A fantastic buying experience with Aluminium Trade Windows, right from the beginning right up to the delivery. They even let me change the dimensions of the door that I had ordered days previously. T... Toon meer
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Lees wat reviewers zeggen
Communication, time slot and tracking was helpful. They were carefully transported and the driver was really friendly and went above and beyond. The doors haven’t been fitted yet but they seem to be o... Toon meer
Antony was very prompt, professional friendly and helpful on delivery. Really can’t fault him in any way. Went above and beyond considering access was tricky.
Delivery driver Anthony was brilliant, disappointingly the trickle vents were missing, which took over three weeks and two deliveries to arrive. They were very apologetic, but if correct procedures... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Based in Newbury, Berkshire, we’re a family-run business with over 25 years of manufacturing experience. We offer nationwide delivery on made-to-measure aluminium and uPVC windows and doors – all at unbeatable trade prices. Explore the UK’s largest online range, with over 742 million possible configurations, all fully customisable in just minutes. Our extensive selection includes bifold doors, casement windows, flush casement windows, aluminium windows, commercial doors, and much more. Every product is expertly crafted in the UK using high-quality materials and available in the widest colour range on the market.
Contactgegevens
Unit 1, Ufton Lane, , RG7 4HG, Reading, Verenigd Koninkrijk
- 020 7459 4799
- info@aluminiumtradewindows.co.uk
- aluminiumtradewindows.co.uk
4,6
Uitstekend
474 reviews
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Heeft 55% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great company
Great company, great product. Very efficient from order to delivery. Delivery communications the best I’ve seen.
Delivery chap was extremely helpful.
28 april 2026
Review zonder uitnodiging
The driver did a great job and was very…
The driver did a great job and was very helpful
23 april 2026
Review zonder uitnodiging
Although a day behind schedule due to…
Although a day behind schedule due to the driver hitting a pothole, smooth delivery and polite driver.
Thanks
21 april 2026
Review zonder uitnodiging
First class delivery the driver Anthony…
First class delivery the driver Anthony was so helpful people like him are hard to find 👍
17 april 2026
Review zonder uitnodiging
Great service from start to delivery
Great service from start to delivery
14 april 2026
Review zonder uitnodiging
Friendly and helpful driver.
Friendly and helpful driver.
Thank you
11 april 2026
Review zonder uitnodiging
Delivery driver was great very helpful.
7 maart 2026
Very good service and very helpful
The drive was very polite and very helpful. I was so impressed with him i made him a cup of Coffee and we had a nice chat before he moved to his next drop.
9 april 2026
Review zonder uitnodiging
Great quality and fantastic customer service
The door and window we ordered came on time and are beautiful and well made. The customer service was incredible anytime I needed to chat to someone. I will definitely use this company again and can highly recommend for quality at a reasonable price.
2 maart 2026
Spot On
Online ordering was easy, delivery timescale good, competitive pricing, what’s not to like? Delivery tracking was great and Anthony an absolute credit to the company😊
26 maart 2026
Review zonder uitnodiging
Their communications are abysmal
Their communications are abysmal - don’t reply to emails and if you call them takes several calls to get an answer; they didn’t deliver on time. Product and delivery was good and helpful, good quality it’s a shame their customer service lets them down. Lack of comms and aftercare is a shame. Delivery service was brilliant, driver went above and beyond.
25 maart 2026
Review zonder uitnodiging
Customer service awful
Customer service awful. Door arrived damaged, hard to get through on the phone, advised I had been sent an email saying a new lock was on its way but no email and two weeks later still no lock!! Company did not care my property was unsecured, I have had to source my own lock. Would not recommend.
Despite the reply below advising a replacement was issued, I have yet to receive this! Please provide evidence of delivery as it is now 23.03.26 and no replacement received!
8 maart 2026
Antwoord van Aluminium Trade Windows
Hi Sarah,
Thank you for taking the time to leave a review.
You reported a failed top shootbolt to us, and a replacement was issued promptly. In many cases, this can be reset on site to avoid the need for a replacement; however, we understand you advised that your fitter was unable to do this.
At no point did this issue leave your property unsecured. The door is fitted with a 7-point multi-locking system, and the shootbolt is just one of those locking points.
A replacement shootbolt was dispatched the following day after your email, so we are disappointed to hear that you chose to purchase one independently.
Thank you for your feedback.
Ordered on 17th feb
Ordered on 17th feb. Delivery date set 28th feb to 3rd march. No delivery. Phoned up. New delivery date 13th march ????.
11th march french doors dumped on front of empty property. Luvky that property owner drove past at night and seen them. No glass was delivered.
Phoned on thursday 22th march. Will look into it. Friday 13th delivery of glass.
Inspection of doors, realised yhat there was no door handles.
Phoned up again. Thry will post them ????.
Very very poor and incompitant company.
Im 6o years old. Been building all my life. Never experienced such a poor company
11 februari 2026
Antwoord van Aluminium Trade Windows
Hi Carl,
Thank you for your review.
We notified you via emailed you in advance of your delivery to advise that the doors would be arriving ahead of schedule from our factory local to you, whilst the glass would follow on the originally scheduled date.
We are very sorry for any inconvenience this may have caused.
Easy to order,helpful information when…
Easy to order,helpful information when measuring
21 maart 2026
Great windows and doors
Great service from start to finish, great communication quick delivery windows and doors look great. A*****
15 maart 2026
??? Add ‘Rogue’ before ‘Trade’
I measured for an internal door which has been delivered, however, having been told installation is too complicated for other than an experienced fitter they now totally fail to communicate, emails ignored, calls only ever answered by receptionist and never a call back. I have paid for a survey but cannot get one let alone a fitting, which would then allow me to judge the quality of their expensive product.
17 maart 2026
Review zonder uitnodiging
Antwoord van Aluminium Trade Windows
Hi Tim,
Thank you for your review.
For clarity, your doors were originally ordered online on a supply-only basis at your own discretion. You subsequently contacted us to enquire about installation. Whilst we do cover your area and can offer installation, the process remains the same and requires a site survey, which you arranged and paid for.
Unfortunately, you were unable to attend the initially scheduled survey appointment. As we are currently fully booked for both surveys and installations until mid-April, we are unable to accommodate the expedited installation timeframe you were seeking. As a result, we have refunded the cost of your survey.
We are sorry to hear that you feel you have overpaid for the doors. However, we are amongst the most competitive suppliers in the country, and the purchase was made online based on your own decision.
In relation to your review title, “Rogue”, we would like to clarify that your doors were ordered, processed, and delivered within the estimated delivery timeframe and on the confirmed delivery date. The concern raised relates to installation availability rather than any issue with the supply of the product.
Great Customer service
Delivery was fine and also customer service was great. I had a problem (entirely of my own making) and Customer service immediately contacted me calmed me down and solved my problem. All working fine now. Thanks
9 februari 2026
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