Amazonflex Reviews 

I actually didn’t mind working for Amazon flex untill today I’ve been doing it as a second job for about a year now and to start with every day they asked to see my driving licence, I took a 4 month break and when I returned 2 months ago I have not been asked once so I just assumed they was not asking anymore so took my licence out of my car I turn up today and they ask for it I explain what I assumed they said it was the rules so I said ok you need to make sure your staff are being consistent with implementing these rules as you are sending mixed messages I was told that 100 percent of the time drivers are asked for their licence and that I am a lier the manager at the barking depot actually said he thinks that I am lying I mean why would i lie I am now going to get video evidence and prove that I am not a lier like he witnesses every driver being asked for their driving licence there was even another driver there picking up there parcels and o asked her do you get asked for your Drivers license she confirmed no but I did today the manager just walked away no apology no nothing for calling me a lier very unprofessional and un helpful in my opinion

Lately the customer support have stopped actually supporting you.
They tell you that you fail to return “undelivered” packages to the depo even though you did not have any undelivered packages. When you contact support to notify them of their mistake they email you back basically calling you a thief and putting a bad mark against your status

Account being suspended, no support whatsoever.

I have been working as amazon flex driver for months and that's my only income.

My account have been suspended since 20JAN2024 asking me to submit the proof of right to work.
I have uploaded it and I have been told to wait 3 working days for a result. I have receive no update after that.
I called the support 3 to 4 times, they asked me to wait 2-3 days everytime we spoke. There is no update as expected.
I have also sent emails to them, but there is no update either.

Now I have no source of income due to this matter and this stressed me a lot..

I hope there can be someone to contact me and fix the account for me please..

I wouldn't bother to work for this company, very low pay rates, less than 7£/hr after expenses, these should disappear from the market, they take local jobs and businesses out, nobody should work for them! If you do a block of 2 hours you end doing 4 hours around, thats a part-time, paid 31£ to do delivery in center of London, from there 4 hr of running engine, calculate petrol, insurance, time, the authorities don't bother to do any checks, so people are enslaved without options, if you would all stop working for them we could create a better world, avoid also shopping from their marketplace. This is against any human rights, app working bad with location problems, you must wait or make hundreds of meters to other location so you can close the job, heavy packages, I broke my back and also my car wheel bearings with their water!

Been doing Amazon flex for about 18 months. I’ve now decided to stop. Here are in my opinion the good and bad points:

Good points:
Weekly pay.
Pick your own shifts.
Cancel them with 45 mins notice.
Goody bags during winter.
You do get rounds which can take you half an hour.
Depot staff are nice.

Bad points:
Completely destroys your car.
On occasions you do over 100 miles in one round.
Fuel costs are crazy so hard to earn a decent amount.
Having to have their mandatory insurance ontop of your own which is about £15pm.
Lots of thieving customers which you get the blame for.
Rough areas.
Dogs attacks.
Fighting for rounds with lots of immigrants.
Maximum hours of 24 per week so you can’t really earn much over £300pw.
Obviously paying tax which really doesn’t make it worth it if you already have a job and do this on the side. Tax and petrol will leave you with a few quid an hour.

All in all it’s ok hense the 3 star review but I do think the cons weigh out the pros so sadly it’s not for me anymore.

Slave labour after fuel costs and maintaining your car.
Hardly any local drops because their stupid elastic vans that break down, do those easy routs.
Issue blocks passed pickup time and then then penalised you when you realise you can't get to the pickup point in time.
They won't listen to you.
They don't care.
Most of the staff are rude and like robots.
They send you to the back of beyond down roads that you need a 4x4 and can damage your car.
I could go on but this is should be a enough of a warning ⚠

The system they use is absolutely useless! You will never be able to make a living from this app because you have no idea when you are going work! So today I wake up at 4am and they have no offers all day till the afternoon.

So I have to wait for 7-8 hours how can you make a living like this the answer is you cannot !

Zero stars if it was possible. Shambles of a company with the same stupid response to emails. They don’t even read the emails just reply with the same thing all the time. Thats me waiting over 3months to join but if its hassle getting a human proper response from them then who knows what it’ll be like working for them! Nightmare. I’ll avoid.

I had multiple issues with flex and the most recent one was this

I was verbally abused and assaulted by a station staff manager. Which was recorded and been handed to the police.

This was over the fact I refused to take a parcel due to it having invalidated my insurance, but the staff member was very rude then assaulted me.

Customers should know the reason why parcels are showing as attempted because they expect us to deliver so many parcels within the time slot they given us and most of us won’t work pass that time slot as the rate of pay is crap £47.50 for 4 hours of work, if you take into count insurance, fuel, vehicle up keep cost the driver is working for about £4.00 per hour if that.

I have now deleted the app and refused to do any more deliveries for flex.

Probably the worst customer support team you will even see. They are incompetent, they don't speak english, you have to repeat the same thing 10 times and they still don't understand you. The customer service team is HORRIBLE!!! Stay away, its a waste of time

What they sey and actual is different, after i passed all the check ups and taking all my privet detail information i wait for 5 months with out any answer

This is a what we called modern day slavery. If you do this job, you are paying amazon to work for them. It is a complete waste of time. You can't even make money to buy a bottle of milk.

If I could give 0 stars I would. Their operation is awful as they have confirmed in multiple emails that they don’t care about their workers. Recently got robbed as I had my account disabled without any form on warning so therefore I wasn’t able to complete further delivery blocks which caused me to be underpaid, they refused to reimburse or compensate me for their fraudulent acts and money that is clearly owed to me. Bad communication and they have bad management. The onboarding support team are even worse.

Amazon flex contact number 08081453757 is awful. They answer. You provide the error code (am o-o) they hang up. They seem to be from South Africa. There's no alternative to report this abuse.

My sibling had been ripped off by sub-contracter who works at Birmingham Tysley DB12 Depot
Nobody at Amazon flex has replied to me via emails/calls etc !!
He was TOLD that he HAD to over 300 drops a day And still is waiting to be Paid. But the sub contracter starts to make excuses about Amazon accounts is to blame etc
Shifting the blame , despite trying to contact DB13 warehouse I have yet Not been contacted
NOBODY SHOULD WORK FOR SUB CONTARCTORS THERE.
YOU WILL GET RIPPED OFF !!

Had an incident in Orpington warehouse were my 2 tyres was slashed by their metal drive through.
Amazon flex claim department taken car away for over 5 days because of the bank holiday weekend, only just to find out that they think it wasn't a fault of the road but the bright new tyres from michelin. We then end up inspecting the tyres nd it was not a faulty tyre....
Try to ge hold off them for the claim again will take me another day just on the phone!!!!
So useless in answering and instead of blaming everyone el they should start helping their drivers who are doing the job for their customers, or we all need to start going on strike and take them to court for discrimination and damaged Vehicles!

Can I give -5? I am flex driver for a year. It is so rubbish everyday I have to spend 8-10hours for taking a block. But now, Because of the CAPTCHA. I have used 20hours for just a single block. Rubbish company

Been a slave for Amazonflex for 3 years, now a free man.
Modern Day Slavery. You are Slave/ Flexible Worker, Driver Support are Slave Drivers and Head office Slave Masters. You have no say hence you're diverted to A.I via mail. The money you get is significantly less than minimum wage when you add up the cost to complete deliveries and back home and they Neither pay for the fuel cost to deliver nor to return back to collection location then back to your home. The practice is actually very morally wrong and perhaps evil, even more so in these times.

just ridiculous. The application process is gaslighting at it’s finest.Just when you think you’ve finally made it they’ll ask for more documentation & more & more & more. It’s never ending and stressfull. So far they’ve had driver’s licence, a code to validate drivers licence, marriage certificate, background DBS checked…. All passed phew, so I thought that’s it I’m done. then I get a notification wait no….no we need birth certificate (i didn’t have it so paid £50 for expedited copy) rejected now need UTI ref on official letter from HMRC rejected, now need national insurance card (can’t find it as no employer has EVER asked for it before) effing joke. 3 months in British citizen my whole life, can’t get validated. Why can’t they just ask for everything up front before you even start. Forget it. I’m moving on. Short of my DNA, house & head on a silver platter, I don’t know what more they could need.

Wish there is a way to give negative stars.

I completed a block in particular area and that area had specific entry fees. I wasn't aware of that fees and now I got a penalty charge for that. I mentioned Amazon flex that they should told me about the toll which have to paid by driver. That toll was just for entering that area.

Now, its been more than three weeks but Amazon team is literally playing and not responding on the matter.