an exceptional package with good flights, good hotels and excellent communication even after I arrived in Saudi. I would highly recommend you will not be let down.

Amazing experience with this travel agency. Farhan Khalid was extremely kind, supportive, and trustworthy. He helped me find the best travel option and made everything stress-free. I will definitely use their service again.

Al Amanah travel have been fantastic from beginning to end our ummrah journey was very smooth. Agent Farhan Khalid was very professional and timely with any enquires we had he was always on the other end of the phone. We will definitely be booking again through them in’shaa’allah

Booked our first umrah through Al amanah and had an excellent experience. Brother Ramzan was so helpful throughout the whole process. Everything went smoothly, they provided a great umrah guide, had a slight issue with the ziyarah’s but that was down to the travel agents driver. Overall very happy with the service provided and would highly recommend to others.

Very happy with the service provided by brother Yaseen. From my own country to Saudi the service remained the same and he was readily available to help with anything we needed. We are grateful to have used this service as we received an excellent experience. From arrival to Saudi to the hotel transport, the hotel itself and everything in between. As a first time umrah traveller this was an exceptional experience which provided a lot of reassurance. Will definitely reuse again and I recommend to all.

**Absolutely disgraceful service and complete mismanagement.**
As a single mother, I trusted this agency with what was meant to be a sacred and deeply meaningful journey. Instead, I experienced stress, financial loss, and a shocking lack of professionalism from start to finish.

Over a four-month period, I was asked to provide passport details **at least five times**, clearly showing there was no proper record-keeping system. Despite this, the agency still failed to do basic checks. Shortly before travel, I discovered myself that one passport was within the 6-month limit and urgently needed renewal. This forced me to make an **unplanned, exhausting, and costly trip to Sweden**, leaving my daughter in arranged childcare—an ordeal that was completely avoidable.

After renewing the passport, I checked my booking online and found **no flight existed at all**. I genuinely believed I had been scammed. When I contacted the agency, I was ignored and put on hold for **two days**. Only after repeated calls was I casually told that the flight had been cancelled—without any accountability.

I clearly explained that other passengers had already booked flights from Sweden and that I had taken time off work, so keeping the same travel dates was essential. Despite this, I was dismissively told to move the entire trip to February.

The agency **explicitly promised Qatar Airways**, yet booked us on **Wizz Air and Pegasus**. When challenged, they only agreed to change one flight and then demanded **£600 extra** to fix their own mistake, later reducing it to £300 after prolonged arguments—money I should never have been asked to pay.

I paid around **£1,200 per person for a so-called 4-star package**, yet received budget airlines, over **10 hours of exhausting layovers**, and consistently poor service. My request for accommodation close to Makkah was completely ignored. No food or drink provided over plane journey of 5 hours .

**The situation became even worse upon arrival in Madina.**
We were promised a 4-star hotel and reassured it was “like 5-star.” The room was **filthy, dusty, smelly, and clearly not cleaned**. There were **no toilet rolls, no water**, and no response from room service. The room was booked for two people but had **four spring beds crammed inside**, making it overcrowded and unacceptable.

When I complained, instead of apologising, the agency tried to cover it up. I was told changes would be made, only to be informed by the hotel that I would have to **pay extra for cleaning or a room change**. They admitted the hotel was busy due to discounts—clearly explaining why we were placed there.

The agent involved was **Ramzan**, and I also spoke to the manager twice. Despite everything, they continued to ask for more money. This is **pure exploitation**, especially of pilgrims.

This journey was meant to be sacred. Instead, it was emotionally draining and deeply distressing. Exploiting people during such an important spiritual experience is shameful.
**I strongly warn others: do not trust this agency.**

I spoke to Farhan Khalid for Umrah enquiries and had a great experience. Farhan Khalid was very kind, helpful and very professional. He provided a very good quote for Umrah ticket and explained everything very clearly. Highly recommended.

Thank you Farhan Khalid for all your support and help with booking our Umar trip