ApplianceServe Reviews 625

My contact with Appliance Serve was a lovely bubbly lady called Chi Chi.
She had a bubbly personality and was very helpful in booking my repair. She was a joy to speak with.

Took a while because of Easter etc to sort my fridge out but when they arrived at a decision to replace it it was sorted swiftly.

They sorted out the problems really quickly, and the new dishwasher

Took one month to repair our washing machine
parts took longer than anticipated to arrive n when they did arrive the engineer came to fix more parts were needed !!!! So more waiting Why was it not checked properly the first time !
Literally a whole new washing machine was installed with new parts !!!
I phoned to share my disappointment was reassured someone will call back NO ONE CALLED BACK !!!
I shared a concern stressful time in my life due to illness…I did not need this extra stress but sadly no one cared or bothered to check in !
Had to use n pay for laundry washes …
Very very disappointed ☹️ the engineer couldn’t care less very unpleasant experience

I have always had polite and well mannered staff From appliance serve. They are very helpful and understanding and great people to talk to when you have a problem. Thank you for your helpful service and understanding☺️

The engineer was very nice and pleasant,and very helpful.

Efficient and quick service

Brilliant service very fast call out and working the same day as scheduled

Repair was undertaken quickly and efficiently

Very helpful from Ali who asked aporopriate questions agave proper information

Bee, customer service staff member, was very polite, friendly and helpful. The call back service is fast and time saving.

Bee was great she listened, advised and sorted out my replacement oven with good grace and humour. It is rare to have such a smooth and pleasant interaction nowadays, making this stand out.

Technician arrived on time and did the work efficiently.

Had to call to book repairs, spoke to lovely Chi chi she was extremely helpful and ran through troubleshooting, but needed to book engineer. She was so helpful and polite, great interaction 10/10

From calling the contact centre to the actual repair the whole process went smoothly. I gave them a list of my days off which vary every week and they sent through a confirmation email and text almost immediately . Then the night before I received a text from hotpoint with a 3 hour time slot. The engineer was courteous friendly and jovial and turned up on time. He completed the repair very quickly and hoovered up the dryer fluff before putting it back together. Very pleased.

I was very pleased with the service I received from chi
Chi she was very help full SHE SORTED OUT THE QUESTIONS I ASKED HER ON THE NEW APPLIANCE I CHOSE FROM APPLIANCE SERVE WHICH WAS A REPLACEMENT WASHING MACHINE

I never have any problem with appliance serve phone up with whats wrong and they sort a engineer out for me they send me yanis can not fault them great company to deal with eould recomend

My washer was sorted and up and running, thank goodness.

Bee was very helpful with my request for my repair and explained clearly what will happen next