Arval UK Reviews 

We've had an ongoing issue with our company car , which was not being resolved , by either Mercedes garage , Mercedes UK or Arval . After six weeks , I rang Arval again , this time speaking with Laura Smith ( a new employee with Arval ) She was very helpful from the first conversation and within 24hours ,she resolved my issues and secured our company car with an approval to repair its fault . Thank you Laura

No problems at all with Arval. I only had to call once regarding a payment and Customer Service was great. Knowledgeable and helpful - especially Aggie who went the extra mile explaining everything

Coming to the end of my lease and I think it is fair to say that Arval has managed the process well. The delivery of the car was very smooth but, like others have said, no real information was provided on the car. Not really a problem as one petrol car is very much like another - be different with an EV or Hybrid, however. Communication has been sparse but good as Arval don't bother you with anything other than the necessary. I have found asking questions via the website message function is a waste of time. Asking the question via phone, chat or email is much better and everyone I have talked with has been friendly, informative, understanding and has 'owned' the issue. I did not have a choice of leasing company, my leasing agent placed the lease, but, in general, I have no complaints and would be happy to have a further lease with Arval UK.

Received no response after providing my details. I was only asked for public perception. After a month of the car being off road and unable to be fixed they will not allow me to reject the vehicle. I am now stuck without a car for the foreseeable as I can’t drive a car that goes into limp mode intermittently, the car can not be fixed or replaced and I cannot reject the car. Warning about leasing. If your car is faulty between 30 days and 6 months you have the right to reject however in order to do this you first need to prove the faults. Supplying breakdown reports is not sufficient. I got my car delivered on the 28th of April it has gone into limp mode 3 times. It has not been on the road since the 31st of July. I have no access to a hire car since the 11th of August. I have been told it could be up to 56 days before I can reject the car. The car has been inspected by two roadside seat mechanics who have written reports on the error. I have then had it go in the garage been told it was fine and it faulted the next day and went straight back yet I can still not reject the car. Even after I reject the car I still will need to go through the process of the rejection and then getting a new car. So after getting a brand new car on the 28th of April it is looking likely that I will be without a car for the foreseeable future with the garage saying they cant give me any indication how long the car will be in the garage and arval telling me they have 8 weeks to respond regarding my right to reject the faulty vehicle. It is not possible to exchange a car on a lease so your only option is repair and if that doesnt work reject and start all over again losing any admin fees and having to find a new deal comparable to the one you are on. The deal you are on can not be started with a new car you have to go through the whole process of finding a lease again from scratch. So you pay double the admin fee and are without your car for potentially 8 weeks. I am being treated as though me not having a car is no big deal and no understanding that it is essential to my everyday life and work.

From placing order to receiving the vehicle was very quick and we were kept in the loop at all times as to the delivery timescales. I have used Arval before for my lease vehicle and I have never had any problems. A very professional service.

The call out services were excellent. However, the Hyundai Ionic 5 is bad!
The screen settings and satnav have reverted to factory as the app for this car has stopped working until I pat for it. This is a Company car, I will not be paying for this.
I can not connect my phone anymore, so I can't use my Waze sat nav.
The brand new battery foes flat every 3-4 days, which results in an AA callout each time.
An appointment with Hyundai was supposed to be set up the day after the last call out. When I got to Hyundai the next day they said they knew nothing about it and they could not see me until October. So a wasted 30 mile trip!

On top of this I only get approximately 176 miles per full charge!

I had a query and called Arval support. A very helpful and professional lady dealt with the problem. Also, she set up an account with Arval, allowing me to view future invoices etc.

This is my second car under the Arval scheme and the process of ordering and being kept up to date with delivery details can be a bit painful. The after care has been excellent with booking tyres and service being very simple and straightforward. Only small gripe is the fact the nearest dealer to me is over 1.5hrs away which does add to my mileage allowance being used up. I still haven't heard if any additional costs will be billed post returning the old car which can leave you in limbo. Overall, I am loving the scheme as it gives worry free motoring and no unexpedted bills.

I would say tye experience was good.Customer care was good.They let me keep the car for about 8 years which is long for a lease,just kept renewing it for another 6 months yhey we’re happy to do this.The man that took tge car away was nice said never picked a car up so old for a lease and for the year tge car was in acceptable condition and Arval thanked me for keeping the car good so tgere was warmth.Just received a mileage charge and got £32 credit back and no handback charge.I highly recommend and thankyou very much Arval.

Good terms, easy application process, quick approval, good communication throughout and efficient delivery service - hence the 5* rating

Very helpful got to speak to a person with no problem ,great service would recommend.

Painless,,straight forward process when leasing my new car. Price was very competitive and I was kept in the loop at all stages thru the process documentation was clear and easy to understand

Currently on my 5th year of my 'extended' lease areangement and found the whole experience mostly seamless and reassuring that there are really good options to sourcing cars these days.

I have today just had a tyre replaced on my maintenance package and this was surprisingly not as straightforward as has been my positive experience of annual dealership service. I had to log requirements on line then that tyre has not been available with Arval having indicated a different option.

I also had to wait 4 days for an appointment with the designated contractor garage for repair (The repair garage were however very professional, courteous & speedy).

This is my 3rd experience with Arval and on each occasion the service has been excellent. A problem with a previous car, when a part was not available anywhere in Europe (!) was expertly dealt with.

Leased a car with Arval for several years and they were excellent. Great pricing and easy communication, recommended

Extremely Disappointing Experience with Arval

I am extremely disappointed with the service I have received from Arval and, based on my experience, I would not recommend them for vehicle leasing or finance.

At the end of my lease, I have been presented with what I consider to be unreasonable additional charges relating to an allegedly missing service document. I have provided proof that the vehicle was serviced, yet Arval have shown a complete lack of flexibility or willingness to reasonably consider the evidence provided.

The handling of my complaint has only added to the frustration. Responses have been slow, communication has been poor, and there appears to be very little interest in reaching a fair and sensible resolution.

Having leased vehicles previously with other companies, I have never experienced issues like this at the end of an agreement. The entire process has left me feeling that charges are being pursued on technicalities despite evidence being supplied to demonstrate that the required servicing was completed.

The combination of unexpected charges, inflexible customer service and delayed complaint handling has left me with very little confidence in Arval. The experience has, at times, felt borderline predatory and is certainly not what I would expect from a major vehicle leasing company.

I would strongly advise anyone considering leasing or financing a vehicle through Arval to read the terms extremely carefully and retain every piece of documentation throughout the agreement.

Unfortunately, based on my experience, I would not use Arval again and cannot recommend their services.

Arval are only keen to take your money. Their communication is very poor and their service is very poor too. I would never use them again - avoid at all costs.
I had issues around payments being chased before they are even due, booked a service as I was told on the phone to book it online, which I then did - then the service wasnt authorised as I was then told it wasnt due! So a day wasted!
Their systems dont talk to each other - they are slow to respond on email and phone too.
Registered complaints around various issues - very slow to respond and lack of empathy and understanding.
This company is only focused on money - not on service - its very sad. I personally had an awful experience in my view. My complaints were not up-held and I am now thinking of going to the ombudsman.

Beware of end-of-contract rip off charges.
I leased a used, three-year-old car for three years and was disappointed to receive a large damage bill when I returned it.
The charges included damage that had already been noted when the car was delivered, rust caused by a known manufacturer fault, and minor stone chips that I would consider reasonable wear and tear for a six-year-old car.
Customer service has also been extremely poor. Replies often take more than a week and, when I did receive one, they were generic and unhelpful. I was ultimately told to take the matter up with the BVRLA.
A very disappointing experience. Based on my experience, I would not use them again and would recommend looking elsewhere.