Austin's Funeral Service Reviews 

Excellent companionate service from start to finish

Austins were very good friendly and reliable,they gave my mum a lovely send off

Everyone involved with taking care of us at this very sad time was truly professional, kind and compassionate, down to the smallest detail. We cannot thank them enough and know that my Mum would have loved her celebration. Thankyou.

From Day One, Amanda was fantastic and provided a compassionate, professional service to us at a difficult time, and continued to do so right up to the day of the funeral. Sharon on reception always greeted us with a welcoming smile.
Simon, the conductor was also great, contacting me the day before to confirm all details, and on the day making sure all elements were completed to our satisfaction.
We inadvertently had a humorous moment on the way to the crematorium when the hearse driver went the wrong way and a line of cars followed. This was not in any way a problem to us as it reminded us of a similar event at a funeral we attended in Dover 30 years ago which had caused much hilarity. It was a fitting reminder and couldn't have been planned better!
Thank you to everyone at Austin's.

Everyone we dealt with at Austin’s was kind, friendly, respectful, professional, efficient, informative, not rushed through any part of the process, everything explained to us, we had an amazing experience being dealt with by Austin’s, can’t fault a thing, more than happy with the whole process from start to finish.

From start to finish Austins were really good. Janine was very kind and caring went the extra mile to find the same celebrant lady that done my dads service 6 years ago. Sandra and Amanda were amazing on the phone answering all my questions. It was lovely getting a phone call from Gary the night before funeral which put my mind at ease as to what would happen the next day. Even picking up the ashes the same kind sentiment was there. Thank you Austins for an amazing service and helping me to give my mum the send off she deserved.
Highly recommend

Austin’s conducted both my parent’s funerals and both services were beautiful and very well managed. We knew we were in safe hands and didn’t have to worry about any of the arrangements. Through the whole process all the staff showed kindness and compassion. We knew our parents were treated with dignity and respect. And going to see them in the chapel of rest provided us with peace and comfort during such a difficult time. The chapels have such an aura of peace and tranquility. Thank you to Claire and the team.

I was supported and helped all the way along by very understanding and sympathetic staff.
Thank you very much for all your help.

Very personal, thoughtful and very caring although detailed.
Caroline was great arranging and showing flexibility re changes.
Lee was fantastic we met him as James was removed from home, he was amazing so asked for him at the funeral. He led the team, and allowed us as a family to carry James. He showed great attention to detail and all our family thought he and the team were fantastic on the day. I would recommend to anyone.

Everyone we came into contact with throughout this whole sad situation was kind compassionate and very professional, having used Austin’s twice within a year for the passing of both our parents, we would highly recommend them

We felt very grateful to Austins for the caring compassionate respectful and professional way they handled the whole bereavement process. From collecting my husband from the house in the middle of the night through to the funeral arrangements and the funeral itself. First class. Will never be able to thank them enough.

All the staff were caring and professional and their attention to detail was second to none,especially the Order of Service which Kelly Hedges arranged. We appreciated the kindness and guidance before and throughout the day. Lee and his team supported us through the whole process which was one the whole family found very difficult. Although we found the planning of the funeral very emotional, it was arranged with compassion, flexibility and professionalism. All of our family, needs were met and we agreed that the day of the funeral exceeded all of our expectations. The excellent feedback from family and friends confirmed this.

From the very start of planning our Mum's funeral service, Austin's made everything simple and clear.
Kelly at the Welwyn branch was professional, kind and kept us informed all along the process. Gary the conductor, on the day, was exceptional. I have nothing but gratitude for everything they did for us to ensure everything came together.

We didn’t have a traditional funeral but David explained what would happen and it was very comforting to know my husband was well cared for. I 100% would recommend them. We have chosen to have jewellery made from some of the ashes

From our first contact with Austin's we were cared for and helped with planning our Mum's funeral. Nothing was too much trouble and our requests were honoured. It was helpful to be able to use the Strong Oak room for the service to avoid having different venues.
Thank you to all at Austin's for careing for us and taking such great care of Mum.

A big thank you to Austins, eveything went well, so helpful. I would recommend them to anyone planing a funeral

Very helpful staff who responded quickly to any queries I had.

I wish to say that you have absolutely exceptional, special and talented people working for you and I can’t thank you enough in praising your hard working dedicated team during our most sad time.