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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

My engineer was efficient and assured me that the problem would be resolved and it was. He is an asset to Appliance Serve. Happy that he could help.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Waited 2 weeks for 4 parts but that was ok as expected. Didn’t like first engineer who came to assess washing mashing machine, very cheeky,rude and unhelpful. Scott who came to fix washing machine w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I reported a problem with my washing machine. I was contacted the same day with an appointment for the following day. The engineer arrived punctually. He was friendly and helpful. He tested the ma... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

From calling the contact centre to the actual repair the whole process went smoothly. I gave them a list of my days off which vary every week and they sent through a confirmation email and text almo... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Reparatieservice voor huishoudapparatuur

Geschreven door het bedrijf

Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

652 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,7

Alle reviews

(652)

162 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I was very pleased with the service I…

I was very pleased with the service I received from chi
Chi she was very help full SHE SORTED OUT THE QUESTIONS I ASKED HER ON THE NEW APPLIANCE I CHOSE FROM APPLIANCE SERVE WHICH WAS A REPLACEMENT WASHING MACHINE

10 april 2026
Review zonder uitnodiging
Logo ApplianceServe

Antwoord van ApplianceServe

Hi Ann,

This is great news that you received your replacement appliance!

Many thanks
Justin

Beoordeeld met 5 van de 5 sterren

I never have any problem with appliance…

I never have any problem with appliance serve phone up with whats wrong and they sort a engineer out for me they send me yanis can not fault them great company to deal with eould recomend

26 maart 2026
Logo ApplianceServe

Antwoord van ApplianceServe

Hi Stephen,

We are glad to hear that we can support you with your queries!

Many thanks
Justin

Beoordeeld met 5 van de 5 sterren

Bee was very helpful with my request…

Bee was very helpful with my request for my repair and explained clearly what will happen next

26 maart 2026
Review zonder uitnodiging
Logo ApplianceServe

Antwoord van ApplianceServe

Hi Elaine,

We are thrilled to hear that we could explain the next steps to make sure you knew what was happening with your repair!

Many thanks
Justin

Beoordeeld met 5 van de 5 sterren

Very quick turnaround

Very quick turnaround, engineer was very good

22 maart 2026
Review zonder uitnodiging
Logo ApplianceServe

Antwoord van ApplianceServe

Hi Yvonne,

We are pleased the experience was a positive one!

Many thanks
Justin

Beoordeeld met 5 van de 5 sterren

Excellent

I was called at end of day yesterday to say that someone would call first thing in the morning to get full details of my appliance. Bee rang ma at 9.04 to take all details of my appliance. A very friendly young woman who was patient and happily waited while I progressed from bedroom to kitchen to get model number and check if the problem had been a minor issue that had resolved itself. She was friendly polite and patient. Thank you Appliance Serve :-)

19 maart 2026
Review zonder uitnodiging
Logo ApplianceServe

Antwoord van ApplianceServe

Hi,

We're always happy to help our customers and making sure we do our best to meet those expectations.

Many thanks
Justin

Beoordeeld met 5 van de 5 sterren

The lady who handled my enquiry was…

The lady who handled my enquiry was friendly, helpful and polite. She actioned my request by forwarding it to the operations team to enable a date & time for an engineer to check/ repair my washing machine machine

14 maart 2026
Review zonder uitnodiging
Logo ApplianceServe

Antwoord van ApplianceServe

Hi Marian,

We're pleased we could start the process of your repair and hopefully your Washing Machine can be fixed!

Many thanks
Justin

Beoordeeld met 5 van de 5 sterren

Date and Timeslot for Repair work to my Fridge Freezer.

I am with ApplianceServe and the Repair was carried out by an Engineer from Hotpoint..I was advised the time slot the Engineer would call on the days I said I would be available. A lady I spoke to on the phone about a query I had before the Engineer's visit was also v helpful and she allowed me to state whether I would prefer the Engineer to call in the morning or afternoon. The Engineer came at the correct time, was very pleasant and carried out the repair in a v efficient manner, explaining to me afterwards the cause of the problem to the Fridge Freezer and how I should be careful in future not to overload drawers.

12 maart 2026
Review zonder uitnodiging
Logo ApplianceServe

Antwoord van ApplianceServe

Hi Jen,

We really appreciate you taking the time to leave a detailed review about your experience with us!

Many thanks
Justin

Beoordeeld met 5 van de 5 sterren

Always a pleasure to call Appliance…

Always a pleasure to call Appliance Serve.
Very friendly people and today I spoke with Bee. She was extremely helpful and supportive of my queries.
Thank you Bee.

13 maart 2026
Review zonder uitnodiging
Logo ApplianceServe

Antwoord van ApplianceServe

Hi Gita,

We are thrilled we could be of assistance!

Many thanks
Justin

Beoordeeld met 3 van de 5 sterren

Take too long between first call and an…

Take too long between first call and an engineer visiting.

5 maart 2026
Logo ApplianceServe

Antwoord van ApplianceServe

Hi Brenda,

I can see your repair was handled directly by Hoover, the manufacturer.

They’re usually the quickest to resolve issues with their own appliances as they have the specialist knowledge and easy access to parts.

I’m sorry your first appointment was delayed; we appreciate your feedback.

Kind regards,
Charley

Beoordeeld met 5 van de 5 sterren

A credit to Appliance Serve.

Bee was very professional & friendly. She was sympathetic to the problem I had with regard to an engineer attending my washing machine with the drier on top. Bee was determined to help & persistent until she got a suitable solution. I am very grateful. She is an asset & a credit to Appliance Serve. Thank you so much Bee.

12 maart 2026
Review zonder uitnodiging
Logo ApplianceServe

Antwoord van ApplianceServe

Hi loretta,

Thanks for taking the time to leave us your review on your experience!

Many thanks
Justin

Beoordeeld met 5 van de 5 sterren

Steve

Steve, fitted the new fan and element, explained about the smell when it is first switched on, and advised what to do.
First class service from beginning to end.
Thank you

11 maart 2026
Review zonder uitnodiging
Logo ApplianceServe

Antwoord van ApplianceServe

Hi Kay,

We are happy to hear we could help repair the appliance.

Many thanks
Justin

Beoordeeld met 5 van de 5 sterren

Jay was excellent

Jay was excellent. He was very empathetic and understood my concerns. He is an asset to the company.

11 maart 2026
Review zonder uitnodiging
Logo ApplianceServe

Antwoord van ApplianceServe

Hi Mrs Marguerite,

We are delighted to hear this lovely feedback!

Many thanks
Justin

Beoordeeld met 4 van de 5 sterren

I would like to have given five stars…

I would like to have given a five star rating, but I had to wait two weeks fot the engineer to come. He was on time, pleasant and efficient. So would give him five stars

10 maart 2026
Review zonder uitnodiging
Logo ApplianceServe

Antwoord van ApplianceServe

Hi Gina,

Apologies for any extended wait, we're happy your appliance was seen to! We're here if you ever need us.

Many thanks
Justin

Beoordeeld met 5 van de 5 sterren

Janis arrived within the time given

Janis arrived within the time given. Very knowledgeable on product. Very pleasant and solved problem very quickly. Lovely person

11 maart 2026
Review zonder uitnodiging
Logo ApplianceServe

Antwoord van ApplianceServe

Hi Deborah,

We are pleased our engineer could fix the issue!

Many thanks
Justin

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