Aluminium Trade Windows Reviews 

First class experience, live tracking made receiving my order very easy to manage.

Antony the delivery driver was extremely helpful and efficient as it was a tricky offload.

I would highly recommend

Antony was extremely helpful unloading the item, and assisted with stacking to prevent damage prior to install. Great service, would definitely recommend.

Really friendly and helpful driver! Very easy experience. Thanks Antony!

Delivered with care very pleased

Great delivery experience from Antony the driver . Thank you so much

Truly awful service again from this company. Door/windows initially ordered two years ago when I had multiple delivery issues and major hassle trying to resolve. This order was for a replacement window locks. Advised that it’s not covered by their warranty as the lock mechanism wasn’t operating correctly. According to the owner Karl, the expectation is that for regular maintenance you have to use a silicon spray not just on the visible parts, but actually remove the lock mechanism from the window and spray inside the lock also. I’ve got some 20+ year old windows that are still working great, despite just a silicon spray on visible parts - never had to remove the lock mechanism. Fortunately my windows are easily accessible from ground level, so pretty straightforward to do. I would not want to remove the lock mechanism from a higher floor window, particularly with the little bits that can easily fall out when removed from the frame.

It’s taken over two months for them to avoid the warranty, insist in order a new lock and then take 6+ weeks to actually ship me the lock. No response to multiple emails asking for tracking/delivery details and finally found a package hidden in some bushes, placed on the dirt and propped against a tree in the front garden. Awful delivery and consistently awful service from this company. I cannot recommend them for anyone thinking about new doors or windows. Great at the sales stage and then just sheer incompetence after that all the way from the multiple deliveries to get everything sent out through to the appalling follow up service.

Real helpful and nice delivery guy.

Delivery tracking was perfect. I knew exactly when the delivery was being made. The driver was very pleasant and professional. Job well done. 👏

Very impressed with delivery service. Kept informed so I knew exactly when he would be here. Lovely friendly chap too.

Took longer than stated to send the plans over to me. Quick response when I chased.
Doors look great although can’t be fitted for a week, so don’t know if there are any issues until they’re unwrapped.
Driver was lovely, extremely helpful, friendly, and polite.
He knocked and waited for me to answer, unlike some that bash on the door as soon as they have rung the bell , and sound like they’re trying to break in!
He greeted me with a friendly smile and introduced himself, the company and advised the item being delivered.
110% for the delivery driver from me.
Sure the doors will be great too

Excellent ordering process, easy payment process and delivery promptly and in good condition. Communication is excellent throughout.

Antony was amazing. Had full tracking of the order online and left In a very safe place. Highly recommend .

Great service all the way through the process, and the icing on the cake was a very professional and accommodating delivery driver - Antony.

Would highly recommend ATW to others

What a Super Star Antony was ⭐️ he gave excellent service, made sure everything was OK.

The live tracking was so helpful too!

I would highly recommend

Anthony arrived on schedule and being that it was an early delivery he was very mindful to be quiet as possible while unloading. Very friendly and a pleasure to meet him.

Great price and delivery, thanks Antony.

Good service throughout driver was very pleasant and very helpful will be using trade windows again for sure

Antony who delivered my doors was sound, careful carrying the items, on his own too. He made sure he took great care of the items, placing them safely, and checking if it was all ok.
And he’d had a long day already..
great work!

i ordered my window back in July. Aluminium trade windows quickly responded with confirmation of the order and asked me to confirm the sizes were correct. Since then, and despite numerous attempts (email and live chat) its been impossible to get an update on the estimated delivery time scale (despite their blurb saying this is provided within 72 hrs of ordering). I'm hoping the window is great, if it ever arrives, but I'm not holding my breath as their customer service/support is absolutely shocking

Great tracking app - delivery time was constantly updated and the driver arrived to the minute! Tony was polite, friendly and very helpful. Would def recommend and will purchase again
Many thanks