Automotive Superstore Pty Ltd Reviews 

Ordering goods straight forward,excellent pricing.
Haven’t received goods as yet.

Very smooth purchasing process and always shipped immediately

Complete order was not ready when it was supposed to be, and was told they are still waiting on stock for one of the items, but there had been no notice given to report the delay with the missing item. Ended up cancelling the order for the missing item.

I have ordered 2 filters for my Skoda, they arrived in less than 3 days, in perfect condition. There were really German made. The service was more than my expectation.

Nice and easy to navigate the website and worked out to be cheaper than a lot of places with my trade discount will be coming back

The item that I purchased was priced well, I felt the shipping time was slower than I expected it to be

Easy to purchase on line and delivery is very quick. Jeff the founder of Automotive Superstore sent me an email regarding my purchases.

Very easy to purchase, goods
Came quick and well wrapped.
Thanks

Customer support is fantastic quick reply’s and are happy help to sort your issue out as I was pretty frustrated with the website not having the correct information that should of been on there I was lead down the path and made my purchase and to be told I won’t see it for nearly a week and it was a click and collect which should of be same day but customer support were fantastic and had it delivered to my doorstep thank you I will use your service again with in mind not to expect same day pick up

After adding my registration number, the correct parts were easy to find, unfortunately I have since bought some other parts off them recently and the brake pads were the incorrect ones. These were the correct pads according to their site using the registration number, however there are two different different sizes which I didn’t know at the time.

I emailed them and I was made to feel that it was my fault and to return them I would have to pay for the postage and also pay a “restocking fee “. I told Frazer that I opened the shrink plastic before I realised that they were the wrong ones, so I wonder if they would use this to reject my refund.

I will put them on Marketplace at a reasonable price and consider what happened as a lesson never to buy from this company again. I actually had to buy the pads from Repco because I had already removed the pads on one front wheel and they knew straight away that there were two sizes so I think in the future I will buy parts from local stores. The difference in price is negligible and at least you can bring the parts straight back.

Prompt delivery of items at a realistic price

Service and price was exceptional

I’m really disappointed with the customer service. I spent around $900 on new speakers, and when I went to pick them up, the staff member who served me was in a very poor mood and didn’t seem interested in helping at all.

I understand that I came a day early and didn’t realise the order required 2–3 business days to arrive, but that could have been explained respectfully. We had driven over an hour to get to the store, which he was aware of, yet there was no effort to be helpful or understanding.

The overall attitude made us feel unwelcome, and the service came across as dismissive and unprofessional. Customer service should involve basic courtesy, clear communication, and making customers feel respected—especially after spending a significant amount of money.

It was easy to search for the parts i was looking for and pictures of the actual item to be sure it was the one i wanted.

Great web site, great price, fast delivery. Thank You.

parts arrived on time packaged well and genuine Rico parts, fitted and run well, good value!

Ordered the product off these guys as no one else had it in stock. Easy website to use and very very quick delivery. Awesome service.

Package welland delivered quickly

Bought a head unit and they recommended certain parts to ensure compatibility with my car. I listened and got all the parts and then got an experienced installer to install it. The wheel harness I bought would not connect and when I brought this to their attention, they kept insisting it was installer error despite the installer clearly knowing what he was doing. They also kept threatening that if they accepted the return and it wasn’t tested as faulty, they would charge me shipping fees and a $200 technician fee. All this for a $130 harness and an incompatible part on their end. They made no effort to make it right, they just kept telling me what I was supposed to do and how it was definitely the right part but wouldn’t listen when I’d say we installed it correctly. Bad service, wouldn't recommend.

We've purchased quite a few times from these guys. Prices are great, delivery and product are excellent. Where it goes wrong is with returns. Recently we purchased an item for which the fitment advice on their website was incorrect. It did not fit the vehicle. Should have been a pretty easy return but customer service, while responsive, just didn't get anything really moving. It took a week and numerous emails for them to issue a return authorisation. It took another week and even more emails for accounts to issue the refund. All up, it took more than four weeks from the day we opened the return request to actually getting our money back. This was all over the Christmas period so I was fairly understanding that things might move a little slower but for it to take more than month was ridiculous. Great store to purchase from if your product works and you have no dramas but a very clunky return process that requires copious amounts of chasing to be done by the customer if anything goes wrong.