Asda Groceries Reviews 

Talking to Customer Service on the phone is like screaming at a brick wall. It's pointless.

Asda rewards must be finished , over the last 3 months we have spent over £500 and not received 1 penny , it says Asda rewards accepted when you till up , of course they are because you do not get anything I have deleted the app it's a waste of time

Online grocery deliveries: Delivery drivers - Very good, helpful, polite, punctual, clean (though ALL - potential work related musclo-skelital repetative strain injury candidates in the making, despite the induction process and inadaquate small handtrucks supplied - start collating your class-action evidence NOW).
Why bother putting employees through a health and safety course and then NOT allow them the time to apply this during the working day.
Website - very awkward and slow to navigate, search filters often do not work at all and produce only seemingly random items unrelated to the actual search citeria. Item availability - often very inaccurate even over just a few hours between checking the order online (again) and the actual physical delivery. Some fresh items clearly available on the website have NEVER arrived ( 5 concecutive orders now). Produce quality - many fresh items are NOT at their best - not of saleable quality. Many End-Of dates are far too, too short to continue using ASDA at all.

I've been a customer with them for over a decade and have had ups and downs like food ordered not arriving or damaged items etc but you let these things go.
However, yesterday and today pushed it too far and I will now NEVER shop with them again.
A failed delivery for what ever reason is annoying but these things happen.
But not being informed about the failed delivery and then spending up to 5 hours (!!!!) on the phone trying to get an answer to any question, trying to get a refund, trying to get anyone beyond a standard call centre person answering, trying not to get hung up on when they put you on hold or transfer you, trying to get any form of help or answer is completely impossible. AWFUL AWFUL AWFUL. AVOID!!!!!!!

I placed an order online for next day delivery, the order did not arrive as ordered and I received no notification from Asda as to why.
After spending hours on the telephone with their so called customer support to no avail, I'm left £300 worse off and with no delivery, I've tried and tried telephoning them but still nothing has happened.
What on earth are you playing at, where is the goods that I have paid for in good faith and more importantly where is my money that you have taken from me.
Order number 70000057534820 1st June 2026.
I am overwhelmingly disappointed in Asda and would recommend anyone of thinking of shopping there to think twice and to use a reputable company such as Tesco or Sainsburys for a trouble and stress free shopping order

Shocking customer service , in fact shocking all round!
i ordered 3 packets of Runner beans - a subsitute was sent - GROW YOUR OWN SEEDS - so guessing if they run out of milk they deliver a cow
do not order from these cowboys

Asda app is pathetic, fed up lost rewards, having to take app off then re-do,then told my password is wrong after I renewed it,so very frustrating, had enough of it

The app runs slowly. Crashes a lot so I have to close the app and reopen it multiple times whilst trying to do an online order. When I go to pay it takes considerably long to confirm the order. It’s been like this for months so I doubt they even care enough to fix it.

Went to Asda this morning and was told that they now don’t do create your own pizza at the pizza counter,we have been going to past Asda for over 20 years and the decline is terrible,always out of date food out on shelves and fridges. Staff are not that pleasant either. Off to Morrisons instead not that the arranging staff will care.

Very poor experience. Order didn't turn up, had to call multiple times to get a proper update. Agent didn't do what they said they would. They didn't care if I got the shopping or not. Recommend not to use for delivery. Raised a complaint but told I may or may not get a response.

If I could give 0 I would. The worse shopping ever I have ever experienced

Just rang my local store in West Midlands to ask why Asda Easter Potatoes 2kg bag in promotional vegetables are not available for 3 days now online. When I got through, the man on other end of the call came up with a bunch of scenarios where I had to stop him and request he check or ask the store manager for an accurate reason. The man on the phone said he was unable to do that as he was in India ha ha ha ASDA I'm in the UK west Midlands and was then told the Bloxwich Store phone calls has been outsourced to India where the individuals on the other end of the line don't have the answers tut TUT! I guess it's Tesco and Sainsbury's online then! Online as I'm not well to go instore at present?

So I’m OAP and Dissabled
My delivery should have arrived between 7.30/8.30 last night
I kept looking for updates it kept saying your driver is on the way!
I looked on the map but he was in same place as he had been previously!
I waited till 9.45 !
Then rang Asda up who said the driver had been at 8.30 !
He had not been then I was told he tried ringing me because he couldn’t find my address!
He definitely didn’t ring me ! I was then told there was nothing they could do now and to ring back this morning!

Which I just have but still no further forward!
Got to await until they speak with the driver after he’s finished his morning deliveries!
What a JOKE!
I was relying on that order !!!
Won’t be relying on ASDA no more !
Tesco it is for me from now on !
I see ASDA vans regularly where I’m at so no way the driver couldn’t find the Address

Update ❗️
I’ve waited in all day for Asda to contact me to see if they will deliver today !
No response from them so I’ve just rang back and they say order has now been cancelled!!
I’m fuming 😡
All I got then was Thankyou for calling Asda have a nice day !!
Absolutely disgusting behaviour from them ❗️❗️

avoid their terrible express delivery very incompetent drivers and as for stock guaranteed substitutes poor service avoid

My next shop will be with Tesco.
This glitch when you want to check out online is getting very tiresome.
I've done everything they say..
But unable to checkout as the details are grey and the confirm button is not active?? Come on asda sort it out!
Been going on ages..

I ordered 2kg of steak mince, that is a lot of mince to eat in 2days which is what was given on my delivery. I requested a refund due to short date and was refused. Deleted the app and will shop elsewhere!

If there was a way to put a negative score I would put that. Every single week have to contact customer service to place an order (but they do not take orders over phone). IT is appalling. Substitutes are not nearly the same or alternative. Sell by Date on products on Date of Delivery which is unacceptable. Quality of Food disgraceful and goes off quickly. Only good thing about Asda is the drivers who have always been helpful. I will be going somewhere else now to place order.

I would give Asda a minus score if I could
I cant believe a sub couldn't be sent for skimmed milk.

I phoned the online service and was told a supermarket wouldn't have a substitute to send. I NEVER SEEN A SUPERMARKET WITH NO MILK. ,Told the person at the end of the phone and his reply was the supermarket didn't have any milk !!!! He said this more than once.

Aw what can I say. I have been getting Asda deliveries for quite a few years. Stopped for a couple of years and resumed 6 months ago. This whole thing of "return to the driver and you won't be charged" is total nonsense. I keep handing back and keep having to request a refund as am still charged Then tonight received my order with 30 yogurts advertised as having 10+ days on website but apart from 6 the rest expired within 8 days. Do they chose short dates deliberately???. Declined refund online ...by the sounds of it because I have asked for too many....not my fault ...your drivers fail to process the handbacks!!!! With that said customer services were good and have assured me I will be refunded. Regarding drivers they are generally very pleasant but real consistency in failing to remove returns from the bill. Cancelled my delivery pass ..thankfully was paying monthly so had a get out. So very disappointing...these negative reviews cannot be good for business. Asda sort yourself

Get delivery once a week , as disabled, been late a few times, but living in Manchester expect it , with football match days, and traffic, been lager with Amazon fresh and cancelled Christmas Eve, 4 pm, had good driver service and very helpful only one thing substitutes, order