The engineer, Yanis, came to look at the fridge and also the washing machine. He was efficient, professional and polite. He relaced two parts on the washer but had to declare the fridge a write-off.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Lovely polite man who diagnosed a problem with my washing machine and fixed the leak. While waiting for the water to fill in the washing machine, he also took the time to get a very large splinter wh... Toon meer
Bedrijf heeft geantwoord
When I booked the repair to my dishwasher, Bee was very friendly and helpful and explained what I had to do to check the machine and then booked my repair. Thank you I would also like to add that the... Toon meer
Bedrijf heeft geantwoord
The engineer who fixed our fridge freezer was very efficient, polite and helpful. I was in a panic because our dogs had escaped and I had to leave him to do the repair so I could go and look for them.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Contactgegevens
3 Poole Road, BH2 5QL, Bournemouth, Verenigd Koninkrijk
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
4,8
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The engineer was excellent quick and…
The engineer was excellent quick and completed the job very well. Would highly recommend.
10 juli 2026
Review zonder uitnodiging
The agent
The agent, Bee, was so lovely and friendly and suggested a solution for our problem straight away.
11 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Joanne,
We are delighted to receive this great feedback.
Many thanks
Justin
No problem getting a replacement and…
No problem getting a replacement and not to
long to wait for the delivery.
2 juli 2026
Antwoord van Home Appliance Guard
Hi Mr Kennedy,
We are pleased the delivery of your appliance was smooth and hassle free.
Many thanks
Justin
Wait time for repair
Fault reported 29 June, the wait for repair was 9 days which was too long.
9 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Rosemarie,
Thank you for taking the time to leave us a review.
We're sorry that the manufacturer's appointment availability wasn't ideal on this occasion and appreciate your patience throughout the process.
We're pleased to hear that your appliance is now back up and running.
Many thanks,
Charley
Antwoord van Home Appliance Guard
Hi Mr Yassen,
We appreiciate the feedback.
Many thanks
Justin
The engineer was very pleasant
The engineer was very pleasant, respected our home , kept us informed on getting to us. His expertise made all the difference
9 juli 2026
Antwoord van Home Appliance Guard
Hi David,
We know how important having a great engineer is, so we're happy to hear this!
Many thanks
Justin
Bee was very polite and helpful and a…
Bee was very polite and helpful and a pleasure to talk too
9 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Trevor,
This is amazing to hear! We hope to assist you each time.
Many thanks
Justin
When I have had a problem or need a…
When I have had a problem or need a repair as soon as I phone I am not waiting too long for someone to take my call, they answer any questions you may have and if you need a repair you are put through to the right person and make an appointment that suits you time and date.
When the repair person turns up they are polite and helpful and carry out the work needed and if you need a part they need to order in they do it there and then so they can make an appointment for them to come back and repair it, this time I was lucky and my washing machine was repaired straight away and Richard was friendly, polite and professional and took his time to make sure I was happy with the repair, brilliant staff throughout the company.
8 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Diane,
We really appreciate you taking the time to leave a detailed review on your experience!
Many thanks
Justin
I spoke to Bee today she’s was very…
I spoke to Bee today she’s was very polite, friendly and helpful. 😃
9 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi,
We are happy to hear this great feedback.
Many thanks
Justin
Dave walked inand within 30secs…
Dave walked inand within 30secs rectified the problem no drama. Have had dave for other problems a great ambassador for the company.
8 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Peter,
We are delighted Dave could resolve the issue!
Many thanks
Justin
The experience started of well when I…
The experience started of well when I rang customer service until the engineer arrived to fix the washing machine.
30 juni 2026
Antwoord van Home Appliance Guard
Hi Nadine,
We are delighted your washing machine was fixed!
Many thanks
Justin
Friedly and helpful easy to talk to great service
They were friendly helpful put me at ease .clear instructions easy to understand. Great value for money.
6 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Heather,
We really appreciate this feedback!
Many thanks
Justin
Home Appliance Guard
The engineer, Yanis, came to look at the fridge and also the washing machine. He was efficient, professional and polite. He relaced two parts on the washer but had to declare the fridge a write-off. The company contacted me with choices within 24 hours and my new fridge was delivered 2 days later. Excellent service all round and I would recommend Home Appliance Guard to anyone.
2 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Susan,
This is fantastic that your replacement was organised with minimal hassle!
Many thanks
Justin
The engineer came on time and got my…
The engineer came on time and got my washer up and running again.
He left no mess and l was very pleased with his work.
25 juni 2026
Antwoord van Home Appliance Guard
Hi Miss Dales,
This is the perfect outcome for an engineer attending!
Many thanks
Justin
Antwoord van Home Appliance Guard
Hi Mahinda,
We appreciate you taking the time to leave your feedback!
Many thanks
Justin
Excellent customer service
Lovely polite man who diagnosed a problem with my washing machine and fixed the leak. While waiting for the water to fill in the washing machine, he also took the time to get a very large splinter which was in my shoe and pull it out.
I would certainly recommend this company with excellent customer service
2 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Mrs Randles,
This is great news that your washing machine was fixed!
Many thanks
Justin
Engineer fixed my freezer very pleased…
Engineer fixed my freezer very pleased not getting build up of ice now new thermostat fitted Thank you
30 juni 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi jean,
We are thrilled your Freezer is now working!
Many thanks
Justin
Antwoord van Home Appliance Guard
Hi,
We are pleased we could respond to your query in a timely manner.
Many thanks
Justin
The company did very well didn't have…
The company did very well didn't have to wait long for problem to be solved 😀
24 juni 2026
Antwoord van Home Appliance Guard
Hi Mrs Turner,
This is fantastic to hear!
Many thanks
Justin
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