Arval UK Reviews 

I had to send my car back early because we were going to be away when collection was due. I was charged for a full month even though I only had the car for only 2 days into my last month of rental period. I was also not notified that this charge would take place until I noticed it took out of my bank account. Where do these firms get these rules from. I have been a good customer for 2 years and now after all this they rip me off for 28 days or lease. Never again will I trust anyone, no where through all the phone calls did any one tell me this would happen.

This review is regarding a purchase of a used car!
Saw a car I liked, no previous service history but Arval had carried out a full service. I requested a copy of that service for my records.

Car arrived, no stamp in the log book & no paperwork, just a photograph of the paperwork emailed to me.
According to the sales process, Arval are supposed to contact me to see if everything is in order as I can return the car within 14 days if not happy. No contact was ever made!

I have sent them countless emails asking for a copy of the service that they did, had one reply from someone who clearly hadn’t read my email saying “it wasn’t serviced by last owner”
And the rest of my emails have just been ignored.

Lastly I discovered that the vehicle had actually been reduced by £400 on the date that I paid for the vehicle. Arval failed to tell me the revised price & charged me the original advertised price.

I have made official complaints with them regarding the two matters but no response.
It seems once they have your money, that’s it, not interested.
Appalling after sales care, stay well away!

Update 01/10 - received an email today containing the same photograph of the service history!! No mention of not contacting me & no mention of the overpayment I made. You just couldn’t write it

Arval are a broker for my finance and my experience so far has been dreadful, beyond frustrating! Communication takes weeks, teams don’t speak to each other and errors are made. Setting up my initial payment took weeks and it involved me chasing with daily phone calls and emails. My DD date was wrong after multiple phone calls and I’ve recently received a parking fine which Arval have paid despite it being cancelled so that’s me constantly chasing again to get it sorted. I’ve had lots of cars on lease with finance brokers and this company has by far been the worst!! There are some lovely staff but the communication is very, very poor!

I would like to thanks Jane Hitchin for a great service through a difficult leasing of a Polestar. Original order was cancelled by Polestar doe to the MY27 change over, but Jane was able to secure me a "Available" car as soon as the new portal opened. Many thanks

I paid £180 for early termination of my car finance, expecting this to allow the agreement to be ended a month early. However, because the car was only collected one day into the following month, I was still charged the full monthly car payment for that month, despite having paid the £180 early termination fee.
I understand there may be processes around vehicle collection, but it seems unreasonable to charge an early termination fee and then also require a full additional monthly payment because the car could not be collected until one day into the new month.

I’ve had a really positive customer service experience with Arval when arranging my new lease car. The whole process was straightforward and well organised, with clear communication throughout. Everyone I dealt with was helpful, professional and quick to respond to any questions I had. Overall, it was a smooth and hassle-free experience, and I’d happily recommend Arval to others looking for a lease car.

Jaqui has always been amazing. On the rare cases of any issues, she is good at coming with solutions when needed
Definitely recommended

Car was great and never missed a beat (Cupra Leon). The only thing that was poor was the follow up to my request to amend the contract mileage allowance. I’d made the arrangements over the phone with Arval and quickly received an email confirming the change that I needed to reply to accordingly. I replied within minutes however my payments didn’t change for a couple of months. When I telephoned again the agent confirmed I had sent email acceptance but unfortunately it had not been actioned at their end. I was assured that their error would not affect me financially, but with my payment still not changing for a couple more months I fail to see how this was true. Even basic mathematics would show that 4 reduced payments instead of 8 is bound to leave me out of pocket. Rather soured an otherwise decent experience.

Can only comment on interaction.
No response to emails even though they've been acknowledged.Always have to phone.
I needed to terminate early due to my wife's mobility.She couldn't get in or out of the car.Even though a full explanation and doctors letter supplied I was still charged £1904.

This review is not a review of Arval in general as the service I generally receive is pretty poor every time I ring in and try to get hold of someone, or a certain department. It's purely on the basis of one member of staff at Arval due to the amazing service they provided which to be honest is not the norm.
I rang Arval to find out what the situation was with regards to an update on a new car delivery. As there are no options for this in the Arval multi choices phone options I just guessed at one and ended up with Rebecca, and I'm glad I did!
Rebecca was like a breath of fresh air compared to all of my other interactions with Arval over the years. Nothing was too much for her and despite not having a way of initially finding out the state of where my order was at, she said she could find out another way to find out and proceeded to do so and gave me the update I needed.
At the same time I had also had an issue with a an emergency tyre replacement the previous day and needed to find out the process for reimbursement to my company for it and she found that out as well and sent me over to a link to do this.
I really wish that every interaction with Arval could be as smooth as this one was but generally that is not the case and I told Rebecca as much. She is genuinely an asset to the company and hopefully one that Arval take notice of where customer service is concerned. Thank you

So far so good. Excellent communication, easy to follow instructions. No complains. Can find no faults at this stage. Looking forward to our car being delivered at the end of the week!

Nearing the end of my second car with Arval and will probably get a third, customer service is pretty spot on, the only minor grievance I have is when my car is in for service/tires etc is waiting for Arval to approve even when I’ve booked through Arval themselves. The time it took for my second car to arrive was also a bit painful. It was due in March but wasn’t delivered until July. Overall through the experience has been great.

Found the process relatively straightforward. I experienced some difficulty with the online forms and digital signatures , but that is probably down to me . I am still awaiting customer services response regarding initial payment queries. Overall quite good.

Amazing staff and always star rated service 👍

Very easy process and great customer service.i decided to buy my lease car at the end of my contract and it was a very easy purchase process.5 ⭐

Very helpful service from Jacqui Probets, even though my query was outside of her control she went out of her way to help me

Great service from start to finish as always.

We have a BYD Dolphin (Registration WF25 TNL) lease car though our business Dalton-Aram Planning Limited. The car is fantastic. The lease company (Arval) is frankly atrocious. I have taken it for replacement tyres on two separate occasions and both time it has been a complete nightmare. On both occasions I have needed to wait several hours waiting for Arval to approve the replacement tyres. I can't afford to lose multiple hours in business time for something that should be very simple. Being offer £50 in compensation for my lost business time is insulting when the true cost is several hundreds of pounds in lost time. I am seriously unhappy and would not recommend using Arval for car leasing. I will find another company for my next business lease.

Jacqui Probets could not have been more helpful. I was struggling with a query for our work van and she went above and beyond to help me and to ensure I didn't have the same problem again. A real asset to your company!

Poor service so far having used Arval for my company car over the last year and a half. Quick to take payments but slow (if not absent) on service support or maintenance requests. I wouldn't recommend based on my experience so far.