Al Fardan Exchange Reviews 

Waiting for 20 days on a refund from the Wester Union platform. Customer service not providing any clear answer. Its a process that should take 1 day.

I thank the branch staff for their coperation. Waqas Mehmood is very coperative.
Thanks to all staff of liwa al dhafra branch .
Great service al fardan exchange.

Amazing customer service by liwa al dhafra branch. Thanks to Waqas Mehmood.

Their service is second to none.” Especially Arafat whose care and attention were prompt .

Very nice and coprative

Poor Service Quality: Many customer reviews describe experiences as poor or unreliable, often citing slow response times and unprofessional staff.Not 1st time with me before also same experience

Good nice
Hamza

Today I visited muroor branch to transfer money to pkr there is one Pakistani staff abid abhi he always give very good rate and also very humble and helpful

had an absolutely dreadful experience with Alpha Dhan Exchange. After sending money, the transaction was canceled, and they promised a refund. It’s been over two months now. Their service is atrocious—every time I call, they give me excuses, saying ‘we’ll do it tomorrow,’ but nothing happens. There is zero workflow, no ethics, and the same empty promises from everyone. My money has just sat with them for two months. I’m convinced they’re just trying to profit off my funds. Avoid them at all costs

My alfapay app not working, when i updating KYC information and he saying your incorrect information and you are scaning wrong id please scane valid id, i am updating all correct information but he denied, i called many times to customer care on this number 600522265 and also visited to branch but nothing, now i am tired to solved my alfapay app issue and going to complain my company management

Totally waste of the to deal with deposited salary on 2nd of April 2026,&till date 12 April 2026 only assurance no action.
Registering complaint no use

WPS Services are too slow .. It takes even 5 to 7 days to credit salary .. not recommended al fardan .. Very bad experience…

I have a refund that hasn’t been processed since 6 frebruary and today is 31 march , 2305.03aed .. I have made numerous calls and emails, visited the branch physically but they haven’t refunded my money back I’m so disappointed,frustrated with Arfadan exchange. I will never use their services again .& I will make sure all my friends know about this bad service. I’m going to report to UAE central bank .

Please do not trust this Al Fardan Exchange travel card, it is a SCAM< you will loose your money and they will take ages to return your money after 1000 emails and phone calls, it is super poor company and scam.

Horrible whatsapp support. Customer service agent doesn’t even care what I am writing, and keep giving me the same answer. I asked him to give me his staff number or his name in order for me to give feedback. But he is insisting me not to tell him. The worst customer service experience that I’ve ever had. Never using your service again.

I would like to thanks for your wonderful services that i really like.

VERY BAD IN CUSTOMER SERVICES, REMIT TRANSACTION MADE VIA ALFAPAY ON 9TH FEB AND SENDING MAILS AND CALLING FOR COMPALINT BUT NO RESPONSE, VERY VERY BAD EXCHANGE.
WILL RAISE COMPALINT NOW IN CENTRAL BANK OF UAE AGAINST THEM TO REFUND MY MONEY.

This company gives you the best exchange rate as per my info ( in July 2025)for EUR to AED BUT The employee in sharjah mega mall charged extra AED even after she already told me all charges beforehand.when I calculated and I found out, she said sorry, but very late I found out that this extra charging is a mafiya in lot of places in sharjah (probably NOT BY COMPANY though but my assumption is that its BY specific IINDIVIDUALS)and maybe even dubai and she was doing the same ,like scooping one spoon out of your ice cream.its ok if its one time but If that happens to every ice cream you buy everyday,at different places,and that too from many people?

I would have ignored it but another employee in another al fardan exchange in between sharjah and dubai also did same thing 3 days later.she charged extra from me even though she told including all charges beforehand. Since I am a tourist and could not afford to file case and all, I just left there. Hopefully this review would be helpful to some.

ALWAYS CALCULATE IN CALCULATOR SECRETLY THE SUM YOU SHOULD BE RECEIVING. ASK BEFOREHAND IF ITS INCLUDING ALL CHARGES.THIS WAY YOU CAN STOP THIS.

Bad customer service

Al Fardan Exchange near Satwa Bus Station is a very poor exchange service. For example, if you go there to send money, they charge some of the highest rates compared to other exchanges. Their fees are also very high, and their service is almost zero percent satisfactory.
If you want to send 500 AED, they will charge you around 16 AED as a fee, and the money will only be transferred the next day. In my opinion, Al Ansari Exchange and JX Exchange are much better than this one.
This is my personal opinion, but I strongly suggest avoiding this exchange because their staff behavior is also not good.
Thank you so much.