Al Fardan Exchange Reviews 

The worst branch and the worst staff in Al fardan exchange, please bring back the old staff on this branch, all new staff are so slow working they work slowly so they can’t take more customers waiting even people got irritated and complain they don’t care, during rush time only two staff is there, the manager need to do something some staff just standing outside calling and smoking outside they don’t care even it’s full of people waiting already worst, really worst!!

Worst service ever. I received the OTP but I’m not able to enter it in the app. Tried multiple times, reinstalled the app, still the same issue. Sent email to support but no response at all. Very disappointing service. Not recommended.

Avoid WPS service: Persistent delays and zero accountability.

We have used WPS service for nearly two years, and have finally decided to close our account due to consistent failures.

Salaries were frequently delayed without explanation, which is unacceptable for a payroll provider.

Their customer service is virtually non-existent; emails go unanswered, and the call center provides little support.

If you are looking at AL Fardan as a WPS service provider, I strongly recommend looking elsewhere.

Julie is the best the service overall is top notch

Their WPS service sucks, everytime there is a delay in processing the salary and we have to make calls to wps team customer support and stay on hold for 34 minutes to just listen that they dont have any updates, its really a poor customer service. Email team is on another level - No responses on time and they serve nothing but lot of stress

Am so sorry to say but all the time I go to use your services there are issues but this time even the stuff the at electra street branch . How can u tell we dont have customer care here u can call for customer here . Really if the services are bad atleast attend with a good behaviour and asking weird questions. Personally I will now believe what has been told with ghe service money delays and after they make u pay extra charges for no reasons same on you making people pay for ur fault am writing this cuz every time there is an issue with ur service and this was enough

WORST REMITTANCE CENTRE EVER
TAKES SO MANY DAYS BEFORE YOU CAN RECEIVED YOUR REMITTANCE

Al Fardan Exchange has been extremely unreliable with their WPS salary system. Last month, my salary was delayed for over two weeks, which is completely unacceptable. Despite assurances that the issue was resolved, the same delay has happened again this month.

This shows a serious lack of accountability and professionalism in handling something as critical as salary payments. Customer support has been unhelpful and unable to provide clear answers or solutions.

Based on my experience, I would not recommend Al Fardan Exchange to any company or individual, especially for WPS services. Look elsewhere if you want dependable salary processing.

worst service ever fraud backend team worst worst customer service Even include manager name "Abhijit ghosh" all staff made fake commitments fake promises lack of knowledge and after wasting my one month I have not received the payment and it got stuck now chat support reply after 10 days never seen this kind of service ever very pathetic bad worst for God sake send Money from alfa at your own riSk 😡😡😡😡😡

فرع دوار الساعه الشارقه اسوء معامله و لا اريد التحويل عن طريقهم ابدا
هم يريدون أعمال غير اخلاقيه
بحكم اننى اعمل في شركه سياحه ويريدون دائما التحويلات بطريقه غير شرعيه

Worst exchange, deducting money from my account without my consent, wasted one month to return my money, still in a limbo if i ever get the money back from them, will have to file a complaint for Sanadak

Zero service and no one knows anything.

No information available .. the agent doesn't know the app technical capabilities (alfapay).. bad attitude with the caller (agent thinks the caller is not smart enough and talks down at him). Knowledge of the their app is very limited and promises to call back with a solution is all empty .. no one call back. Very very disappointing service for a very promising product. They need a big change in team members and upgrades in mangement.

I usually transfer funds to the UK, and this is the third time my transfer has been delayed for over a week. This time, it has been more than 10 days, and now no one knows the whereabouts of my funds. The company claims that their correspondent bank is not responding, and they are not returning my money. A heads-up to everyone: be very careful when choosing their services.

Worst exchange in uae. I dont kniw why western union is partnering with them. They deliberately reject transaction without any valid reason and then dont refund for an eternity and keep giving generic answers

Holding money unreasonably. Money was sent to relative through them. After a day of taking my money, they said transfer is rejected without giving reason. 2 weeks after, no response no return. Scam level process.

Worst exchange. You cannot follow up with the WPS team aside from email in which they don't care to respond as well. When you call their helpline, you can only speak to customer service who don't have any idea with your transaction and they will just follow up as well. They cannot transfer you to WPS team or anything.
This don't even deserve a single star.
Been 3 days since they said employees can withdraw the money but then when the employees visit the branch, the branch are saying it's not in the system.

Worst money exchange in the UAE.My company salary process is still under review with them for 12 days. After giving the correct swift file they deposit the money in Al fardan account and then no one is aware where the salary is deposited.My employees are struggling for the whole month without Salary for the whole month.Customer service is poor as they have zero resolution n nobody calls you back.AHT is always 40min +, worst for CSC agents. Money is still with them and no refund until today.12 days we are following up.

Worst money exchange in the UAE.My company salary process is still under review with them for 12 days. After giving the correct swift file they deposit the money in Al fardan account and then no one is aware where the salary is deposited.My employees are struggling for the whole month without Salary for the whole month.Customer service is poor as they have zero resolution n nobody calls you back.AHT is always 40min +, worst for CSC agents. Money is still with them and no refund until today.12 days we are following up.

The processing of employee enrollment to the existing WPS service is too slow, the customer service cannot give an update, it has been 7days now. Said someone will call, email from their side but non has cared to give a status update. Employee Salary is an urgent matter.