Arval UK Reviews 

We have a BYD Dolphin (Registration WF25 TNL) lease car though our business Dalton-Aram Planning Limited. The car is fantastic. The lease company (Arval) is frankly atrocious. I have taken it for replacement tyres on two separate occasions and both time it has been a complete nightmare. On both occasions I have needed to wait several hours waiting for Arval to approve the replacement tyres. I can't afford to lose multiple hours in business time for something that should be very simple. Being offer £50 in compensation for my lost business time is insulting when the true cost is several hundreds of pounds in lost time. I am seriously unhappy and would not recommend using Arval for car leasing. I will find another company for my next business lease.

Jacqui Probets could not have been more helpful. I was struggling with a query for our work van and she went above and beyond to help me and to ensure I didn't have the same problem again. A real asset to your company!

Poor service so far having used Arval for my company car over the last year and a half. Quick to take payments but slow (if not absent) on service support or maintenance requests. I wouldn't recommend based on my experience so far.

For anyone reading this and still at the point of considering Arval as a lease provider, I would keep this in mind.

The day-to-day with Arval is great, leases tick over, I renewed my vehicle easily. All was good. Until I had a problem with the car.

As at the time of writing this, my vehicle has been off the road for a repair authorisation for two days shy or three weeks, and the communication throughout has been non-existent unless it is me calling Arval for updates. Even then, the information I get is inconsistent and, at times, contradictory.

The car went in to Mercedes on 26 August for what began as a routine M.O.T and service, during which two mechanical faults were identified and referred to Arval for repair approval. The second of these was escalated to a "high spend review" team, and I was told on 28 August that a decision would take "up to 5 working days." That deadline passed on 4 September.

Since then I have called for updates almost daily and been given a different answer nearly every time — first, on 2 Sepmber, I was told that a decision was imminent. Following this tere were several separate rounds of requests for further information between Arval and the garage (images, technical documentation), each surfacing one at a time rather than being identified together up front.

On Friday 11 September at 1.25pm, I specifically asked the call handler to check with the technical team (because the tech team will NOT speak directly with customers) what was needed to reach a final decision. She came back and said the team believed they had everything they needed and expected the repair to be authorised that day. On Monday 14 September, I was told that less than 30 minutes after that call on the 11th, Arval had gone back to the garage requesting further video footage — something I was never informed of over the intervening weekend, despite calling with a direct question about outstanding requirements.

To be fair, the frontline call handlers I've spoken to throughout have clearly wanted to be helpful, and I don't think this reflects on them individually — it feels more like a lack of visibility and coordination further back in the process, which they're left having to relay without being able to explain or influence.

I have raised a formal complaint about the delay and communication, which remains unresolved. To be clear, this isn't about whether the repair itself should be authorised — that's a separate process I understand needs proper review. It's about being given inconsistent, and at times inaccurate, information at every stage, with no ability to speak to anyone with real visibility into the case, and no vehicle for my family in the meantime. I fundamentally cannot get my head around how a business can keep its customers in the dark quite like I have been throughout this whole process.

I would NEVER lease with Arval. I have had nothing but issues with my polestar and they have done NOTHING to help. I'm sure they are fine if everything goes to plan but they have NO customer service at all. AVOID AVOID AVOID

Had my lease vehicle early August 2026. While the initial rental payment has been taken, no further payments have been taken out. I have emailed, called and messaged on Social Media without success. The communication is either automated or non-existent which is a concern.

My first experience of leasing made easy with regular updates and efficient service

I started an account with Arval in June 2026 and I was a bit impatient with them at the start but since getting my new car on the road I am happy happy. The stress they removed from my shoulders is off the scale. I had a Renault tourer aged 9. I loved my car but from age of 4 this car gave me yearly problems. Expensive problems.my son intervened and said not more car bills.my daughter aged 41 and son 43 both drive cars from a leasing company and said this is the way to go. With a small deposit and small monthly payments for 3 years and maintenance in my package I feel so happy and on the end of a phone there is support. I now recognise leased cars on road.used to say to myself how can they afford that car. Simple… leasing. Way to go.. I am 70
This month and I will enjoy the next few years health permitted and take pleasure in driving. After 3 years of tvey accept me back I will do it again. Thank you Arval for being a friendly and supportive company to work with. I like the security you offer.

We didn’t get off to the best start as the wrong specification vehicle was supplied; an automatic as opposed to a manual gearbox. We found the service to be OK throughout the contract period, although getting replacement tyres approved took a while and resulted in the vehicle being unavailable overnight. Slightly irksome, somewhat inconvenient, but not the end of the world. Returning the vehicle at the end of contract period, less than satisfactory. A very minor dent in the roof fell under BVRLA damage and despite the vehicle being significantly under the contract mileage, the full cost was levied, and upon speaking to Arval I was informed that there was nothing they could (or were prepared) to do. Approach with caution, you have been warned.

Sam Robbins has made this epxerience so easy and simple to get the order sorted and any avice about the cars that he could give. Would defintiely recommend using.

Good user journey !

Fair and good communications

I got several different qoutes for vehicles & found everything I needed all questions were answered & got a great deal on my vehicle using Arval

I have only been a customer for a short time after just receiving my new car from Arval. The experience could have been better. I had to keep chasing and had confusing information about the delivery date. But I did eventually get my car. I had a couple of niggles with a missing spare tyre and a broken piece of trim which Arval are in contact and have started to sort out. Early days to write a review but they have asked
me so thought I’d say something.

Excellent service with ARVAL they are quick efficient and my service plan I have with them has been extremely successful.

Leased an Omoda E5 via ARVAL.
Mechanically fine but repeated software issues since delivery in April.
Proximity locking system ( keyless entry ) no working
Emergency random braking
Screen display going off
Charger cable not disconnecting
Bluetooth - audio dropping out

VIP Gateway ( fleet lease) say it’s not their problem
ARVAL ( owner of my leased Omoda E5) say that it’s a matter for Omoda as I haven’t got their service plan. I asked for clarification as this is a warranty issue . They ( Claire, Henry, Bethany, Neemilla etc ?)will get back to me but don’t and
Omoda dealership say that it’s costing them time and money et to not locate the faults ( which they openly admit are there ) so
I’m left having to go back for a fifth time and having to check if the car is locked manually.

Always at the end of my lease, they send a message telling me they will be charging additional RFL for the coming year. Are their systems so inept that they don't recognise the lease end date of a vehicle? That in itself would probably warrant 4 stars, but it is the hassle then of repeated emails trying to get confirmation that they won't be taking the money from my account. 2 ignored emails so far this time around ,so I've cancelled the Direct Debit just in case. Of course customer service doesn't matter, because when you choose a vehicle through a broker, you have no say in choosing the financing company.

I had a JEEP delivered on 20th July I went on a long journey 2 days later and noticed the car was pulling to the left and was heavy on the steering. As soon as I arrived in Hull I called the aftersales at VIP Gateway as I wasn't sure who to contact at Arval, VIP told me to book it into a JEEP dealership as it was under warranty which I did but the appointment wasn't for 4 weeks. When I took the car to the dealership in Cleckheaton they asked me to put a 200.00 deposit down as if was tracking I would be responsible. I refused as I had reported this issue within 48 hours of receiving the car. Since then I have been passed from pillar to post Arval told VIP gateway that bad driving causes tracking issues? I was infuriated and suggested that maybe the driver who drove 230 miles to deliver the car and left his discarded banana skins down the side of the driver's seat could have been a ' bad driver.' I don't know if tracking is the issue or maybe an electrical configuration with the steering, I don't know that because JEEP won't take the car without me handing over a credit card. My understanding from trading standards is this is the lease companies responsibility and I should not under any circumstances provide any financial details. Arval have had access to the phone call I made to VIP gateway 48 hours after receiving the vehicle, they then told VIP to tell me to contact JEEP direct , to date nobody from Arval has had the common decency to contact me directly just passing messages through a 3rd party. It is an absolute farce! What is the problem? Never had this issue with my last lease company!

My first car using Arval and the service has been great. Jacqui was extremely helpful, friendly and understanding when it came to her customer service.

I've recently been granted a company car from my employer. The team who manage our company account are absolutely fantastic! I've called twice to work through the application and both account managers I've spoken with have been outstandingly friendly, pleasant to speak with, and above all, professional and genuinely helpful. Overall a fantastic experience and will absolutely recommend them to colleagues, friends and family!
Thank you team!

I stumbled upon this company Arval by chance and wow wow how amazing they are from the first phone call right through to delivering the car.

Staff friendly, polite and answer all my questions efficiently and clearly.

Good communication throughout the whole process fantastic. I Kept fully informed by email or phone call.

Car delivered on time and exactly what I had ordered.
I absolutely 100% recommend this company