This is the first lease car financed through Arval and from start to delivery of the car everything went smoothly. The documentation was very easy to complete and the information regarding the terms o... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
End off 3 year lease and a small chip at bottom of passenger door was found. Advised cost would be £213. No idea how this was calculated. Have requested confirmation that the work was done or an invoi... Toon meer
Bedrijf heeft geantwoord
I ordered a mini - a car with a long wait time. After 7 months it has finally arrived. During that time, there was a lot of delays, changes of ETA's and mixed messages, which could get irritating.... Toon meer
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I give Arval 5 out of 5 stars as I've worked for a few different companies that use Arval for fleet management and never had a real issue. This ranges from breakdown support, tyres, MOT's and servicin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
A part of BNP Paribas Group, we provide unrivalled customer service in the car and vehicle leasing sector for customers of all sizes.
Contactgegevens
Whitehill House,, SN5 6PE, Swindon, Verenigd Koninkrijk
- 01793 887 000
- info@arval.co.uk
- arval.co.uk
4,1
Goed
6K reviews
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Beware of end-of-contract rip off…
Beware of end-of-contract rip off charges.
I leased a used, three-year-old car for three years and was disappointed to receive a large damage bill when I returned it.
The charges included damage that had already been noted when the car was delivered, rust caused by a known manufacturer fault, and minor stone chips that I would consider reasonable wear and tear for a six-year-old car.
Customer service has also been extremely poor. Replies often take more than a week and, when I did receive one, they were generic and unhelpful. I was ultimately told to take the matter up with the BVRLA.
A very disappointing experience. Based on my experience, I would not use them again and would recommend looking elsewhere.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Arval UK
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and appreciate how disappointing and frustrating this situation has been for you.
We understand your concerns regarding the end-of-contract charges, particularly where you believe damage had previously been recorded, was related to a manufacturer issue, or fell within what you would consider reasonable wear and tear. We're also sorry to hear that the level of communication and support you received did not meet your expectations.
Please be assured that we have added your Trustpilot review to the incident already open under reference RFI/GBR/338296 so that your comments can be fully considered as part of our ongoing review.
We sincerely apologise for the service you have received and the frustration this has caused. Customer feedback is important to us, and we are committed to ensuring the concerns raised are reviewed thoroughly.
Avoid leasing with this company
We leased a vehicle through Arval, unfortunately we haven't had the support and service we had expected and paid for. When requiring a tyre replacement, due to a puncture that couldn't be repaired we contacted Arval, 48 hours passed expecting a tyre to be changed, this didn't happen. Eventually several days later a tyre supplier arrived and changed the tyre. After around a week or so the rear tyres we due to be chnaged the tyre supplier noticed that the recent tyre replaced wasn't a tyre for the vehicle, incorrect, brand, size, speed rating. Basically a tyre that shouldn't be on the car. On raising this with Arval, I was told they would change it, 4 missed appointment later with the car still not being driven, a tyre arrived, again the incorrect tyre. On calling Arval again we were told the tyre that wasnt supposed to be on the car is fine and is compatible, when asking what tyre we had on the car they failed to answer correctly. I then spoke with a "senior" manager and explaining this to them, I was instructed not to drive the vehicle and they will have the tyre changed within 24 hours. The appointment came through which they had arranged for me to drive the car that I was told not to, and take It to a tyre supplier. Again called Arval to be told we will book you in again, 48 hours later the incorrect tyre arrived again. Finally after 48 days we received the correct tyre.
Roughly 2 weeks later we received invoices for failed tyre appointments, on contacting Arval they were refunded, however 4 weeks later they were invoiced again.
As to date, Arval have been extremely difficult when requesting compensation for the loss of usage of the car for the 48 days, and keep passing my to customer service agents that really are just reading from a script. Even receiving a email at 16:38 requesting my response by 17:00 the same day in order to escalate my complaint, luckily I spotted the email. The very next day I received the same email offer from a "senior" customer care advisor as the previous advisor. There has been very little communication instigated from Arval and its been left the us to chase them.
10 februari 2026
Review zonder uitnodiging
Antwoord van Arval UK
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience and appreciate how frustrating this situation has been. The level of service you've described falls short of the standards we aim to provide, and we understand the impact that this has had.
Please be assured that we have escalated your review internally and ensured it has been added to your existing complaint so that all of your feedback is fully considered by the team handling your case.
Thank you again for bringing your concerns to our attention.
this company is very professional…
this company is very professional always on the ball and keep you updated at every step of the way i would definitely recommend them
paul
14 augustus 2026
Review zonder uitnodiging
Antwoord van Arval UK
Hi there, thank you for the review and the great feedback!
Enjoy your weekend
Great communication and car arrived…
Great communication and car arrived early
30 juli 2026
Review zonder uitnodiging
Antwoord van Arval UK
Thanks for the great review Kieron - enjoy your new car
I was kept informed at all stages and…
I was kept informed at all stages and as I live on an island I checked with Madison for the rendezvous point to pick up the new car. I was greatly assisted by the call centre person who explained the local pick-up point.
Everybody kept me in the loop and I am very satisfied with the procedure to lease the car.
29 juli 2026
Review zonder uitnodiging
Antwoord van Arval UK
Hi Tommy, thanks for taking the time to leave a great review - we really appreciate it.
Have a good weekend
Funding for a Lease car
Everything worked smoothly. This review being written on the 13th August. The process was quick (financials submission) with good software operation. At the point of signing the lease, again, straightforward and good, clear pages (numerous) with markers counting down the steps (liked that). Since, I have been kept up to date with payment details such as timings/stages etc. Really, all very good. Would definitely recommend, if you have a choice of funder, that is.
17 juli 2026
Review zonder uitnodiging
Antwoord van Arval UK
Thanks for the great review David, we're really pleased to hear that everything has gone smoothly.
Take care
The customer service team has been…
The customer service team has been helpful and ensured that any queries were promptly dealt with.
5 december 2025
Review zonder uitnodiging
Antwoord van Arval UK
Thank you for your review. We're pleased to hear that our Customer Service team was able to help and ensure your queries were dealt with quickly and efficiently.
Providing prompt and reliable support is something we take pride in, so it's great to know this was reflected in your experience.
Great service
Great service, went over on mileage and had to pay, but I knew that at the start, would definitely use these guys again, 3 years to my next car, and I’m defo coming back
12 augustus 2026
Review zonder uitnodiging
Antwoord van Arval UK
Thank you for your review. We're delighted to hear you've enjoyed great service throughout your agreement.
It's also good to know the mileage charges at the end of the lease were clear from the outset and there were no surprises along the way.
We really appreciate your kind words and look forward to welcoming you back when it's time for your next vehicle.
A most satisfactory 4 years with my Arval Kia.
It's been a most satisfactory 4years with my Kia from Arval. A fine car and a supportive team. Car now returned to Arvalin excellent condition with only 10,000 miles on the clock 2hich should retain a good value for Arval.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Arval UK
Thank you for your kind words.
We're pleased to hear that you enjoyed your Kia and found our team supportive throughout your agreement. It's also great to know that the vehicle was returned in excellent condition after such low mileage.
Thank you again for your kind feedback and for choosing Arval.
Excellent service and great experience…
Excellent service and great experience for the last four years.
31 juli 2026
Review zonder uitnodiging
Antwoord van Arval UK
Thank you for your review and for being a valued customer over the last four years.
We're delighted to hear you've had a great experience with us and appreciate you taking the time to share your feedback.
Good communication all the way through…
Good communication all the way through the process. Easy and speedy delivery for me. Can't say a bad word to be honest.
29 juli 2026
Review zonder uitnodiging
Antwoord van Arval UK
Thank you for taking the time to leave a review.
We're really pleased to hear that you found the process straightforward and that our communication kept everything moving smoothly. It's also great to know your vehicle was delivered quickly and without any issues.
Feedback like yours is exactly what we strive for, so we're delighted we were able to make the experience such a positive one.
Thank you again for choosing Arval and for sharing your experience.
Ease of use
The whole experience is absolutely seamless. The actual setting up is virtually done for you. I would personally recommend Arval UK to anyone who expressed an interest.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Arval UK
Thank you for taking the time to leave such a positive review.
We're delighted to hear that the process felt seamless and easy from start to finish. Making vehicle leasing as straightforward as possible is something we work hard to achieve, so it's great to know that was reflected in your experience.
We really appreciate your recommendation and your confidence in Arval UK. Thank you for choosing us, and we hope you continue to enjoy your vehicle.
Happy customer
I’ve just returned my car after 4 years and never once had any problems dealing with Arval, initially the car took quite a while to arrive but they kept me informed about the delay which wasn’t their fault.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Arval UK
Thank you for taking the time to leave a review and for sharing your experience. We're delighted to hear that you enjoyed a positive experience with Arval over the course of your four-year agreement.
We appreciate your patience regarding the vehicle delivery delay and are pleased that our team kept you informed throughout the process. Providing clear communication is important to us, so it's great to know this made a difference.
Thank you again for your kind feedback and for choosing Arval. We wish you all the best and hope to have the opportunity to support you again in the future.
Good communications made the whole…
Good communications made the whole process go through very easily.
22 juli 2026
Review zonder uitnodiging
Antwoord van Arval UK
Thank you for your review. We're pleased to hear that our communication helped make the process straightforward and easy from start to finish.
We work hard to keep our customers informed throughout their journey, so it's great to know this had a positive impact on your experience.
From hero to zero
To begin with, Arval were great to deal with. Lease was organised thru Tilsun and they got me a car nice and quickly as I needed one for a new job. All was fine with them for 3.5 years. I used my car allowance from work to pay the monthly fees, paid any additional charges they levied on time and with no fuss. Had very little contact with them, despite having the full maintenance package, just the occasional service,MOT and a couple of tyres. Nearing the end of my lease was where the problems began. Firstly, they e-mailed me about arranging collection, but every time I tried, I was told it was too early! Just a niggling little point, but annoying. Why tell me to arrange collection if it was too early? Surely they could advise nearer the time or tell me when I could arrange collection. Just not great customer service. Then came the big problem. I wanted to lease another car. My monthly.allowance had gone up, so no problems with paying the fees each month. Loyal customer for 4 years, not caused any problems, under paid, paid late, run up any bills, just kept the car WAY under agreed mileage, serviced and running fine. They wouldn't enter into another leasing agreement with me. Well, your loss. Agnews are very happy to take on my business. Shot yourselves jn the foot there. Still waiting for reimbursement of the overpayment in my last month's rental too. Shocking service. Avoid at all costs.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Arval UK
Thank you for taking the time to share your experience. We're pleased to hear that the start of your lease journey went smoothly and that we were able to support you with your vehicle when you needed it.
We're sorry to hear that your experience towards the end of your agreement did not meet your expectations. We understand how frustrating it must have been to receive collection communications but then be unable to arrange the return of your vehicle, as well as your disappointment regarding your application for a new lease agreement.
We also appreciate your concerns regarding your final rental adjustment and understand how these issues have impacted your view of our service after several years as a customer. This is not the experience we aim to provide, and we're sorry for the frustration and disappointment caused.
Have been a customer of Nationwide…
Have been a customer of Nationwide Vehicle Leasing and Arval for 9 years now and on my 3rd lease car. I can honestly say that I have never had any problems with either company during this time. Reading some of the reviews for Arval is a little disconcerting but my own experience is all I can comment on.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Arval UK
Thank you for taking the time to leave a review and for your continued loyalty over the past nine years.
It's great to hear that, across three lease agreements, your experience with both Nationwide Vehicle Leasing and Arval has been consistently positive. Building long-term relationships with our customers is incredibly important to us, so we're delighted we've been able to support you throughout that journey.
We also appreciate your comments about online reviews. Every customer's experience is unique, and we're grateful that you've taken the time to share your own.
Good communication throughout
Good communication throughout, good service when needed.
31 juli 2026
Review zonder uitnodiging
Antwoord van Arval UK
Thank you for taking the time to leave a review and for your positive feedback. We're pleased to hear that you experienced good communication throughout your agreement and that the support you received when needed met your expectations.
We appreciate you choosing Arval and are delighted that we were able to provide a positive experience.
Arval Review
We have found Arval to be a very efficient, professional friendly service
1 maart 2026
Review zonder uitnodiging
Antwoord van Arval UK
Thank you for your review and for your positive comments about our service.
We're pleased to hear that you've found Arval efficient, professional and friendly to work with. Providing a straightforward and reliable experience is what we aim for, so it's great to know that's been reflected in your experience.
We appreciate you taking the time to share your feedback and look forward to continuing to support you.
I am waiting for my new vehicle
I am waiting for my new vehicle. I was told i will receive it in August. Arval have told me i will receive it by 31st August and the dealer will be in touch. As of 12 August no more information from the dealer or Arval.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Arval UK
Hi Alan, we're sorry to hear that you haven't received an update on your order.
We have sent you a separate message; please reply with your order number and we will chase this up for you.
Best wishes
Strong customer-centric organisation
Strong customer-centric organisation. Grant In Customer Service provided outstanding support.
12 juli 2026
Review zonder uitnodiging
Antwoord van Arval UK
Thank you for your kind review. We're really pleased to hear that you had such a positive experience and that Grant was able to provide outstanding support.
We'll make sure your feedback is shared with him. Thank you for taking the time to recognise his efforts.
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