Aura Reviews 

I've wanted to sort my funeral plan out for a while, but didn't want any hassle. So I thought I'd try Aura, after reading loads of reviews from other funeral planners. Aura sent me the information I asked for, with no constant phone calls emails and the like. Hence I took out a plan 2years interest free. Many thanks Aura

It was so Easy setting up a plan

Clear information, very professional staff,not continually contacted by the company

Really good ; very professionally , very caringly and very compassionately handled by Anne-Sophie .
I would hand a huge recommendation to Aura , I'll take this opportunity to thank them again

I mistakenly gave a two star review by accident. It should have been 5stars.They are patient,understanding,and caring Very professional and we would not like Aura to get a bad review due to our mistake.

Very patient and professional. We made a error where we gave 2 stars. It should have been 5stars, having looked at a few Direct Funeral companies. Aura are streets ahead in customer service.

The lady i spoke to was very thorough and explained everything I need to know

Quite a strange review. Buying services we will need but may never know how it went; whether it was good value or a con; a nightmare or a blessing at a time of stress. All one can review is the purchasing experience itself! So.....

After looking at many online funeral plans and comparing what was included/excluded, plan prices and costs of extras, and customer reviews, I contacted Aura by email with some initial queries and for a quotation. I could have rung but felt an unhurried email exchange gave me thinking time. After a few friendly exchanges I was fairly convinced, left it to gel, and finally signed up. Aura were not the apparent cheapest, but the package included all we were looking for where many charge extra.

All companies get a few poor reviews and you need to consider them. Arrangements that go wrong are very upsetting and people rightly feel aggrieved. Demand often occurs in holiday periods when statistically the need increases and the resources decrease. Cover will hopefully be better in the future as the industry is maturing.

I never felt pressured, all contact was on my terms and timescales. Advice was friendly, supportive, and professional. A well organised company who I trust to be similarly friendly, supportive, and professional when we next need them to deliver the service!

You get excellent quality service with Aura. They're very friendly and helpful and they do everything they can to make what is a difficult time made easier.

I cannot thank Aura enough for helping me make the right decisions regarding my funeral package. There was no hard sale and they were very caring and supportive throughout the process. I would definitely recommend them to friends and family.

Easy to obtain information, everything explained about what will happen, copies of details sent for next of kin with details of what they will need to do
Good experience with the young lady with the phone call.
Would recommend

When I first made contact with Aura and received all the information, I was left to decide what I wanted to do without any constant follow-up hassle.
My husband recently passed away and I am so glad that I chose Aura.
Everything was made so easy and simple for me and they were so kind and helpful in every way.
I will certainly recommend them to my friends.

The whole process was unbelievably easy, the gentleman I had on the other end of the phone was very friendly polite and super helpful. Any questions I had, he explained nothing with Aura was over complicated. They definitely would get a 10 out of 10.

It’s a difficult choice,and having to make it is something that a lot of people put off.When I enquired about a plan with you,I was immediately put at ease by Matt,and he answered all the questions I asked,and with absolutely no pressure to buy the plan. No hard sell,and a very helpful and sympathetic ear. I was impressed by their approach to a subject that is very sensitive and an individual requirement. Thank you.

The gentleman (He had an American accent) who I spoke with was very helpful and very patient. He explained everything in detail and didn't attempt to pressure me in any way. He even went over points I had been meaning to ask but had forgotten. Somebody followed up to make arrangements with me for e free Will writing service. I'm not quite ready to pop my clogs just yet, but when the time comes I'm reassured that I shall be getting a first class service.

Made an enquiry and was given all the information I requested both verbally and followed up with brochure. No hard sell and numerous calls. I took my time to consider and compare and now I'm sure I've made the right decision. Would highly recommend

Great people, no hard selling, listen to questions no matter how trivial. Matt (New Yorker) was efficient, made you feel they cared, engaged in easy chat without any sales waffle. Thank you Matt for making my experience with Aura so easy

Aura was easy to deal with and Zoe went out of her way to answer questions.

I am delighted that I found this company on Trustpilot. My plan was very easy to set up with Matt, who was very respectful and friendly. I was also impressed with my documentation which included a leaflet for me and one for my niece explaining the steps to take when the time comes. Thank you Aura

Spoke to helpful, sensitive representing on the phone initially who explained the process very clearly and provided information as promised both online and by post so we could share with friend we were helping. Quick and easy confirmation put in place