AUTOPAY Reviews 1.111

They had great communication and helped me with everything I needed to refinance my loan to a lower apr.

Exceptional customer service

Our refinance was a breeze! It was a pleasure working with Matt Magnison. He kept us informed every step of the way and the process was quick and easy. I highly recommend Autopay!

Overall, I would say my experience was pretty good. There was a bit of frustration in the beginning, but the person working on my refinance loan stepped it up with super professionalism and communication, and I really really appreciated that. Would highly recommend.

Autopay made refinancing super easy. Everything was able to be done over the phone and via Microsoft Teams. I was able to complete everything during my workday.

Brandon was incredibly helpful and communicative, even when the refinance process hit a couple snags. He’s knowledgeable about the process, thorough in explaining the options, and personable in his approach.

Megan was very helpful and attentive throughout the entire refi process. She stayed in contact with me every step of the way and made the whole experience very easy. I would definitely recommend using Autopay.

Ashley was on top of the whole process and everything was done in a few days.

I had a great experience in my refinancing process thanks to Dustin! He has great customer service and communication skills. Also, very professional and efficient. Autopay is a great option if you are looking to finance a vehicle. Great experience and Dustin was incredibly nice and patient.

I had a good experience with them and I recommend it for everyone and very helpful people

Kenneth was awesome. My loan was processed quickly and professionally. Minimal time required with documents and requirements for loan processing. Total time from beginning to end was about 7 days.

They were diligent and able to address all my question. The level of patience unmatched! Great service.

Working with this company made our refinance so easy they where extremely patient and helpful,the staff is awesome, would definitely use them again if I needed to.

I was promised a 90 day forbearance asked and confirmed several times on a record line. Only to find out after it was all done the mess the paper work up and didn't give me the 90 forbearance. They didn't really want to help to fix it. I feel like I was lied to

I set up a loan through AutoPay who was able to get me approved with LA Federal CU. The processor informed me I was approved for the loan at an interest rate slightly lower than the one I currently had with BMW Financial. The only reason I proceeded with the loan is because the processor told me I would receive a .25% discount for setting up automatic payment. This did not show in the loan docs so I was concerned and called it out. Because of my concerns, I asked the processor to email me for proof, which he did. Fast forward one week later- loan funds with no auto pay discount, I email LA Fed CU and they respond with “auto pay discount must be done at funding” which is contradictory to what I was promised. I will be filing a formal complaint with the CFPB and DFPI.

Great service, made it very easy and straightforward with the process definitely would recommend.

Amber F. was able to help me process my extended warranty refund after a total loss in mere minutes and she was super informative. Appreciate their fast service.

Bryce Fuquay was very helpful on this process. She calmed me down when I was overwhelmed. Thank you Bryce for all that you did for me. I would recommend your company to anyone.
Laura Boehm

I appreciated the consistency and communication I got from Molly. I thank her for her dedication and commitment to getting me a lower rate. I would definitely recommend yall services.

The communication was the best, Andrew F kept me informed every step of the way and took care of any issues that came up. I would definitely recommend.