Appliance Repair Expert Reviews 

Warning: Once they take your money, they don't care. This has been the worst experience I've ever had with a company. If you're reading this, I strongly suggest finding a different provider.

It's been over a month, and my oven is still not properly repaired. The technician, Tom, insisted I pay upfront when he first assessed the issue, which I did. However, it took him two weeks to return, only to forget crucial parts. He came back a week later and partially fixed the oven, but it's still not fully functional.

The most frustrating part is that Tom never responds to my calls or texts, despite having read receipts on my messages. Additionally, customer service never returns my calls. They seem only interested in taking your money and have no interest in solving your problem.

Better communication would have made a world of difference. Save yourself the headache and avoid this company at all costs.

I just had a horrible experience with Applian Repair Expert, which made me feel so regretful for not checking the customer reviews here or on other platforms before booking their service. I only looked at the reviews on their own website, which were pretty good. The whole story with the technician was so disgusting. Even though I want to move on from the bad feeling about them, the technician's behavior was dishonest, and his excuses for not bringing the necessary control board (I paid the deposit for the main control board and the second control board, but he only brought the second control board with him) to fix my refrigerator were ridiculous.

He told me he replaced the defrost thermostat, for which I also paid a deposit, for my small refrigerator. When I asked him where the old defrost thermostat was, he pointed to a brand new one. I asked him why it was brand new, and he told me he brought two defrost thermostats. Then he got mad at me for asking him where the old part was. The whole process of repairing my refrigerators was so weird. Before his arrival, my main refrigerator was still cooling, although it had an error code. It stopped working and could not even be turned on anymore after he tried to fix it and before he left. So I had to buy a brand new refrigerator. The whole procedure of dealing with the technician was time-consuming and a headache for me, totally wasting my time and energy and making me exhausted.

Anyway, my conclusion about the company is that I wish I had read others' feedback here earlier; then I would never have gotten involved in doing business with them!

Stay away from this company! I paid for a technician to come and look at my dishwasher that wouldn't drain. I was told it was a diagnostic visit and the money I paid him would then be applied to whatever work he did. I stupidly paid him $140 for his visit. He told me he was ordering parts and would return in a couple of days. Then he disappeared! Didn't show up, wouldn't return calls or messages. Total scammers! Be warned.

I recently had my dryer serviced by a technician that may have been dishonest and may be disreputable. If you live in the Surrey, B.C. British Columbia area: Please be warned. I paid 268 on credit and another 268 by cheque for repairs. I thought it sounded a little high but the technician said that the parts came to the same amount as the labor and that he will provide all the details on the receipt. The day after I paid I called the head office in Ontario and asked how much the parts are for my dryer. They told me that the parts are generally no more than 60 dollars and that the company also doesn't accept cheques. Shame on me once but not shame on me twice! Heed my words! I don't recommend this company. (Appliance repair expert)

Beware of this company! Our experience with them has been nothing short of a scam.

After contacting them for an appliance repair, a technician claimed a special-order part costing $500 was needed for the fix. We paid promptly, but the company failed to deliver the promised service. Despite numerous calls, we were repeatedly transferred or hung up on, making it clear that this is a deliberate tactic to avoid accountability.

What makes this situation even more infuriating is that we sought a second opinion from a legitimate company. To our surprise, they fixed the issue by simply cleaning the pump, and the replacement part quoted by the scam company never needed to be replaced.

Our advice: steer clear of this company at all costs. Save yourself the frustration and potential financial loss. It's disheartening to see such unethical business practices, and we hope our experience serves as a warning to others potential financial loss. It's disheartening to see such unethical business practices, and we hope our experience serves as a warning to others

They are scammers. You send them money for the part that is supposedly defective. Then they dont answer the phone or hang up on you. They tell you to ask for a refund or that they will call you back but no one ever does.

I called for washing machine. The technician showed up the next day. I paid for the diagnosis and then the technician told me I had to e-transfer $250.00 to him in order to get the part. That was 8 weeks ago. Every time I call they hang up. I asked for my money back and they told me I had to email a complaint. The technician is not returning my calls either I lost almost $400 and still have a broken washing machine. They also call you after the technician leaves to ask you if you are happy with the service. They offer you 15% discount if you put a good review. So don’t believe the good reviews

FRAUDULENT COMPANY STAY AWAY: B.S. DIAGNOSIS, NO OFFICIAL WRITTEN QUOTE, USURARY MARKUP ON PARTS, HANG UP WHEN YOU CALL TO COMPLAIN. ALL POSITIVE REVIEWS ARE FAKE -- YOU CAN TELL BY THE WAY THEY ARE ALL WRITTEN IN THE SAME STYLE. Called for service on an electric oven and received a rapid call back. "Technician" came at the appointed time. NO DIAGNOSTIC TEST PERFORMED. Turned the oven on, opened door and placed his hand near the element (which was cold, the reason for the service call). Then said both heating elements had to be replaced. No testing with an ohmmeter (he didn't pull the oven out of the cabinet). DID NOT PROVIDE A WRITTEN QUOTE -- SAID IT WAS AGAINST COMPANY POLICY!!! Later texted a deposit amount we needed to pay to have the parts ordered, which would take 3 months. The stated amount was $879.63 (for 2 elements). THE ACTUAL PRICE FROM THE BRAND'S OFFICIAL LOCAL PARTS DISTRIBUTOR: $275.85. SO APPLIANCE REPAIR CHARGES A 320% MARKUP. Even worse, the "diagnosis" was wrong -- all 3 elements are in fact functional (the oven has 3, not 2 elements as claimed by the pseudo-technician). The problem was a defective control/relay board. I called to obtain a refund on the "diagnostic visit", if an agent answers, he promises to transfer the call but hangs up; if you call back, they hang up immediately. LIARS, THIEVES, AND INCOMPETENT.

Update: I received a request for additional information so the company may actually determine my complaint is “genuine” (!) and also address my concerns directly. Are you kidding me? A follow up more than 2 years after the event?!? This only reinforces my previous conclusions: STAY AWAY FROM THIS COMPANY.

Do not hire this company. The same thing happened to me. They do the diagnostics but never come back. I’ve been waiting over a month. The part that needs to be replaced is available, but he does not come back to install it!

This company SUCKS!!
Please do not contact this company as there is no customer service.
I called when my microwave broke down my ice maker.
They came right away on Sept. 05/2023. But the installer said he is waiting for the part. When we contact him he is going to call back to let us know what is going but doesn't. He finally got the part came to install and they ordered the wrong one.
Long story short it is now November 10th and we are still waiting for a phone call or a part.
I again say the company SUCKS!

The company treated us terribly. Communication behaviour is unbelievable bad. Washer is still not working after 3 weeks.

They have the worst customer service on the planet. The technician comes to your home takes the money for the visit and you never hear from him again. I called head office they got him to call me and schedule another appointment which he never showed up to. They were rude, unprofessional, and unqualified. If I was guessing the entire process is just a scam.

I paid for diagnostic, I was told the problem was the drain and to call a plumber, the plumber looked at the drain, it wasn’t the problems when I called back they refused to come back to diagnose the problem unless I paid another $150! I asked why I should pay again when they were wrong the first time, they told me that’s their policy and if I want to complain, I need ti email them.

Do not use this company… at least not in Vancouver.

I had paid on Feb 02,2023, for the “ Diagnose and repair of your existing appliance.“ to date I have not had the appliance repaired.

My experience with customer service has been frustrating at best and requested a refund totalling $224.00.

This has been my journey with this company:

- initial request for a repair person was made Feb 1st and the repair person, arrived the next day.
- on Feb 2nd he showed up to take a look at my broken washer door. At this point he stated that getting a door would be preferable to a new lock because a new lock would take 3-5 weeks to procure. He said he could get a new door by Sat. At this point I paid the attached invoice in good faith that he would be back with the part.
- on Feb 4th he arrived with his assistant and a door lock, not the door he has previously told me he could get. They tried to fix the door mechanism but failed. He rudely told me that this was a complete waste of his time. When I asked when he would be back with the correct part he said in two days.
- I waited and on Feb 9th I sent a message to his phone at 10:30am requesting an up date and again at 5:00pm. He responded with “The parts available Saturday”
- I waited all day on Feb 11th, he did not call nor message me nor respond to my inquiry about when he would be fixing the washer.

As of todays date I’m still waiting, I did try the home office number which rang about 6 times and then hung up on me. I further left a message on the website and email with no response.