My engineer was efficient and assured me that the problem would be resolved and it was. He is an asset to Appliance Serve. Happy that he could help.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I phoned after my washing machine started being very loud when in spin mode. The whole process was smooth and easy from the first phone call. I was kept informed at all stages. The Engineers turned... Toon meer
Bedrijf heeft geantwoord
I reported a problem with my washing machine. I was contacted the same day with an appointment for the following day. The engineer arrived punctually. He was friendly and helpful. He tested the ma... Toon meer
Bedrijf heeft geantwoord
Waited 2 weeks for 4 parts but that was ok as expected. Didn’t like first engineer who came to assess washing mashing machine, very cheeky,rude and unhelpful. Scott who came to fix washing machine w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Contactgegevens
3 Poole Road, BH2 5QL, Bournemouth, Verenigd Koninkrijk
- 0800 411 8899
- info@applianceserve.co.uk
- applianceserve.co.uk
4,7
Uitstekend
651 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Replacement cooker
Issues resolved regarding cooker size and appropriate model being sent.
20 mei 2026
Review zonder uitnodiging
Antwoord van ApplianceServe
Hi William,
We appreciate the honest feedback on your experience.
Many thanks
Justin
Bee rang me today to update me on the…
Bee rang me today to update me on the replacement of my tumble dryer.
She was extremely helpful. Very pleasant to talk to. And sorted the arrangements swiftly and efficiently.
19 mei 2026
Review zonder uitnodiging
Antwoord van ApplianceServe
Hi Caroline,
We're delighted to hear this feedback and that your journey was a positive one!
Many thanks
Justin
Everything about this went absolutely…
Everything about this went absolutely great with the communication from the insurance company down to Terry the guy that sorted and delivered our items,he was polite,helpful and just brilliant at keeping me updated regarding sourcing the correct items and just when he would deliver them so all in all a great service from start to finish.
This was a great experience and this day and age is a refreshing change so hats off to all.
19 mei 2026
Review zonder uitnodiging
Antwoord van ApplianceServe
Hi Mr Meanwell,
We really appreciate the feedback on your experience with us!
Many thanks
Justin
Great service,would recommend all day…
Great service,would recommend all day long 👍😊
14 mei 2026
Review zonder uitnodiging
Antwoord van ApplianceServe
Hi Michael,
We are delighted you would recommend us!
Many thanks
Justin
A quick response to the problem and the…
A quick response to the problem and the electrician was on time and fixed the problem quickly
14 mei 2026
Antwoord van ApplianceServe
Hi Janet,
This is great news your appliance could be fixed promptly.
Many thanks
Justin
My contact with Appliance Serve very positive
My contact with Appliance Serve was a lovely bubbly lady called Chi Chi.
She had a bubbly personality and was very helpful in booking my repair. She was a joy to speak with.
12 mei 2026
Review zonder uitnodiging
Antwoord van ApplianceServe
Hi Molli,
We are really happy to hear such good feedback!
Many thanks
Justin
Took a while because of Easter etc to…
Took a while because of Easter etc to sort my fridge out but when they arrived at a decision to replace it it was sorted swiftly.
8 mei 2026
Antwoord van ApplianceServe
Hi Julie,
We're happy to hear that the Fridge replacement could be organised!
Many thanks
Justin
They sorted out the problems really…
They sorted out the problems really quickly, and the new dishwasher
28 april 2026
Antwoord van ApplianceServe
Hi Mrs Wallis,
We're pleased your Dishwasher issue could be resolved!
Many thanks
Justin
Took one month to repair our washing…
Took one month to repair our washing machine
parts took longer than anticipated to arrive n when they did arrive the engineer came to fix more parts were needed !!!! So more waiting Why was it not checked properly the first time !
Literally a whole new washing machine was installed with new parts !!!
I phoned to share my disappointment was reassured someone will call back NO ONE CALLED BACK !!!
I shared a concern stressful time in my life due to illness…I did not need this extra stress but sadly no one cared or bothered to check in !
Had to use n pay for laundry washes …
Very very disappointed ☹️ the engineer couldn’t care less very unpleasant experience
28 april 2026
Review zonder uitnodiging
Antwoord van ApplianceServe
Hi Yasmin,
Thank you for taking the time to share your feedback. I’m very sorry for the delays with your repair and for the lack of a call back after you got in touch.
I understand how frustrating this must have been, particularly at a difficult time for you, and I’m disappointed that we didn’t provide the level of care and communication you should expect.
I’ve escalated this to your Case Manager, who will contact you directly to discuss your concerns and what we can do to put this right.
Kind regards,
Charley
The engineer was very nice and…
The engineer was very nice and pleasant,and very helpful.
22 april 2026
Antwoord van ApplianceServe
Hi Eunice,
We are happy to hear the engineer could assist you.
Many thanks
Justin
Antwoord van ApplianceServe
Hi Dawn,
We are happy to hear the service was smooth and effective!
Many thanks
Justin
Brilliant service very fast call out…
Brilliant service very fast call out and working the same day as scheduled
25 april 2026
Review zonder uitnodiging
Antwoord van ApplianceServe
Hi David,
This is great that your appliance could be seen to so promptly.
Many thanks
Justin
Washing machine repair
Repair was undertaken quickly and efficiently
27 april 2026
Review zonder uitnodiging
Antwoord van ApplianceServe
Hi Dawn,
This is excellent news!
Many thanks
Justin
Very helpful from Ali who asked…
Very helpful from Ali who asked aporopriate questions agave proper information
27 april 2026
Review zonder uitnodiging
Antwoord van ApplianceServe
Hi Sean,
We are pleased we could help resolve your query.
Many thanks
Justin
Amazing
Bee, customer service staff member, was very polite, friendly and helpful. The call back service is fast and time saving.
25 april 2026
Review zonder uitnodiging
Antwoord van ApplianceServe
Hi Marina,
We are so pleased to hear this great feedback.
Many thanks
Justin
Bee was great she listened
Bee was great she listened, advised and sorted out my replacement oven with good grace and humour. It is rare to have such a smooth and pleasant interaction nowadays, making this stand out.
21 april 2026
Review zonder uitnodiging
Antwoord van ApplianceServe
Hi James,
We are delighted to have such feedback on your experience!
Many thanks
Justin
Technician arrived on time and did the…
Technician arrived on time and did the work efficiently.
16 april 2026
Antwoord van ApplianceServe
Hi Donald,
We are delighted that your appliance could be fixed.
Many thanks
Justin
Had to call to book repairs
Had to call to book repairs, spoke to lovely Chi chi she was extremely helpful and ran through troubleshooting, but needed to book engineer. She was so helpful and polite, great interaction 10/10
15 april 2026
Review zonder uitnodiging
Antwoord van ApplianceServe
Hi Angie,
We are pleased the service was a positive experience!
Many thanks
Justin
The whole repair process went smoothly from first contact with the call centre to the repair…
From calling the contact centre to the actual repair the whole process went smoothly. I gave them a list of my days off which vary every week and they sent through a confirmation email and text almost immediately . Then the night before I received a text from hotpoint with a 3 hour time slot. The engineer was courteous friendly and jovial and turned up on time. He completed the repair very quickly and hoovered up the dryer fluff before putting it back together. Very pleased.
13 april 2026
Review zonder uitnodiging
Antwoord van ApplianceServe
Hi Liz,
We are delighted the process was smooth and efficient for you.
Many thanks
Justin
I was very pleased with the service I…
I was very pleased with the service I received from chi
Chi she was very help full SHE SORTED OUT THE QUESTIONS I ASKED HER ON THE NEW APPLIANCE I CHOSE FROM APPLIANCE SERVE WHICH WAS A REPLACEMENT WASHING MACHINE
10 april 2026
Review zonder uitnodiging
Antwoord van ApplianceServe
Hi Ann,
This is great news that you received your replacement appliance!
Many thanks
Justin
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