Austin's Funeral Service Reviews 

From start to end the staff took the stress out of the situation

The assistants were very helpful and caring

Hayley at the Letchworth branch was so supportive and empathetic,nothing was too much bother for her.
Sam who looked after us on the day was lovely.Never rushing us and very respectful.
Everything went smoothly and was the best it could be.

This was a very stress free experience and I appreciate the brilliant communication I received from the service

I would like to express my deepest thanks and gratitude for making my mum's funeral a truly moving day. Your staff were so very respectful and sincere in their conduct. Simon Drane was excellent-please extend my thanks to him.

I would also be grateful if you could thank other members of your staff who were so kind and thoughtful to my family and me over the last 6 weeks. June Bramble at your WGC branch was always our first point of contact and was always so thoughtful and gracious in all our proceedings.

Finally, if you could pass on our warmest to Nicola Martin-Davis for being perhaps the most inspirational, amusing, down to earth and coolest ministers we have ever met!

Thank you all ever so much. You are truly wondrous people

From the office to the hearse team and the crematorium, friendly professional and caring team. Made a difficult day much easier, so many thanks to all of them !

From start to finish mum had the best send off Tina, Zoe and Gary and team made it extra special with personal touches
Definitely recommend

Superb service from the start!
I was very impressed with how easy it was to organise with the help of the staff.
Special thanks to David at the Crematorium.

Very friendly, empathetic and professional funeral service in all aspects and tailored to meet all of your requirement's. Staff are extremely friendly and welcoming and make you feel at ease at every step of the funeral process.

The whole team were very kind, helpful and compassionate at our very difficult time. Thanks to you all.

All staff very considerate, approachable and helped make a difficult day run smoothly

From the moment we sat down to discuss funeral arrangements, the service we received was excellent.
The team in the office were caring, supportive and helpful. Communication was friendly and professional, they were always happy to help with any queries and replies were timely. The selected celebrant was wonderful, really supportive and reassuring. The funeral conductor was also brilliant, taking time to discuss final arrangements and listening to a piece of music to accommodate last wishes.
I would highly recommend using this caring, approachable and professional service.

What a fantastic experience. Everything we expected and more. We were treated with so much respect and everything we had asked for was done, with no question. Thankyou.

Helpful
Efficient

We had a prepaid funeral with all the decisions made in advance. Austin’s followed all the instructions impeccably and took care of my stepfather right up to the funeral and throughout it. They made a very sad occasion into something special handled with great dignity. Thank you for guiding me through the whole process with empathy and understanding.

From beginning to end the service from Austin’s was exceptional. Nothing was too much trouble. The staff were highly trained, professional and sensitive sensitive in every way

From the very first contact, until the end of the cremation service, Austin’s staff were very responsive and respectful.
Clear communication.

Everyone at Austin’s were so nice and caring and updated us on every step, we have used them twice now and would definitely recommend

Everyone we dealt with were very helpful. The service we wanted was exactly as we hoped. They found a minister who carried out a Christian funeral as requested and she was brilliant and so lovely (Rev Nicola).
Would definitely recommend