Appliance Repair Expert Reviews 

I was charged $282.50 ($250 plus tax) for a washing machine door spring that took only 15 minutes. The technician simply adjusted the door spring with no parts replaced and no complex work done. The invoice shows $250 for labour with vague documentation that just says “fixed the issue” with no technical details. Standard rates in Ottawa for this type of service are $130-220 total, so I was overcharged by approximately $100-150 for basic work that any technician could complete in minutes. The company didn’t provide upfront pricing disclosure and has non-refundable labor charges buried in fine print. They have an F rating from BBB with 178 complaints filed against them. Always get a written quote before allowing any work to begin. This company targets customers who don’t know market rates. A 15-minute spring adjustment should not cost $250. Service date was January 16, 2026, invoice number 26019286. Do not use this company.

This is my first review. I feel compelled to post a review. The technician was to have arrived within a time window. One hour after the time window, I texted to see if the technician was still showing up. I received no response. I did get a bill for the NO SHOW. As well, I have now been threatened by the company's collection department. They should concentrate on service rather than collections.

I got a good technician and came within 2 hours of booking the appointment. He was Russian, and wasn't super friendly, but did a good job. However, he charged me $320 for a LG Drain Pump that should have costed me $55.44 via Appliance PartsPros.com. Wow, 500% mark up!? Also they cost $99 for the diagnostic, unless I accept the job, then the diagnostic is included. For about 1 hour 15 min of work, costed $300. My total bill was $620!! So I called Appliance Repair to complain. Long story short, they hung up on me. Appliance Repair Experts are just a service who looks for jobs and gets paid by vendors. In this case, the Vendor Was: Reliable Appliance Services, Inc. on 324 Coogan Way, El Cajon, CA 92020. I called them and the dispatcher agreed I was overcharged, and should hear from a supervisor tomorrow. I'll see. From a principal standpoint, I'm concerned about others who will get taken advantage of.

Simply put this company are nothing more than scam artists. They will provide prompt attention on the initial visit. Charge you for the initial diagnosis and deposit on replacement parts only never to return. Stay away from this company.

This company did not honor their quote. Changing hoses on a washing machine required two visits, a month apart for which I was charged $200.00 + twice. A request for a detailed invoice identifying labor and parts was not provided, even when requested twice. Customer service is unresponsive. DO NOT hire this company.

This company is the absolute worst and they don't care as American Home Shield (AHS) will keep using them. 5 times the repair person came out and refrigerator is not fixed. Slow leak and tech bolts out the door as soon as done and says working even though have pictures of puddle around refrigerator to prove otherwise. Manager is brain dead. Said fixed as well per tech even though I offered to send pics. Then said let the leak continue until next time until tech arrives - I said so get water all over the kitchen until he arrives - she said yes. Dumbest thing I have ever heard...let water do damage so we have evidence. Never been through a more brutal run around then dealing with them and AHS and problem not fixed. No wonder their phone number ends in 666 - they are the devil!

Technician showed up and tested the speed oven by turning it on. The problem did not present so he confirmed we should continue to use it. The next day the microwave oven stopped working. The problem is it's been 3 days and I still have not had a call back from the company wanting them to return to repair the issue. Basically threw $150 down the drain with these guys. DO NOT RECOMMEND this company if you want decent service.

I am very disappointed with this company. I scheduled a technician to inspect my dishwasher, and he came the same day, identified the issue, and said he would return the following week to complete a simple repair. On the day he was supposed to return, I messaged him asking if he was still coming, and he replied that he would come “tomorrow” — without asking if that worked for me, and without any apology. The next day, he didn’t show up at all. The problem was simple and could have been fixed quickly by a reliable company. This lack of professionalism is unacceptable. I do not recommend this service.

It’s not even possible to leave a review for them on Google.

Total scammers, stay away at ALL costs. They replaced my dishwasher motor, it worked for 2 washes then didn’t work again. It took the guy 2 weeks to come back and look at it - when it took them 2 days to replace the motor and get paid $600 - he told me it broke again and that I’d be refunded. Still haven’t been refunded, the company isn’t answering my calls or emails nor is the “technician.” Do your research!!! Do not go with these people, they will take your money and leave you with a broke appliance!!!

Add me to the list of unsatisfied victims. Way overcharged when the promise to remove diagnostic charge upon agreement for repair was neglected. Got charged for everything... and 3 months of waiting for reimbursement for nothing. I am very disappointed and feel taken advantage of. absolutely not recommended at all.

This company is a SCAM!!! They come in and do a diagnostic on your appliance and tell you need a part. They give you a cheap used defective part that keeps breaking down while you think you are paying for new parts. We paid $734.50 to have our fridge fixed from icing and they did not fix the issue. They delay in getting back to you so your 3 month warranty expires as happened to us. When you call customer service or email them you get a rude guy by the name of Benjamin who will talk over you and then hang up on you. Save yourself the time, money and mental anguish by not hiring them you will regret it like we have. This is a SCAM Company and they are unethical. I am reporting them to the Better Business Bureau.

Scam Artists- What they do is they preform a "pre-diagnostic" and charge you for the bogus visit. Then they get you to purchase a part in advance and purposeful delays with that prepaid part play out. This is not a real business but a scam mechanism Do not use. They need to be shut down and jailed.

The technician fumbled about trying to fix the problem then after trying something he wasn't confident in lasting, pressed us later that evening for immediate payment, which we promptly attended to. The next day it was clear the issue wasn't fixed. Since then (4 months ago), we. have tried to get a refund. The follow-up customer service and response to endless phonecalls and emails went unanswered. I would warn ANYONE from engaging any business with this awful excuse for a repair service. DON'T DO IT!!

Terrible experience. I received two rude calls today from their customer service director, Benjamin. They charged me $135 for services that were never provided. Benjamin said he would waive the charge and even give me a $30 credit—but only if I left a 4- or 5-star review on their website. I told him I don’t want any credit and won’t post a fake review; I just don’t want to be billed for something they didn’t do. He told me to expect the bill and hung up on me. The issue started when my fridge made a buzzing sound, and I called yesterday and they had same day service available. Half an hour later, the noise stopped, so I called back and canceled, as there was nothing for a technician to inspect. They said it was fine. Now I’ve been billed anyway. Unethical and unprofessional behavior—offering bribes for reviews and charging for services not rendered.

DO NOT TRUST THIS COMPANY!! They have changed names in Kelowna and seems like a common theme for them due to the reviews and fake reviews in their website. Over a year ago I tried to cancel them for three days. Phone calls emails and never responded. A person showed up and I told them they were csncelled. The next day the threatening calls and emails started saying they are sending to collections over $144 call out. I have requested a signed contract which was never provided and have submitted a claim to consumer protection. What ever you do, stay away!

Our freezer had stopped cooling. We explained the problem and booked a technician through here. The technician did a very quick check of the freezer and said it needed coolant but another tech would have to come to do the repair. The tech told us they did a temporary fix and it would cool until the other tech came out. We were charged $130 and the tech said that it would go toward the repair when it was completed. The freezer did not work at all after they left and the company did not send another tech. After repeated calls, they finally said that they didn’t have a tech to do the repair. They refused to give any type of refund and we have emailed the manager multiple times without a response. Don’t waste your money, call someone else!

Update: The quality manager finally contacted us and offered a refund. We are waiting for it to be processed and will confirm when it has been.

They are scammers, I cancelled my service app in 10 minutes after booking the appoinment because of an emergency for my son in the school but they sent me a bill of $100.00 for the cancellation

Scammers DO NOT USE Their website portrays a reputable company but they are not. No real google reviews, customer service doesn't call back, no interest in repairing problems.

The guy that came out tried to rip me off by sending me downstairs to turn off the power in the mean time he said he took out a part which he showed me and put in his tool box and I took it to keep it. When he left after giving me a hefty bill I checked to see if the part was from my fridge ( because my fridge is fairly new and the part looked dirty) and it ended up it’s not even from my make of fridge. I call the guy who’s number I had and told him I was going to report him to the police if he didn’t refund me my money and he apologized and quickly e transferred me my money. Total crook!
It’s been a while so I can’t remember the exact date but I did report him to the police.

Although Appliance Repair Expert was quick to answer my service request and send a repair person, the overall service was not satisfactory. A broken drain pump was blamed for my problem and replaced at vast cost. My washing machine is however still leaking after multiple call backs and I have come to the conclusion that these guys are either a fly-by-night operation and/or does not know what they are doing. $500 later and I still have a leaking washing machine. TO BE AVOIDED!