Antler Reviews 

Wonderful company. Wonderful products. Fantastic customer service!,!

I very rarely write reviews, but after my recent experience with Antler I felt compelled to share mine, as the whole experience has left a very sour taste in my mouth.

I purchased an Antler hard-shell suitcase in 2023 because I believed I was investing in a premium, high-quality piece of luggage that would last for many years. After approximately three years, the hard shell has suffered significant structural damage — a corner has cracked to the point that a substantial section of the outer shell has completely broken away, leaving a hole and exposing the material underneath.

I contacted Antler expecting that such a significant failure in a relatively expensive suitcase after only three years would at least warrant some assistance. My warranty claim was declined because the damage occurred during air travel and Antler determined from the photographs that it was most likely caused by external handling.

I completely understand that no suitcase is indestructible and that airlines can damage luggage. However, luggage is specifically designed to travel, including being checked on aircraft. I would reasonably expect a premium hard-shell suitcase to withstand the normal realities of air travel for considerably longer than three years.

What disappointed me just as much as the failure of the suitcase itself was Antler’s response. I asked for the matter to be escalated and explained my concerns about the durability of the shell. After a supervisory review, Antler maintained that the damage was consistent with external handling and declined to offer a replacement, repair, refund or even a goodwill resolution.

Antler prominently promotes the quality and durability of its luggage and offers a lifetime warranty on eligible suitcases. My experience has unfortunately made me question how meaningful that warranty is in practice when significant structural damage occurring during the very activity the product is designed for can be attributed to airline handling and excluded.

I chose Antler because of its reputation and was prepared to pay more because I expected better quality and longevity. A suitcase lasting approximately three years before suffering this level of structural damage falls well short of those expectations.

Unfortunately, after both the product failure and the way my claim was handled, I have lost confidence in the brand. I won’t purchase Antler luggage again and, based on my experience, I would no longer feel comfortable recommending it to friends or family.

Prompt delivery - the cases look great. Thanks

Easy to find what I wanted and easy to order. Bag came quickly and in perfect condition. Love my bag it caters for everything I need it to. The quality is good and it hold a lot more than you think.

100% perfection all the way! Super fast delivery service. Tracking provided. Secure packages. The bags are awesome quality. Ansolutely brillant.

Very happy with my purchase . No problems navigating the site . Great quality were for a gift. Quick delivery
Thank you .

I ordered the wrong size suitcase - it was super easy to return it and get another sent out.

Great sale price for the items we bought. We love them already can’t wait to use them on our future travels

Great product, quality and aesthetics. It was also sent quickly with no issues. Love my new backpack!

Great product. Quick delivery.

Quick delivery

I recently purchased two Antler suitcases for an upcoming five-week trip to Europe and have been very impressed with the experience.

The luggage is lightweight, sturdy, and well designed, offering a great balance between durability and portability. The pricing was competitive compared to other premium luggage brands, and the ordering process was straightforward.

Delivery was prompt, and both cases arrived well packaged and exactly as described.

Based on my experience so far, I would definitely recommend Antler to anyone looking for quality luggage at a reasonable price. I'm looking forward to putting them through their paces on my European adventure.

I bought the incorrect size firstly and the return process was very easy and the staff member extremely helpful. Fantastic customer service. Bought the correct size and delivered very quickly.

Quality product (medium Logo) but none of the instructions for setting the lock matched the actual tsa lock. An hour later l found the correct instructions buried in Google and located the tiny ‘change button’ almost invisible on the upper side of the lock.
This would be an easy fix for Antler who otherwise make nice stuff and regularly run sales, e.g. mine was 50% off.
Pete

Easy to use website. Delivery was fast. Had a range of colours and sizes.

Just exactly what i wanted, light and sturdy made for one purpose at a great price.

Great little backpack. Perfect for my Bali trip.

I love my new luggage. Very stylish, spacious and comfortable to carry. I love the detail and quality materials.
The prices were great, I was able to buy with a discount so bought an extra piece. Parcel arrived in good time, well packaged. Now ready for my next adventure.

Prompt delivery and item was exactly as described - the Extendable feature is fantastic and allowed me to travel abroad with only carryon recently

Antler delivers impressive quality and reliability.Their luggage is light weight ,durable and thought fully designed making travel smoother.The materials feel premium the build is solid and customer service is consistently professional.I highly recommend to anyone