Auction House UK Reviews 

1.902
•
TrustScore 5 uit 5

4,8

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Beoordeeld met 5 van de 5 sterren

We were recommended The Auction House by a friend. it was a great decision. They were supported throughout the whole process, taking us step by step and delivered all that was promised. Special thank... Toon meer

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Beoordeeld met 5 van de 5 sterren

Dayna at auction house was excellent. Very professional and proactive. Provided clear guidance throughout the process. Always went the extra mile to assist our family circumstances. Excellent servi... Toon meer

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Beoordeeld met 5 van de 5 sterren

From first contact Katie Roberts was professional from start to finish and kept me informed throughout the whole auction process. Everything was explained and no questions I had were too much troubl... Toon meer

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Beoordeeld met 5 van de 5 sterren

I had never purchased a property using an auction company before. The whole process was made extremely easy throughout, from the initial contact for a viewing right through until an extremely quic... Toon meer

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Bedrijfsgegevens

  1. Veilingmeester onroerend goed
  2. ook in
  3. Veilinghuis

Geschreven door het bedrijf

Auction House is the UK's largest residential property auction company, we sell more properties than any other auctioneer, with more locations and more auctions rooms than anyone else. If you are looking for your next redevelopment project, buy to let investment, commercial property, land for a self-build, or simply a bargain property, register today to start receiving property alerts to help with your search. If you have property to sell, why not speak to one of our team in your area to find out how Auction House can provide you with an easier way to sell locally, regionally or indeed nationally.


Contactgegevens


4,8

Uitstekend

TrustScore 5 uit 5

2K reviews

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4,8

Alle reviews

(1.902)

442 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

My property remained unsold for…

My property remained unsold for multiple months with auction house. Communication was very poor, and I didn't see enough effort or strategy to generate interest, even after greatly reducing the property with their recommendation, they still didn’t achieve a buyer. They refused to keep the property up with them so after over nearly two years of wasted time they would not help any further. Could have used the time wasted to get it sold with other more competent agents. Therefore, I can't recommend their service at all and feel hugely let down

3 juli 2026
Review zonder uitnodiging
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Antwoord van Auction House UK

Hi Denise, thank you for taking the time to leave us a review. We're sorry to hear that you found the process difficult, but we'd like to clarify a few points for transparency.

Your property was entered into our auction on four separate occasions and, unfortunately, failed to attract any bids.

We worked closely with you throughout and did secure an interested buyer. However, the sale was ultimately unable to proceed because it was not possible to reach an agreement regarding the contents remaining at the property, and the buyer subsequently decided to withdraw.

You later asked whether we could enter the property for a fifth time but were not willing to adjust the guide price. On that basis, and given the outcome of the previous four attempts, we took the difficult decision not to re-list the property.

We appreciate that this will have been a frustrating experience, and we're sorry the outcome wasn't what you'd hoped for.

Kind regards,
Auction House North West

Beoordeeld met 5 van de 5 sterren

Excellent service from start to finish

Everyone I spoke to was professional and efficient, their advice was first class, the process seamless and the outcome excellent.

3 juni 2026
Review zonder uitnodiging
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Antwoord van Auction House UK

Hi Richard, thank you for leaving us this five-star review! We are thrilled to hear that you found our team professional and efficient, and that the entire process was seamless. Best, Auction House

Beoordeeld met 5 van de 5 sterren

Absolutely brilliant

Absolutely brilliant, helpful,responsive and supportive
Communicated every step of the way.

17 juni 2026
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Antwoord van Auction House UK

Hi Becky, thank you for your kind words! We are so pleased to hear you had such a positive experience with us. Best, Auction House

Beoordeeld met 5 van de 5 sterren

Highly recommended!

Highly recommended!

I wish I could give 10 stars! From the very beginning right through to handing over the keys, Bailey provided constant support. He went above and beyond to make the whole buying process as smooth and stress-free as possible. We couldn't have asked for a better experience and would highly recommend him to anyone looking to buy a property.
Thank you Bailey and the team at Action House UK

25 juni 2026
Review zonder uitnodiging
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Antwoord van Auction House UK

Hi Ana, thank you so much for your kind review! We are delighted to hear that Bailey and the team ensured you had a positive experience. Best, Auction House

Beoordeeld met 5 van de 5 sterren

Auction House - Callum Outstanding Serivce

I am very pleased with the service provided by Auction House throughout the purchase process.
I really appreciated the care, professionalism and support shown from start to finish. Callum S kept in touch throughout, made sure I was comfortable with each stage, and explained everything clearly along the way.

Overall, the service was transparent, professional and handled with genuine care. I would happily recommend Auction House to anyone considering selling or buying through auction.

@Auction House, please note that Callum is a real asset to your business, so please look after him. I would also like to mention Evie B, who was also very polite, helpful and supportive throughout the process.

30 juni 2026
Review zonder uitnodiging
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Antwoord van Auction House UK

Hi Kulbir, thank you so much for your lovely review! We are so pleased to hear about your positive experience with our service throughout your purchase. We truly appreciate your kind words regarding the care, professionalism, and support you received from Callum and the team. Best, Auction House

Beoordeeld met 5 van de 5 sterren

Impressive and Reassuring. Right from the start I was provided…

Right from the start I was provided with an exemplary, prompt and professional service. Timely, friendly and accessible contacts ensured I was kept well informed at all stages. What initially felt like it might be a slightly daunting process, never having experienced it before, was reassuringly and capably progressed. Watching the auction live online was also a highlight. In my opinion, there has been an impressive skill set at work throughout the process.

19 juni 2026
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Antwoord van Auction House UK

Hi there, thank you for your wonderful review! We're so pleased to hear that you found our service exemplary and that we could make the process smooth and reassuring for you. Best, Auction House

Beoordeeld met 5 van de 5 sterren

Lovely people

I drove up to collect my wins and 1st time meeting them and what a lovely helpful couple, I’ll be buying through them a lot in the future

19 juni 2026
Review zonder uitnodiging
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Antwoord van Auction House UK

Hi Ian, thank you for your lovely review! We're so glad you enjoyed meeting our team and appreciate your kind words. Best, Auction House

Beoordeeld met 5 van de 5 sterren

Very smooth and efficient

Very smooth and efficient
From starts to finish everyone was very helpful

19 juni 2026
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Antwoord van Auction House UK

Hi Sheila, thank you for your kind review, we are so glad you enjoyed your experience with us! Best, Auction House

Beoordeeld met 5 van de 5 sterren

I felt like I received personal service…

I felt like I received personal service from someone who cared.
So thank you!

22 juni 2026
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Antwoord van Auction House UK

Hi there, thank you for your five-star review! We're so glad we could provide personal service and appreciate your kind words. Best, Auction House

Beoordeeld met 4 van de 5 sterren

Friendly service

16 juni 2026
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Antwoord van Auction House UK

Hi there, thank you so much for leaving us a review! We're pleased to hear you found our service friendly. Best, Auction House

Beoordeeld met 5 van de 5 sterren

Had a great experience with auction…

Had a great experience with auction house they were very responsive with any questions.
Emily was especially helpful for us we certainly wouldn’t have a problem using them again.

23 juni 2026
Review zonder uitnodiging
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Antwoord van Auction House UK

Hi Aaron, thank you for your kind review. We are so happy to hear Emily and the team were so helpful! Best, Auction House

Beoordeeld met 5 van de 5 sterren

I am new to the property investment…

I am new to the property investment game and appreciate the help and patience shown, to guide me through the process.

Special thankyou's to Karen at the Norwich branch and Bailey at Ipswich.

22 juni 2026
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Antwoord van Auction House UK

Hi Len, thank you for your lovely review! We are very pleased to hear Karen and Bailey were so helpful throughout the process. Best, Auction House

Beoordeeld met 5 van de 5 sterren

Good job done

Good job done

10 december 2025
Review zonder uitnodiging
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Antwoord van Auction House UK

Hi Abiola, thank you so much for your five-star review! Best, Auction House

Beoordeeld met 5 van de 5 sterren

Very helpful staff

Very helpful staff. Took a lot of time explaining and guiding our 1st auction purchase, couldn't do enough for us even though Very cheap house.

19 juni 2026
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Antwoord van Auction House UK

Hi there, thank you for your lovely review! We are so glad our team could provide such helpful guidance for your first auction purchase. Best, Auction House

Beoordeeld met 5 van de 5 sterren

It was easy to use

It was easy to use, quite entertaining!
Was a couple of internet issues but they was aware but it didn’t effect the bidding experience. Very helpful staff!

19 juni 2026
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Antwoord van Auction House UK

Hi Ed, thank you for your five-star review! We're so glad you found our service easy to use and entertaining! Best, Auction House

Beoordeeld met 5 van de 5 sterren

Auction House Anglia provided an…

Auction House Anglia provided an outstanding service during my first purchase. From start to finish, they were professional, prompt, and incredibly supportive.

As a first-time buyer, I had many questions and uncertainties, but their team was patient, understanding, and always willing to help. They guided me through every step of the process with clarity and care, making what could have been a stressful experience feel smooth and manageable.

I truly appreciated their kindness, responsiveness, and dedication. I’m very grateful for all their support and would highly recommend them to anyone.

17 juni 2026
Review zonder uitnodiging
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Antwoord van Auction House UK

Hi Abdulbasir, thank you for your lovely five-star review! We are so pleased to hear about your positive experience with us, especially as a first-time buyer. It's wonderful to know the team were so helpful throughout the process. Best, Auction House

Beoordeeld met 1 van de 5 sterren

After winning a house at auction 2 days…

After winning a house at auction 2 days ago, we were informed today at 4.30pm that the sellers are pulling out with no reason or explanation- and the lady that told us this is not answering her phone or emails. Preparing to fight this legally but this is the most unprofessional thing I have ever witnessed and will likely cost us thousands in legal fees. It is stated on your website that the buyer and seller cannot pull out once auction is complete and I am baffled that you allowed them to not go ahead with a legally binding agreement. Disgraceful.

18 juni 2026
Review zonder uitnodiging
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Antwoord van Auction House UK

Thank you for your feedback. Whilst we understand your frustration, it is important to clarify that under the auction terms and conditions accepted by all bidders, the buyer's deposit is due immediately upon exchange of contracts (fall of the gavel).

Despite being reminded of this requirement on multiple occasions, the deposit was not received on the day of the auction or in the days that followed.

Our team communicated with you by both email and telephone regarding the outstanding deposit. The seller initially agreed to allow additional time for the funds to be received; however, they ultimately chose to rescind the contract when payment was still not forthcoming and therefore your contractual obligations had not been met.

We appreciate that this was an upsetting situation, however, we do not agree with the suggestion that the matter was handled unprofessionally and can confirm that our team acted in accordance with the auction terms and the instructions received from the seller.

Beoordeeld met 5 van de 5 sterren

Auction House - better than the others..

Having previously bought with Auction House, selling was an equally positive experience. Fast, efficient, informative, communicative, stress free, and simple. They handled everything perfectly. Will definitely sell with them again. Special thanks to Romilly in particular.

17 juni 2026
Review zonder uitnodiging
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Antwoord van Auction House UK

Hi Ritchie, thank you for your lovely feedback. We're so pleased you had another positive experience with us and that Romilly was so helpful. Best, Auction House

Beoordeeld met 5 van de 5 sterren

Probate House sale

Romily and the team were fantastic. What initially felt like a complicated sale was made incredibly easy thanks to their support.

After being let down by another company, a quick Google search led me to Auction House, and I’m so glad it did. From the very first call discussing my options to the final email confirming the sale, every interaction was clear, straightforward, and reassuring.

I would happily recommend them to anyone and will definitely look to use their services again in the future.

Thank you to everyone at Auction House.

16 juni 2026
Review zonder uitnodiging
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Antwoord van Auction House UK

Hi Geoff, thank you for your lovely review! We are so pleased to hear that Romilly and the team were so helpful throughout the sale process. Best, Auction House

Beoordeeld met 5 van de 5 sterren

Excellent service

Very pleased with the service provided by Jamie throughout the sale process of a rental property. I appreciated the care shown throughout. He checked in to make sure I was comfortable with each step and understood what was happening.
The fact that the entire transaction can be completed within 28 days from the auction date makes the process even more worthwhile, especially when managed so efficiently.
Overall, a transparent service, handled with professionalism and care. I would happily recommend them to anyone considering selling through auction.

16 juni 2026
Review zonder uitnodiging
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Antwoord van Auction House UK

Hi Mario, thank you for your lovely review. We are so pleased to hear about your positive experience with our service and that Jamie was so helpful! Best, Auction House

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