Able to contact on Saturday. Shannon returned my call and was friendly and helpful. Now hopeful of a visit by the engineer to the washing machine in the coming week.. Chris.
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Lees wat reviewers zeggen
Very helpful when my dishwasher broke down. It couldn't be fixed and two options were given for replacement. After discussions, my new dishwasher was delivered and is working perfectly. Highly reco... Toon meer
Bedrijf heeft geantwoord
Reported problem on Friday, had call from We Repair Ltd on Saturday and They repaired the cooker on Sunday. The cooker is working properly now. Very happy with the service.
Bedrijf heeft geantwoord
Really helpful staff giving no sense of rushing me to make a decision. Answering clearly any questions asked. Being fully knowledgeable about their services and being respectful and pleasant in how th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Contactgegevens
3 Poole Road, BH2 5QL, Bournemouth, Verenigd Koninkrijk
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
4,8
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service from start to finish…
Excellent service from start to finish thank you ...
6 augustus 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Janet,
We're really pleased to hear this feedback!
Many thanks
Justin
Washing machine dilemerl .
Bee the advisor was very helpful and patient while we checked machine number. Bee seems to be a pofessional person who is good at her job. She was a pleasure to talk to. Lovely lady sorted our problem quite quickly.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Susan,
We are so pleased to hear this feedback on how your experience went!
Many thanks
Justin
Antwoord van Home Appliance Guard
Hi Yvonne,
We are delighted we could rectify your appliances fault.
Many thanks
Justin
Great customer service
Reasonable, quick repair most of the time, and appliance replaced if not repaired.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi James,
We are happy that we can always look to provide a solution for your appliances!
Many thanks
Justin
Antwoord van Home Appliance Guard
Hi Bee,
Thanks for taking the time to leave your feedback.
Many thanks
Justin
I have all my household appliances…
I have all my household appliances covered with Home Appliance Guard. They are very good value. Ive had very easy communication with the agents and very quick and reliable repairs. Engineers are excellent and always come within the time specified.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Suzanne,
This is great feedback to receive on your experience.
Many thanks
Justin
I didn’t have to wait long for an…
I didn’t have to wait long for an engineer to come out to me. He couldn’t fix it then, as he hadn’t the parts,
but came 2 days later and repaired it.
27 juli 2026
Antwoord van Home Appliance Guard
Hi Charmiane,
We are delighted your appliance was fixed.
Many thanks
Justin
Antwoord van Home Appliance Guard
Hi Anne,
We're glad to hear you were happy with the service and support provided. Thank you for taking the time to leave a review.
Kind regards,
Charley
I spoke to Sadie today she was…
I spoke to Sadie today she was extremely helpful with 2 counts with 2 problems many thanks
31 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi,
We're delighted Sadie could help. Thanks for sharing your feedback, it means a lot to the team.
Kind regards,
Charley
A job well doneFrom registering our call to getting…
From registering our call to getting the problem solved was straightforward, clear and constant updates . No hassle and a job well done. Staff were all very kind and helpful
24 juli 2026
Antwoord van Home Appliance Guard
Hi Susan,
We're delighted to hear you had a hassle free experience. Thanks for taking the time to share your feedback.
Kind regards,
Charley
My dishwasher has NOT been repaired
My dishwasher has NOT been repaired. Enhineer cane changed a oart on the sinday was supposed to return on the thursday....NOTHING more DONE OR HEARD FROM SINCE
.....NOT HAPPY THAT YOU THINK IT IS COMPLETED!!!!!
19 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Kathleen,
Please accept our sincere apologies. While the case was incorrectly closed on our system, your repair remains live with Hoover and is still being progressed.
I've asked your case manager to contact you directly to answer any questions and provide further support, they will be in touch soon.
Kind regards,
Charley
Good service all sorted
29 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Sue,
We are delighted you were happy with the service.
Many thanks
Justin
Antwoord van Home Appliance Guard
Hi Joanne,
We appreciate the feedback.
Many thanks
Justin
Our Iron give up the ghost and Home…
Our Iron give up the ghost and Home Appliance sorted us a new one which is great. Thank you
29 juli 2026
Antwoord van Home Appliance Guard
Hi Moreland,
We are thrilled we could organise a replacement Iron for you.
Many thanks
Justin
Excellent service
Easy process to arrange for engineer visit. Pleasant and professional staff.Regular communication re date/timing of visit. Efficiency of engineer and speed of resolving the issue.
29 juli 2026
Antwoord van Home Appliance Guard
Hi M Hobbs,
We are happy that your engineer visit was a positive one!
Many thanks
Justin
My experience with Sadie at Home…
My experience with Sadie at Home Appliance Guard was great . She dealt with my claim quickly and very efficiently. A credit to the team .
28 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Jen,
We are delighted we could assist you!
Many thanks
Justin
The engineer that came out was rude and…
The engineer that came out was rude and said he'd fixed the problem but when I asked about the on off button he hadn't fixed it said he didn't know what it was and when I complained he reluctantly said I will have to order a new button the washer is still filling itself up and when he replaced the button he accused me of breaking it the machine is over 10years old and the machine is still not fixed
20 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Carol,
I'm sorry to hear about your experience, and I appreciate you taking the time to share your feedback with us.
I understand your frustration regarding both the repair visit and the ongoing issue with your appliance.
Please be assured that your case has been passed to the relevant team, who are currently reviewing the situation and looking at the best way forward.
Thank you for giving us the opportunity to put this right, we will be in touch.
Many thanks,
Charley
My washing machine just had a blocked…
My washing machine just had a blocked pipe but the technician was very helpful.excellent service.
26 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi mandy,
We are delighted we could assist you.
Many thanks
Justin
The lady who I spoken too was called…
The lady who I spoken too was called Bee & she was very helpful & knowledgeable about my claim and we had a laugh on the call and she listened and made notes of my availability which was appreciated a credit to the company
28 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Joanne,
We are really pleased to hear this type of experience and we appreciate the compliment.
Many thanks
Justin
Oven repair by Janis
Janis arrived on time and immediately tested the oven to verify the fault.
He rectified the fault and tested the oven again to ensure it was working correctly.
28 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi David,
We are happy that Janis was able to fix the oven issue!
Many thanks
Justin
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